TNS North America Reviews | Glassdoor

TNS North America Reviews

Updated April 8, 2017
83 reviews

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2.7
Star Star Star Star Star
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TNS North America Global CEO Richard Ingleton
Richard Ingleton
10 Ratings

83 Employee Reviews

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Pros
  • Flexibility (work from home), Great work life balance (in 8 reviews)

  • Good work-life balance; TNS affords the ability to work from home / adjust office hours as necessary (in 6 reviews)

Cons
  • Senior management does not do a good job of staffing to meet demands of the business (in 8 reviews)

  • The company is top-heavy with too many people "managing"and not enough people "doing (in 3 reviews)

More Pros and Cons

  1. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Chicago, IL
    Current Employee - Vice President in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TNS North America full-time (More than 3 years)

    Pros

    Large global company with many good people

    Cons

    Competitive, changing environment makes it hard for a generalist to win


  2. "TNS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    No opinion of CEO

    I worked at TNS North America (More than 8 years)

    Pros

    Nice people, good work ethic. Lots of experienced folks with lots of mentorship available.

    Cons

    A bit disorganized from a technical standpoint.


  3. "Seems like the hard times never end..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Horsham, PA
    Former Employee - Anonymous Employee in Horsham, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TNS North America full-time

    Pros

    Smart, hard working colleagues. Work from home flexibility. Staff includes a lot of experienced researchers who openly share their knowledge. Branded research solutions are OK. Global capabilities.

    Cons

    Assembly line mentality. Management views employees as just "cogs in a wheel". Organization is too top heavy. Many rounds of layoffs have left a lot of "chiefs" but not too many "Indians". Working 50+ hours/week is the expectation.

    Advice to Management

    Hire someone with experience in the market research business to run the company. Acknowledge that your employees are some of the best in the business but you're decisions and disregard for them sucks the passion and interest right out of them.


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  5. "In Change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in Horsham, PA
    Former Employee - Senior Associate in Horsham, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TNS North America full-time (More than 10 years)

    Pros

    As a former leader in the industry the employee form a family bound that allows for team work across departments.

    Cons

    Under its parent company TNS's growth in North America is stagnated. Out sourcing more work to India has create downsizing in several departments.

    Advice to Management

    Your employee are have bee dedicated - take care of those that remain. Train all in the newer methodologies of Market Research data collection - aka Social Media Technologies.


  6. Helpful (3)

    "Down the tubes they go...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norwalk, CT
    Former Employee - Anonymous Employee in Norwalk, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Global capabilities and resources are somewhat good.

    Cons

    Horrendously incompetent leadership at all levels of the firm. Important strategic decisions are made by people with no knowledge of how the business works. Constantly laying off people doesn't fix the company's revenue problems.

    Advice to Management

    Get it together folks! Leadership needs to start holding senior management accountable for their ineffectiveness. TNS is really losing its luster and clients recognize it. It's unfathomable that the firm can tout the ability to help clients grow and be successful when TNS leadership can't even do it themselves.

    Start fresh in your HR department and clean house!


  7. "Vice President"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at TNS North America full-time (Less than a year)

    Pros

    Great working environment. People supportive within and across departments to help you get your job done and meet the clients' need. Great thought leadership, ample opportunities for training, and supportive direct management.

    Cons

    There seems to be a lot of reorganizations, and restructuring.


  8. Helpful (1)

    "Great company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Working for TNS was a great experience. I met wonderful individuals from all over the world. I love the fact that I worked in the New York office and we always had colleagues from other offices. My managers treated me with respect and were very supportive.

    Cons

    Unfortunately, I saw many good people leave the company for various reasons. The major reason was that the economy was not doing well and the company was hit hard and had to restructured and many people loss their jobs.


  9. Helpful (2)

    "A revolving door"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Vice President in Los Angeles, CA
    Former Employee - Senior Vice President in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay. That's about it

    Cons

    TNS is constantly hiring new people, coincidentally they get rid of people before they complete their 3 years.

    Advice to Management

    None. Management does what management does.


  10. Helpful (2)

    "Would not recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Senior Account Executive in Chicago, IL
    Former Employee - Vice President Senior Account Executive in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    I worked at TNS North America full-time (More than 5 years)

    Pros

    Solid brand offer. Smart co-workers. Hard working, dedicated. Provides a lot of training and the company is trying to build expertise across my different subject areas.

    Cons

    Poor work-life balance. High turnover in local office remains unaddressed. Efforts to verticalize lead to some unnatural behavior. Not client focused enough...a lot of navel gazing.

    Advice to Management

    Quit talking to yourselves and start listening to the people on the front lines with clients.


  11. "Great Wok/life Balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Research Manager in Norwalk, CT
    Current Employee - Senior Research Manager in Norwalk, CT
    Recommends
    Neutral Outlook

    I have been working at TNS North America full-time (More than a year)

    Pros

    Senior management is very knowledgeable and supportive. Great work/ life balance. Innovative offerings to keep current within industry. Gives junior employees exposure to clients early onion career.

    Cons

    Benefits and PTO package is below industry standards


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