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TMone Reviews

36 reviews

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3.4
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Anthony Marlowe
22 Ratings

36 Employee Reviews

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  1. "h"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Manager in Jacksonville, FL
    Former Employee - Customer Account Manager in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TMone (Less than a year)

    Pros

    this job paid well and was not hard to do

    Cons

    computers were slow, and its a job that requires use of the computer. So it was hard to get my work done sometimes.

    Advice to Management

    f


  2. "Supervisors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The opportunity to manage in a fast paced environment.

    Cons

    Not alto of support

    Advice to Management

    Be prepared to stay busy.

  3. "Great job, uper management was great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Des Moines, IA
    Former Employee - Account Manager in Des Moines, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TMone full-time (More than a year)

    Pros

    have issues at home or work you can always find someone you can talk to and they listen. great pay, great benefits, everyone is like a family.

    Cons

    sometimes they dont listen to reps. when issue arises and then caouses issues

    Advice to Management

    when the reps. know more than the supervisor and when their is a issue and rep needs help dont send the supervisor their becouse they dont know anything above reps.


  4. "Change in corporate environment after buy-out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Iowa City, IA
    Former Employee - Supervisor in Iowa City, IA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at TMone full-time

    Pros

    The founders of this company did an extraordinary job of creating a very employee friendly environment. The management took a personal interest in the employee and customer. The company had some very good federal contracts.
    +++Our founder and CEO Anthony Marlowe is off doing other great things for Iowa City. To bad he is allowed to continue his progressive work at TMone

    Cons

    This looks like the purchase was made by ERC (Enhanced Recovery Company, LLC ) for the market share. After the purchase, a large number of employees quit. This spring they are now offering a $500 sign-on bonus. They have taken to advertising on roadside yard signs. Of the number of call/contact centers in Iowa City/Coralville, ERC/TMone has won the race to the bottom. (All in the name of the quarterly profit line.) A number of hr and technical positions were "consolidated" at the ERC headquarters.

    Advice to Management

    Don't destroy the culture of a successful company when you acquire it. Look what makes it succeed and adopt it.


  5. Helpful (1)

    "Stay away from the Waycross Ga office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waycross, GA
    Current Employee - Anonymous Employee in Waycross, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The coworkers are great. It's a fun environment at times. The dress code is reasonable. It's a great environment for anyone that doesn't have a family at home to take care of as well.

    Cons

    Supervisors do not pay you any attention, they don't answer questions, training was very minimal, they don't give you any copies of anything you sign - such as the attendance policy that states it is subject to change at any time. It is on their share point system so you have no access to it to download it from home either. So if you get fired for attendance, you have no way to back up anything because they literally change it from day to day it seems. There is absolutely NO flexibility if you have a life outside of work. For instance, God forbid your child gets sick. Even with a doctor's note, you won't get an excused absence. There's no type of advancement because they have their favorites and that's just how it is.

    Advice to Management

    this company really needs to get their stuff together. by law, you must provide your employees with a copy of ANYTHING they sign. I used to love working here but with these new policies and procedures that seems to change daily, it is becoming such a headache because we never know what is going on from day to day.


  6. "An eye-opening experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Waycross, GA
    Current Employee - Account Manager in Waycross, GA
    Doesn't Recommend
    Positive Outlook

    I have been working at TMone full-time (Less than a year)

    Pros

    Great pay considering minimal work experience required for employment, and great opportunities for advancement within the company. Upper management does a lot for anyone morally flexible (or naive) enough. Direct supervisors will actually try and throw some weight around for you if you are trying to do right. Good people working for a machine that seem like they more or less know it.

    Cons

    Upper management will lie in order to move you in the right direction. Spent a month working on a project before knowing what the bonus structure was going to be. Working here seems kind of chaotic; there are lots of rules, and no one enforcing them, unless you get in a superiors way or you're not making sales.

    Advice to Management

    Transparency - try not to be so ambiguous when you're moving in a new direction. If you have to be dishonest about anything, then it's probably not good business. Quit bowing to clients that don't have time for their customers.


  7. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Des Moines, IA
    Former Employee - Sales Representative in Des Moines, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great training, great managers, great location, easy work.

    Cons

    Outbound cold calling, 8.00hr very little commission.

    Advice to Management

    To provide inbound call service as well as outbound.

  8. "Welcome to TMone (hell)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telecommunications Agent in North Sioux City, SD
    Current Employee - Telecommunications Agent in North Sioux City, SD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TMone full-time (Less than a year)

    Pros

    Some of the management is decent, some of your co workers can be friendly as well (if they want to be).

    Cons

    First day of training, I came in and I was told my pay was getting cut from what they lead me on to believing I was making. As soon as you hit the floor, it's a mad house. There is no HR department at my site, the management doesn't care about you, and the threats and drama that get thrown around inside it's walls make it seem like a high school.

    Advice to Management

    Do your job right, or don't do it at all. We as employees deserve better.


  9. "Wonderful Growing company well worth the time!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Desktop Support in West Des Moines, IA
    Current Employee - Desktop Support in West Des Moines, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TMone full-time (Less than a year)

    Pros

    Great pay, great people, great place! it has been a wonderful time here so far and I hope for many more memories to come!

    Cons

    PTO Doesn't accrue until day 91

    Advice to Management

    keep your ambition high and so will I!


  10. "Amazing company with hands on management!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Iowa City, IA
    Current Employee - Operations Supervisor in Iowa City, IA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Management Staff are extremely hands on with daily operations to ensure all employees are successful in their job.

    Cons

    PTO accrual does not start until day 91.

    Advice to Management

    Continue to do what is being done.


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