TNS North America Reviews | Glassdoor

TNS North America Reviews

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2.8
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TNS North America Global CEO Richard Ingleton
Richard Ingleton
10 Ratings

84 Employee Reviews

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Pros
  • Flexibility (work from home), Great work life balance (in 8 reviews)

  • Good work-life balance; TNS affords the ability to work from home / adjust office hours as necessary (in 6 reviews)

Cons
  • Senior management does not do a good job of staffing to meet demands of the business (in 8 reviews)

More Pros and Cons

  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Chicago, IL
    Current Employee - Vice President in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TNS North America full-time (More than 3 years)

    Pros

    Large global company with many good people

    Cons

    Competitive, changing environment makes it hard for a generalist to win


  2. "Senior Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager
    Former Employee - Senior Project Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TNS North America full-time (More than 10 years)

    Pros

    Good work-life balance. Ability to work with many clients across many sectors. Many offices in many countries with opportunities to travel for work.

    Cons

    This company got too big and stopped focusing on the customer. They ended up more interested in systems than keeping projects. Too much outsourcing.

    Advice to Management

    Think about going back to the heart of what made the company so successful, which was building teams that loved working for each other and their clients. Things are too siloed and fractured now.

  3. "Vice President"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TNS North America full-time

    Pros

    Family like atmosphere, nice building

    Cons

    Struggling business, more so due to the nature of the industry

    Advice to Management

    Make it less top heavy


  4. "TNS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    No opinion of CEO

    I worked at TNS North America (More than 8 years)

    Pros

    Nice people, good work ethic. Lots of experienced folks with lots of mentorship available.

    Cons

    A bit disorganized from a technical standpoint.


  5. "Good people, poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TNS North America full-time (More than 3 years)

    Pros

    Smart client and project management people. Ability to work from home. Relatively flexible hours.

    Cons

    Incompetence and lack of vision of senior management/board. Poor inter-office/team coordination and collaboration.

    Advice to Management

    Listen to your people. They often have a closer pulse on where the industry is going.


  6. "Seems like the hard times never end..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Horsham, PA
    Former Employee - Anonymous Employee in Horsham, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TNS North America full-time

    Pros

    Smart, hard working colleagues. Work from home flexibility. Staff includes a lot of experienced researchers who openly share their knowledge. Branded research solutions are OK. Global capabilities.

    Cons

    Assembly line mentality. Management views employees as just "cogs in a wheel". Organization is too top heavy. Many rounds of layoffs have left a lot of "chiefs" but not too many "Indians". Working 50+ hours/week is the expectation.

    Advice to Management

    Hire someone with experience in the market research business to run the company. Acknowledge that your employees are some of the best in the business but you're decisions and disregard for them sucks the passion and interest right out of them.


  7. "In Change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in Horsham, PA
    Former Employee - Senior Associate in Horsham, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TNS North America full-time (More than 10 years)

    Pros

    As a former leader in the industry the employee form a family bound that allows for team work across departments.

    Cons

    Under its parent company TNS's growth in North America is stagnated. Out sourcing more work to India has create downsizing in several departments.

    Advice to Management

    Your employee are have bee dedicated - take care of those that remain. Train all in the newer methodologies of Market Research data collection - aka Social Media Technologies.

  8. Helpful (3)

    "Down the tubes they go...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norwalk, CT
    Former Employee - Anonymous Employee in Norwalk, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Global capabilities and resources are somewhat good.

    Cons

    Horrendously incompetent leadership at all levels of the firm. Important strategic decisions are made by people with no knowledge of how the business works. Constantly laying off people doesn't fix the company's revenue problems.

    Advice to Management

    Get it together folks! Leadership needs to start holding senior management accountable for their ineffectiveness. TNS is really losing its luster and clients recognize it. It's unfathomable that the firm can tout the ability to help clients grow and be successful when TNS leadership can't even do it themselves.

    Start fresh in your HR department and clean house!


  9. "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at TNS North America full-time (Less than a year)

    Pros

    Great working environment. People supportive within and across departments to help you get your job done and meet the clients' need. Great thought leadership, ample opportunities for training, and supportive direct management.

    Cons

    There seems to be a lot of reorganizations, and restructuring.


  10. "EVP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TNS North America full-time

    Pros

    Very collaborative work environment. Broad spectrum of work assignments. Lots of opportunities for career growth with TNS and across the Kantar group

    Cons

    Geographically spread out. Have to work at keeping relationships active and fluid. They have many locations around the united states.

    Advice to Management

    Keep your culture strong and keep building your brand Tns has a ton to offer someone who wants to build a career in the industry


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