TOUS Reviews | Glassdoor

TOUS Reviews

Updated June 2, 2017
25 reviews

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2.6
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25 Employee Reviews

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  1. "I have full responsibility in the store leading the brand in the Area, covering many States and cities."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Dallas, TX
    Current Employee - Store Manager in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TOUS full-time (More than 5 years)

    Pros

    Brand in expansion. The title covers different roles to manage, such as, human resources, placing orders for future collections, inventories, customer's branding, budgets between others accepts developed.

    Cons

    Brand needs more advertising and marketing in the USA. The fashion market is very broad and dynamic, and is the way that we have work.

    Advice to Management

    Get involve in the new technologies and strategies that have being implemented in the top / competitors that we have nowadays and also from some other companies that do't even belong to the same sector


  2. "Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    Pros

    Flexible Hours were great; good for school schedules

    Cons

    Management was horrible. She needed more experience

    Advice to Management

    Needs more experience

  3. "Worst job To be at but great pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Holder
    Current Employee - Key Holder
    Doesn't Recommend
    Negative Outlook

    I have been working at TOUS full-time (More than 3 years)

    Pros

    Great discount we got half off in the items in the store, you were able to build a relationship with your local and touristy customers. Some really cute collections would come out here and there. Depending who your co workers are you build a good relationship with them. They pay pretty well!

    Cons

    Working for Tous has been one of the most stressful jobs I have ever had!! The management team is very immature and they show favoritism to there employees. You can complain all you want but nothing every gets done!! If your able to put up with high school drama and petty issues than this is the place for you!! Even though must of us are out of high school already. Some of the upper management team do not know how to speak to other employees.

    Advice to Management

    When you have multiple employees complain about a certain issue in the store, please attempt to work it out! They are not complaining for fun they are actually serious!!


  4. Helpful (1)

    "AWFUL PLACE TO WORK AT!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TOUS part-time (More than 3 years)

    Pros

    Nothing unless you can kiss up to the managers and become a favorite amongst them then it is a good idea to work at Tous!

    Cons

    Working at Tous was an awful experience not because of the clients but because management and other employees were the most incompetent people I have ever worked with. First of all, it felt like high school with all the favoritism and cliques the manager had created by teaching employees one way and contradicting the next way if you don't know what your doing. There is no real structure amongst TOUS the company with other stores in other states and basically they were operating on their own systems. Another major conflict within the store how competitive certain stores are with retaining their items, I understand if it's somewhat selling but come on at least let the other store's have it because the client is willing to pay for it. Also, ordering items from other stores that we can't sell is completely dumb, and this is where the hostility comes from other managers in other TOUS stores come from. The jewelry is not fine jewelry if it breaks when you try it on after the 5th time. Nobody in the USA will ever know who TOUS is if it's not advertise and hiring people who solely speak only Spanish and not being bilingual Spanish/English will hurt making a sell. Also, managers tend to make fake accounts to reserve items within their store so other store's can't track it and ask for the item. You will be so surprised how much management love to give discounts to their family and friends!

    Advice to Management

    Word of advice, hire people who are not incompetent and who act like high school children with the bickering and drama they create! As well as, where is the regional manager? I have not seen this regional manager for the USA in over 3 years and goodness gracious I'm sure she is not aware of what truly happens in the store. And close the stores that can't make their monthly goals it's time to cut them loose! To those managers who think you are above others and can't take constructive criticism and won't let you state your opinion, find another job because your time is up!


  5. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend

    I worked at TOUS (More than 3 years)

    Pros

    Fun company and good employee discount

    Cons

    Management in U.S. Stores is a mess. No supervision from corporate. No room to grow if you are a sales associate. Even though the merchandise has several price increases throught the year, the salaries stay the same yearly. No evaluations from corporate.

    Advice to Management

    Corporate needs to make regular surprise visits to stores to control the managers.


  6. "Excellent job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Miami, FL
    Current Employee - Sales Associate in Miami, FL
    Recommends
    Positive Outlook

    I have been working at TOUS full-time

    Pros

    Employees discount
    Drama free environment
    Good management
    Get to know important people
    Good customer service
    Time flies
    Excellent training
    Employee points system

    Cons

    sometimes stock room is too messy because it is small.
    Commission process

    Advice to Management

    To increase the hourly rate payment
    Not to have to achieve your commission rate to get your bonus
    Get insurance plans for your employees


  7. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at TOUS full-time

    Pros

    None I wouldn't recommend this job to anyone

    Cons

    Everything from hours to training and management

    Advice to Management

    You guys need to learn how to run a company & train your employees before expecting anything from them. Find people who speak English here in America and actually have experience & know what they are doing!

  8. "HORRIBLE COMPANY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at TOUS full-time

    Pros

    50% off if you actually feel inclined to purchasing any of their "jewelry" as an employee.

    Cons

    Literally everything. Commission structure. No management structure. No marketing. Some stores had NO BATHROOMS FOR EMPLOYEES.

    Advice to Management

    LEARN HOW TO RUN A BUSINESS IN THE UNITED STATES!! Also don't call your product "Fine Jewelry", it's not anything special, and most of it is highly displeasing to the eye.


  9. "Wonderful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Manager in Los Angeles, CA
    Current Employee - Human Resources Manager in Los Angeles, CA
    Recommends
    Positive Outlook

    I have been working at TOUS full-time (More than a year)

    Pros

    Great product, great people, good Spanish brand

    Cons

    Low structure, a Little bit more trainings on site


  10. "Headquarters located in Spain, so they had different points of view in retail."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at TOUS full-time (More than 3 years)

    Pros

    New to the United States

    Cons

    New to the United States. Not a lot of traffic.


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