TRG Customer Solutions Reviews | Glassdoor

TRG Customer Solutions Reviews

Updated October 15, 2017
67 reviews

Filter

Filter

Full-timePart-time

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
TRG Customer Solutions CEO Steve Kezirian
Steve Kezirian
18 Ratings

67 Employee Reviews

Sort: PopularRatingDate

  1. "Good pay, Nice people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TRG Customer Solutions full-time

    Pros

    Excellent co workers and support

    Cons

    Heavy call volume and not enough people

    Advice to Management

    If you are contracted out for tech support, that should be the first priority rather than sales. Unhappy customers will not buy.


  2. "unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative in Charleston, WV
    Former Employee - Tech Support Representative in Charleston, WV
    Doesn't Recommend
    Negative Outlook

    I worked at TRG Customer Solutions full-time (More than a year)

    Pros

    My co-workers were fun to work with

    Cons

    The company was unprofessional in the way they delt with employees

  3. "Working for this company was frustrating to say the least."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charleston, WV
    Former Employee - Customer Service Representative in Charleston, WV
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at TRG Customer Solutions full-time (More than a year)

    Pros

    You meet Lots a great team members that become friends.

    Cons

    No breaks, no consideration for any type of emergency situation life or death.


  4. "CSR"

    StarStarStarStarStar
    • Culture & Values
    Current Employee - Csr1 in Pittsburgh, PA
    Current Employee - Csr1 in Pittsburgh, PA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at TRG Customer Solutions full-time (More than a year)

    Pros

    I don't have any. But they are all good people. They work hard and they stay focus on the job at hand. They treat you with good customer service.

    Cons

    They are very miserable about their job. It doesn't make sense because their job is insanely easy. They make quick decisions based on very little knowledge.

    Advice to Management

    I don't have any advice. But if I had to choose none thing that I could advise them it would be to choose slow when you hire someone. It seems you guys just hire anyone off the street.


  5. "Employment with TRG was mediocre at best"

    StarStarStarStarStar
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Pittsburgh, PA
    Former Employee - Customer Service Representative in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TRG Customer Solutions full-time (More than a year)

    Pros

    above average pay for entry to mid level customer support experience.

    Cons

    -Unrealistic schedule guidelines
    -Inadequate time allotted for breaks
    -QA team overemphasised metric goals during coaching reviews, making problem resolution and customer service seem less valuable. Recognition and praise for customer satisfaction was nonexistent because of contact stats.


  6. "the itself"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at TRG Customer Solutions full-time

    Pros

    the pay was nice you were payed for 88 hours instead of 80 sometimes ninety.

    Cons

    the benefits some good some lousy, you had to come to work and hour early to find a place to sit or a chair that was not broken. Their 401k stunk they would not match. You had to go from 1 to 429 schedule and pick the top three you would like to have. Mind you, you have to either start at 429 and work your way down to 1 or start at 1 and work your way up to 429. if promoted the most you would receive as a raise was 75 cents.

    Advice to Management

    Get schedules for that building alone preferably 3 shifts not 429. Match your employees 401k. They are the ones helping you to make that money. Ever hear the saying take care of your employees and they will take care of you?


  7. "run!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Wellsville, OH
    Former Employee - Supervisor in Wellsville, OH
    Doesn't Recommend
    Negative Outlook

    I worked at TRG Customer Solutions (More than a year)

    Pros

    Becoming friends with coworkers. Learning how bad a job can be.

    Cons

    Management does not develop and does not care if you live or die. Its all about saving their jobs. They have absolutely no idea what is going on with the programs.

    Advice to Management

    Quit!!!!

  8. "inbound verizon/frontier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telemarketer in Napoli, NY
    Former Employee - Telemarketer in Napoli, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The overtime that was granted us , most gratefully. The real break room. The best part was starting at 11.45 hr.

    Cons

    Limited breaks,unpaid lunch,fringe bebifits.Id like to have more outdoor time to walk or smoke. Lack of health care.
    ..

    Advice to Management

    I liked working for TRG In Charleston Wv and was offered a position in pittsburgh but hag to turn it d own.But now i live in washington Pa. Im ready to go on the phone lines and i got a car
    (412)218-9776


  9. "Technical Support Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hampton, VA
    Former Employee - Anonymous Employee in Hampton, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    decent pay, up to date software (PC & headset), sociable co workers

    Cons

    Poor management, not enough incentives, no upward mobility, long hours, favoritism, have to find a seat to work from.

    Advice to Management

    In best interest to actually hire management professionals who are highly qualified.


  10. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Imperial, PA
    Former Employee - Customer Service Representative in Imperial, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    it was a nice work environment

    Cons

    job could be stressful at times

    Advice to Management

    Management was great at handling irate customer calls at a timely manner


Showing 67 of 67 reviews
Reset Filters