TOPS Software Reviews | Glassdoor

TOPS Software Reviews

Updated March 23, 2017
13 reviews

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Full-time Part-time

1.8
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TOPS Software President Bill Rehring
Bill Rehring
8 Ratings

13 Employee Reviews

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  1. "Its ok"

    Star Star Star Star Star
    Former Employee - Sales Executive in Richardson, TX
    Former Employee - Sales Executive in Richardson, TX

    I worked at TOPS Software (More than a year)

    Pros

    You get to work with a lot of young people who are generally nice and fun. its good job right out of college and you're trying to make a career in sales.

    Cons

    Pay is not great. High turnover. Helped me realize I don't wont a career in sales


  2. Helpful (2)

    "Don't Listen to the Bull they Sell to You"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Allen, TX
    Former Employee - Account Manager in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TOPS Software full-time (Less than a year)

    Pros

    You get to wear whatever you want.

    You randomly get bagels in the morning that's nice too.

    Cons

    Company is still run like you're in the 80's and 90's. The Customer Support Team has unreachable goals which has been told to them by management that they aren't expected to hit the goals because they are made to not be reached. Sales team gets screwed on salary structure you start in a $10,000 hole before you can take home a commission check. If you are not on the phones then you aren't selling, email is not a form of selling at this company. The sales team doesn't get to use Sales Force and still uses Goldmine which management says is a goldmine of information. No it's not all the information in that CRM is dated Goldmine is an Electronic filing cabinet.

    This place has a lot of potential but management will never change and if you try to implement things that could work you get laughed at or are told that those things work for other companies but not us because we "are small company."

    Benefits are a joke! They have 10 days of vacation and 5 days of discretionary time which is really management's discretion on whether or not you can actually take the time off. Health insurance is still taken out of your check even though they say it's 100% percent paid for.

    I use the term management but it should be used loosely. This company has zero managers with management experience. Basically if you have been at the company longer than 10 years you are considered a manger when all you have done is managed yourself.

    Overall it was a joke to work there. If you want to wear what you want and come to work and learn about the broken software and support it then this is the job for you.

    Advice to Management

    Listen to your employees, this isn't the 90's anymore.


  3. Helpful (4)

    "Be mature and weigh the pros and cons (2.5 stars)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MVP Account Manager in Dallas, TX
    Former Employee - MVP Account Manager in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TOPS Software full-time

    Pros

    If you try to learn as much as you can, this company can be a great stepping stone to another job.

    - Small office, less than 20 people. This can be good and bad, but it worked for me because I was able to take on more projects and learn more.
    - Everyone gets their own office to shut the door - no cubes.
    - You get to work with some big companies and get experience on the phone with renewals, new sales, cold calling, etc.

    Cons

    - Lots of micromanagement. Boss will walk up and down the hall to peek in on you.
    - Taking time off is looked down upon in a big way. You'll only get 10 vacation days and 5 days of "discretionary time," which you must take for doctor's appointments, funerals, sick days, etc. It's very minimal.
    - The pay is extremely low for the role and the average in Dallas.
    - There is a culture of "if it's not broken, don't fix it." Lack of innovation left me feeling numb and like I was just going through the motions many days.
    - No formal HR department or rep.

    Advice to Management

    Overall, I think if you work hard and stay above the gossip and drama in the office then you could do fine here. If you follow the rules and put effort into it, management will eventually see that.

    My advice to management is to possibly raise the salary to closer to the median for Dallas and put more effort into professional development for the employees so you can attract better talent - not just people looking to fill the gap between jobs or gain experience.


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  5. Helpful (3)

    "Solid Company to Launch a Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - New Business Sales in Richardson, TX
    Former Employee - New Business Sales in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TOPS Software full-time (More than a year)

    Pros

    I originally joined TOPS because I wanted to pivot my career and move into software sales. It can be very difficult to find an entry-level software sales position where you can actually get into the field, close decent sized deals, and work with Fortune 500 logos. Tops provides this opportunity and took a chance on me, and for that I am very grateful. The software itself solves some major pain points for their customers, and once I got the hang of it, I really enjoyed selling it. Overall, this was a great place to work, and I highly recommend it to anyone who wants to build a successful career in software sales.

    Cons

    Every company has its flaws. The owner will keep a close eye on new-comers, like any company; but once you prove that you are there to work, he will give you more autonomy and let you run your business.

    Advice to Management

    The only advice I have, is to keep up with the latest SaaS trends. Not because customers want it, but because it is the single biggest way to grow revenue.


  6. Helpful (5)

    "Small business environment gone wrong"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Dallas, TX
    Current Employee - Sales in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at TOPS Software (More than a year)

    Pros

    Truthfully, I can think of two pros: quality company paid insurance (medical only) and company has never had a lay off.

    Cons

    I have two words to describe this company - Status Quo. This mentality reigns supreme at TOPS and is evident after working there only a few months. If you want proof, look at their workforce since the company was founded over 20 years ago. They've had roughly the same number of employees for the past decade, which indicates the company isn't growing.

    Turnover in any Sales role at the company is incredibly high for its size. Many employees cannot stand to stay for more than 6 months, and employees that are there are actively looking for a way out. This creates very low morale, because currently employees feel they are undervalued and not compensated competitively. Everything is controlled by the sole owner of the company, who is obsessive about keeping any costs to a bare minimum, even at the expense of retaining employees.

    Nothing is organized at the company because that would require the management to actually put forth effort to listen to employee concerns and make a positive change. The owner will say he's willing to spend money on various items and to just come to him with an idea, buit everything is extremely antiquated for a software company & no money is ever spent. It makes management look hypocritical to constantly say they're willing to spend money, yet have no formal salary reviews.

    A lot of functionality in the software is often broken or has a bug, but the small in-house development team can take months to address it or develops a complicated work-around.

    Since it is a small company, there are no positions to advance to. If you want to move into a higher position, you have to look externally due to the company's size.

    The owner is extremely paranoid and constantly thinks people are trying to steal his software and money, so you are not allowed access to email or VPN outside the office, even if it would benefit you in a sales role! Along with this, the owner does not believe email is an effective communication, so he monitors how much you're working based on phone calls and your coming & going from security cameras. There is no level of trust with employees, even tenured ones.

    Overall, I would only recommend this company as a last resort or if you do not have the credentials to go elsewhere.

    Advice to Management

    Reward employees who do well, work to expand business footprint


  7. Helpful (2)

    "Good experience for a new graduate, but not good long term...""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richardson, TX
    Former Employee - Anonymous Employee in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TOPS Software full-time (More than a year)

    Pros

    Great software sales experience
    Chance to really network and build relationships with clients (Fortune 500 level)
    Opens door for future opportunities
    Great Product

    Cons

    Zero communication
    No structure or managment
    No incentive if you are an MVP Account Manager
    Environment of complacency and "doing the bare minimum"
    Payroll are kept as low as possible, so forget raises
    Unbelievably high turnover
    Once a year bonus, and most people don't make it that far
    Zero recognition
    Outside email access prohibited, which is completely counterproductive
    Issues/Initiatives/etc are brought up, but nothing is ever done once the idea is on the table
    MGMT doesn't manage, but are given entirely too much control over the company
    Cameras at each entrance to monitor employees
    Meetings are pointless as nothing is ever done and MGMT does not follow up
    President will always say he will pay for things to be done at the company, buts scoffs at you when you actually bring them up.

    Advice to Management

    You have gotten lucky with getting good, young, motivated employees. Do something to keep them.

    High performing reps should be given some more leeway and bonuses.

    This company should be great, but it isn't. It is just coasting along. The potential is there to dominate the marketplace, but the president's old school, cheap ways and web paranoia have kept TOPS from really taking off. As long as his bank account isn't affected, he doesn't care and nothing will change.


  8. Helpful (4)

    "Management doesn't care"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Richardson, TX
    Current Employee - Sales Representative in Richardson, TX
    Doesn't Recommend

    Pros

    -Great products
    -Helps their customers out significantly
    -Would recommend any customer buy from them

    Cons

    -High levels of micromanagement - This includes statistics like phone time logged and watching the security camera to see what time employees get in, and what time they leave. (Even when sales are good.)
    -Pays very low wages compared to other sales jobs.
    -Expects unrealistic ROI for an employee so there is lots of pressure.

    Advice to Management

    Sell the company and go spend sometime with your family.


  9. Helpful (2)

    "Good opportunity for new graduates to gain sales experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Richardson, TX
    Former Employee - Sales in Richardson, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at TOPS Software full-time

    Pros

    Opportunity to gain software sales/technical sales experience. Good product concept with big name clients worldwide.

    Cons

    After a stint at TOPS, you'll be well prepared for the rigors of hell.This is a small company, so you have all the problems inherent in that type of environment, but at TOPS, add zero communication, structure, or incentives to the mix. Understandably, employees are expected to juggle numerous tasks, because if you don't handle it personally, no one will get it done. This can become demoralizing, because there is no structure in place for employees to receive formal performance reviews, salary increases, or positive reenforcement from any members of 'management.' Management would rather keep payroll costs as low as possible than incentivize high quality employees to stay with the company. You can sell/call/train as many clients as possible, but they will attribute any success to their 'magical software' that just 'sells itself' as opposed to giving you any justification for thinking you deserve more money or recognition for your efforts.

    If you are able to endure the misery, you might be offered an extremely nebulous 'discretionary bonus' at the end of the year, but again, this is all about making sure the company's owner and the two managers pocket as much money as possible while staying in complete control of what each employee gets. The managers have absolutely no communication skills and can be very socially unaware and awkward. The company has extremely high turnover for its size, so there is an atmosphere of paranoia, where management is constantly attempting to prevent any social interaction among employees and question why employees are in each other's offices during the work day, etc. It is expected that in an office environment, employees will want to talk and socialize during the day to a reasonable degree, but not at TOPS! As far as sales perks, there are none, and the compensation plan hasn't been updated since the 1990's.

    Salespeople are not provided cell phones, laptops or any other tools to assist with performing their job function. Accessing emails outside the office is not allowed, even though oftentimes this prevents communication with sales prospects. There is absolutely no interview process at TOPS. Many employees are hired after only one interview with no background check, drug testing or additional screening. Meetings at TOPS are an afterthought, but when they do occur, they are laughable. Management will present topics they want to address, but do not provide employees with any specifics on how to execute the new ideas. This creates very low morale and gives management zero credibility. In addition to low pay, you will only receive a paycheck once a month, and if you want that check direct deposited, you have to pay a direct deposit fee. As mentioned in another review, along with the 'atmosphere of paranoia,' they have clocks everywhere and cameras monitoring when employees come and go. This causes hard working employees to feel they aren't trusted and makes you feel like you're working in a prison or overseas sweatshop. If you do bring up a problem, it's never addressed and there is no recourse if one of the two managers disagrees with you. You're basically out of luck. This will never change, because the company owner only cares about his own bank account, and until that's impacted, nothing requring extra effort to make life better for employees will be changed. The silver lining is that if you're smart and hard working, TOPS will give you a start in software sales or just B2B sales in general, and you'll be able to move on to a great job where you will enjoy the perks and salary one would expect in a higher level sales position.

    Advice to Management

    Work to retain top producers, execute what is discussed, provide regular salary increases and competitive compensation, trust high quality employees


  10. "Nice place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Employer always understands you have a life and in case something came up in your personal life they are willing to help.

    Cons

    Technology used is kind of old. You have to be willing to work on multiple projects with tight deadlines at the same time.

    Advice to Management

    Delegate more to each employee, it is better for both the management and the employee. Keep up with the latest technology trend.


  11. Helpful (5)

    "It's Not What It Seems"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MVP
    Former Employee - MVP
    Doesn't Recommend
    Disapproves of CEO

    I worked at TOPS Software full-time (Less than a year)

    Pros

    Laid back atmosphere.  You get your own office, which seems cool  (until you realize it's frown upon  to leave that office to say Hi to a coworker) so it becomes your "prison cell".  pick your own time schedule and they are pretty flexible if you want to change it (not for a day, but a long term change).   You get to travel occasionally to meet clients, if Bill or Sales doesn't want to go. There are occasional company events which can be pretty fun!

    Cons

    You will get zero real training.  Here's the product, here is the manual, learn it, see you in a few weeks to see what you learned.   ZERO real employee appreciation. You are there to work work work, don't smile, don't chat.  You are "salary" but what this means is they will watch your every move to make sure you are in your office 8 hours a day, everyday -- AS A MINIMUM .   They want you there early and leaving late.   If you travel or have to work OT, tough cookie, you will NOT be allowed to make those hours up.  If you have an appointment or need to leave early, jury duty, family emergency, any minute before your shift ends, you will lose PTO.  Doesn't matter than you worked or traveled 13 hours the day before! If your flight lands at 3am, you better get ur rear to work at ur scheduled start time the next day.  The "managers" will be sure to tell you they don't agree with it, but hey that's how the owner likes it.   If the owner says or does something to offend you, well you are out of luck there, because your manager will roll his eyes and say "sorry, that's how he is"    The owner is biggest misogynist I have ever met.  He watches inappropriate things in his office and says even more inappropriate things to his employees and thinks he is funny. The office culture is tense and on edge.  Security cameras everywhere, office doors HAVE to stay open, and even though it makes no sense to your comfort level, monitors HAVE to face the doorway so when they walk by your office 20 times a day they can see when you are doing.  OH and when they tell you when you negotiate the ridiculous salary they will offer you, they will justify it by saying there are year end bonuses.  BUT BEWARE, the 2015 bonus was not given and employees were told "its nothing you did, it was our fault, sorry" and now in 2016 it wont happen either.  When I left, there was a ridiculous goal set and it will not be met since they cannot keep a sales team there.   4 months with no sales department = the already impossible goal not being met.   You can forget getting bonuses on merit either.  Why have a bonus based on SALES when you only have 1 employee in sales.  And when your sales force is gone, you have your Account Managers do their job AND sale's job.  That should be worth something!  What does tech support have to do with sales?! They will also tell you there is no where to go at this company, they hope you gain experience and move on to better things.  And lastly, if the ILLEGAL working conditions and pay structure are too much and you feel the need to do something about it, just know the owner has been quoted MANY times saying, "If someone wants to sue me have at it, they will run out of money long before I do" 

    Advice to Management

    Hire real managers or train on how to be a manager.  Stand up to Bill when he is being unethical.  Treat the people keeping your company running and keeping your clients happy like team members and not slave boat rowers.  Realize that turnover not only makes you look bad to your clients, but it's more expensive that just taking care of the employees you already have. 



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