TMI Hospitality Reviews | Glassdoor

TMI Hospitality Reviews

Updated February 21, 2017
79 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
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Lauris Molbert
32 Ratings

79 Employee Reviews

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Pros
  • Discounts on hotel rooms within 50 minutes of the place you work (in 4 reviews)

  • Because the company is large the health insurance is reasonable (in 3 reviews)

Cons
  • Not much room for advancement due to long tenure of upper management (in 8 reviews)

  • This company doesn't show any appreciation for employees and they take advantage of their housekeeping staff and especially the front desk employees (in 6 reviews)

More Pros and Cons

  1. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Approves of CEO

    I have been working at TMI Hospitality full-time

    Pros

    Good manager makes the difference. It all depends on who your boss is.

    Cons

    If you get the wrong area manager or regional manager it will not be fun.

    Advice to Management

    Need to be consistent with upper management style.


  2. "Short review.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at TMI Hospitality full-time (More than 5 years)

    Pros

    Great culture with wonderful team members

    Cons

    Can't think of any, it's a great place to work!

    Advice to Management

    Keep up the good work!


  3. "Basics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at TMI Hospitality full-time

    Pros

    They hire wonderful people often and sometimes try to make work fun

    Cons

    Some managers are horrible at their job but great people, wages aren't great, high turnover often

    Advice to Management

    Management tends to not give credit to the employees that are making their hotels great, while appreciating the hard work that everyone is working together on.

    TMI Hospitality Response

    Feb 14, 2017 – Home Office

    Hi- Thank you for taking the time to share your thoughts. Our team members are the key to our success and we take pride in taking care of them. We strive to ensure that our compensation is as ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "ESOP is a scam"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    I thought ESOP was good until it was time to collect
    Nothing was as it appeared. Room discount is nice

    Cons

    When you go to roll over or cash out esop they hold it for 5 years. Someone needs to start a new lawsuit unless they release the money we earned. Greedy greedy !

    Advice to Management

    Release the entire esop amount so that we can invest as we would like. It was earned as the pay is so low ..... you promise something and I knew there would be a catch.

    TMI Hospitality Response

    Jan 25, 2017 – Home Office

    Hello- Thank you for sharing your concerns. Per our retirement plan document, your dollars will be available to you upon retirement, death, disability or upon meeting the five year wait from your ... More


  6. Helpful (1)

    "Horrible!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Supervisor in Houston, TX
    Former Employee - Front Desk Supervisor in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TMI Hospitality full-time (More than 3 years)

    Pros

    There is nothing that I can think of. This company is horrible. The manager needs more training. I wouldn't recommend!

    Cons

    Horrible Pay, horrible hours, the higher management all horrible! I wouldn't recommend this company to anyone! I would recommend the Hilton.

    Advice to Management

    Train more

    TMI Hospitality Response

    Dec 21, 2016 – Home Office

    Hello, Thank you for taking the time to provide us with your feedback. We take pride in ensuring our managers and team members are given the training and tools they need to impress our guests at ... More


  7. "Help Desk Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for, very upbeat corporate culture. Everyone was very encouraging and welcoming. I learned a lot, my manager took on a mentor role.

    Cons

    Nothing that I can think of

    TMI Hospitality Response

    Oct 24, 2016 – Home Office

    Hi, We appreciate your comments and recognition of our quality internship program. We take great pride in proving student interns with a valuable learning experience. Thank you for impressing our ... More


  8. "All positions"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TMI Hospitality full-time

    Pros

    Serving people is what life is all about

    Cons

    24 seven 365 days a year can be a long day at the office

    TMI Hospitality Response

    Oct 24, 2016 – Home Office

    Hello, Thank you for your comments regarding your current position here at TMI Hospitality. We appreciate you recommending us to future team members. The lodging industry is unique in that it ... More


  9. Helpful (2)

    "More worried about corporate employees than their actual hotels"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TMI Hospitality full-time (More than 3 years)

    Pros

    The actual staff of the hotels are amazing and the hardest workers in the company

    Cons

    You could tell that upper management and the corporate office were more concerned about what was going on up in Fargo than what was going on at the ground level of the hotels. When Regional management and higher would visit the properties they didn't care about meeting or getting to know the employees or the other managers, they wanted to meet with the GM and move on.
    Like most industries, there is a revolving door of people and its a giant game of chess with managers and other personnel. Don't get used to your GM because they'll probably be gone within a year. The wrong people get promoted and the people working the hardest get used as scapegoats.

    Advice to Management

    Go back to your original motto - Impressing Employees, Impressing Guests, Impressive Results... put the effort back to the house and you'll get the retention you want and the results you desire.

    TMI Hospitality Response

    Oct 25, 2016 – Home Office

    Hello- We appreciate that you took the time to provide us your feedback. It is good to hear the interaction with your team members was a positive part of your work experience. We know that our ... More


  10. "BEWARE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant General Manager in Midland, TX
    Former Employee - Assistant General Manager in Midland, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at TMI Hospitality full-time (Less than a year)

    Pros

    Pay is great, Benefit package is amazing, great location.

    Cons

    Not an equal opportunity employer, rules do not apply to all employees, hostile work environment.

    Advice to Management

    Step up and care about your job, employees, responsibilities, and customers. Employees are being demoted with no reasoning, others want to advance and can not due to management not liking them... no legitament reasoning. HR is a joke. Management does whatever they want and lets front Desk give away the hotel giving $29 rates. Serious employee issues that are battling with alcohol and drug abuse and management looks the other way. Hostile work environment.

    TMI Hospitality Response

    Oct 24, 2016 – Home Office

    Hello, Thank you for your feedback regarding your employment with TMI Hospitality and acknowledging the great benefits we offer. We are disappointed to learn about what you experienced at your ... More


  11. Helpful (1)

    "Good stepping-stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant General Manager
    Former Employee - Assistant General Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TMI Hospitality full-time (More than 3 years)

    Pros

    TMI cares about its employees and guests. I was able to learn many different skills that prepared me for my current job, outside of TMI.

    Cons

    As an AGM, I had a hard time separating work and home-life because you are expected to be on call 24/7, even on vacation days.

    Advice to Management

    Don't be complacent with GM's, AGM's, GSA's, housekeepers, etc. because they have held employment for a long time. If someone isn't doing their job, there needs to be a process set in place to hold that person accountable. Quality over Quantity.

    TMI Hospitality Response

    Aug 18, 2016 – Home Office

    Hi, Thank you for taking the time to share your comments with us. We appreciate you acknowledging the way TMI Hospitality takes care of its team members and guests. Finding that life-work balance ... More



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