TRUSTe Reviews | Glassdoor

TRUSTe Reviews

Updated November 28, 2016
33 reviews

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Full-time Part-time

3.2
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Chris Babel
24 Ratings

33 Employee Reviews

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  1. Helpful (2)

    "Collaboration with Privacy Experts"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Privacy Solutions in San Francisco, CA
    Current Employee - Global Privacy Solutions in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you are interested in the privacy industry, this is the place to be. Within the TRUSTe team, you have access to some of the industry's most experienced privacy experts and everyone shares information openly. This environment promotes learning and growth and somehow still manages to be a fun place to work! The concept of team is huge and I always feel supported.

    Cons

    This is a quickly evolving industry; it can be difficult to keep up with all of the changes.

    Advice to Management

    Continue the focus on company growth.


  2. Helpful (5)

    "This place is a joke. Take job if you cannot find anything else."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Privacy Solutions in San Francisco, CA
    Former Employee - Global Privacy Solutions in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TRUSTe full-time (More than 3 years)

    Pros

    As mentioned by someone else, unlimited PTO so you can take a month off at a time, a few times a year.

    Little or no supervisory oversight. There are no penalties for not meeting deadlines or not completing your work.

    Easy and relaxed environment.

    Job is not hard.

    Cons

    Environment is very unprofessional. Goes way beyond "fun tech culture." People play around the whole day and don't get any work done, which is condoned by management.

    Whole team is "blind leading the blind." You don't learn much about privacy, except what's in Truste's narrow and very simplistic point of view, which is not applicable to the real complex world of various businesses they claim to help.

    Management plays favorites like other reviews mentioned. Obviously sees the few hardworking folks and the folks who do nothing. Yet takes no disciplinary measures as long as you "brown nose."

    High turnover and layoffs giving an unstable environment. Yet the most unproductive workers who brown-nose are always kept on.

    Heavily sells on "customer service" thinking that this makes up for their lack of substance. Not understanding that clients want real substantive work, not just a friendly customer service rep.

    One bad hire leads to more bad hires. Seems to draw a lot of unambitious people that are the same kind.

    Management very resistant to improvement ideas from subordinates. Management wants to dictate exactly how the subordinates will work. All ideas to improve efficiency are rejected. Management forces you to do things the outdated ways to keep the status quo. There are a lot of useless and waste of time processes.

    No career advancement. You can get promoted to a new, higher title, but keep doing the same job with low or no pay increase. Role is more like customer service, so there is no "up" to go.

    Advice to Management

    Listen to the people who do the real work when they give you suggestions.

    Take disciplinary measures for those who underperform, don't play into favoritism that's not based on merit.

    Make products with real impact and real help to clients. Not just a friendly customer service rep.

    Train the people on real privacy issues.

    No need to hire more people. Just hire better people.


  3. Helpful (1)

    "Growing pains"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at TRUSTe full-time (More than 3 years)

    Pros

    TRUSTe has a good handle on the problem space and a jump on the competition as far as their name recognition and solutions are concerned. There are some extremely knowledgeable people on board who have good handle on what kinds of issues companies face as they negotiate the murky waters of international data privacy.

    Cons

    There has been way too much emphasis on getting new clients without enough staff to support them, and far too little emphasis on maintaining the relationships we have.

    The recent massive uptick in client flow in response to the release of the new EU framework has not been efficiently handled or staffed.

    Advice to Management

    Please take the time to recognize that more departments than just sales and GPS have skin in the game here.


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  5. Helpful (2)

    "Excited to be a part of Team TRUSTe!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TRUSTe full-time

    Pros

    I am really enjoying working here at TRUSTe. When I interviewed, the hiring team was completely transparent about the past challenges the company faced when the EU Safe Harbor was ruled invalid. But they were more excited and confident that the new EU Privacy Shield would change the trajectory of the company. They were right - there is momentum that is tangible and contagious.

    In addition, the company has reestablished and enhanced many of their events such as department-organized happy hours, and the annual Giants game. But it’s more than just events - There’s now a team of volunteers who get together regularly to collect suggestions for new benefits, brainstorm and gather training topic ideas, and offer volunteer opportunities. This group is a clear sign that the Leadership Team wants feedback from employees on how to improve the TRUSTe employee culture.

    Cons

    I don't really have any negatives that stick out right now. There's still a lot that can be done, and I hope there will be more training and/or education opportunities for employees...

    Advice to Management

    Keep it going. Keep communicating.


  6. Helpful (1)

    "Former Employee"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TRUSTe full-time

    Pros

    For the most part, the people there are nice and fun. The culture is collaborative and supportive. It is a great first step into the data privacy world and the location is very convenient. The new SaaS platform is a promising tool for companies to manage their privacy assessments.

    Cons

    Like all fast growing companies, there are internal growing pains. Internal processes and procedures needs periodic refinement.

    Advice to Management

    Continue addressing these growing pains.


  7. Helpful (9)

    "Way too much work and not enough people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TRUSTe full-time (More than 3 years)

    Pros

    Great benefits, nice office, fun people. Access to tools and training when needed.

    Cons

    This company is one of the most unorganized I have ever worked for. There is WAY too much work for the limited amount of people in all roles. Most account reviews and projects are at least 4-5 behind. Employees don't have time to breath during back to back meetings. Emphasis is placed on just getting the work done, as opposed to getting the work done RIGHT. I've seen many of the final deliverables, and I'm embarrassed that they represent our company. There is definitely no pride of quality or ownership of work.

    Advice to Management

    Take some time to review the final deliverables that are being executed and given to clients. Take some time to review the actual work load, compared to the people resources available.

    TRUSTe Response

    Jun 20, 2016 – Global Director of Human Resources

    First and foremost - thank you for your feedback. We take questions, criticism, and recommendations anyway we can get it. Your first criticism is partly true: we have an undeniable opportunity to ... More


  8. Helpful (4)

    "Turnover and Layoffs Common"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TRUSTe full-time (Less than a year)

    Pros

    - Nice office location next to Westfield Mall, above a BART Station on Market St.
    - Good snack, benefits, pay, and unlimited PTO (which most people really take advantage of).
    - Good work/life balance. Most people are allowed to come and go as they please.
    - Low pressure job with few unreachable deadlines.
    - Culture is pretty fun and relaxed.
    - Data Privacy is a growing industry

    Cons

    While some of the PROs are great, the CONs are making the company complacent and a failure. Layoffs and turnover have become commonplace. The company got rid of their EMEA operations, trimmed over 40% of the workforce over the past few years:

    - There is no sense of urgency or ownership to do your job really well. Most management lacks the ability to inspire or motivate.
    - Favoritism is rampant. If management likes you, they nurture and feed you. Otherwise, you are on an island. No internal career development (aside from Privacy certifications which are paid by the company).
    - PTO and WFH is constantly abused. Much of the sales team rarely come into the office
    - Sales/Account Management collude to retain clients by stretching deliverable.
    - Revenue and growth has steadily declined. As a proclaimed "leader in data privacy management", product innovation has fallen flat.
    - No accountability by most people, a system learned by management. Many good people have been left but management hasn't taken any responsibility for the companies lack of success. The buck stops with you!

    Advice to Management

    Reestablish the metrics for the company. But start with the metrics for the management team first! If you are a sinking ship, fix the biggest holes first. So far, it look like you would rather just beach yourselves...

    TRUSTe Response

    Aug 8, 2016 – Global Director of Human Resources

    Where we agree: TRUSTe has a great environment & location, solid work/life balance, awesome people, huge successes AND even more potential. Where we disagree: the title of your review is ... More


  9. Helpful (6)

    "Easy work, high pay, but a dead-end career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TRUSTe full-time

    Pros

    - Pays really well for the work that you do.
    - Unlimited PTO which people take very seriously.
    - A great place to launch your career in privacy, or if you don't have much work experience.
    - Very low-key, low-pressure environment. Not deadline-driven. Management is forgiving. No real consequences for not performing well or not performing at all.
    - Excellent work/life balance (heavily leans towards life). Most people work less than 40 hours a week as full-time employees.
    - A great place to relax and collect a paycheck.
    - Company pays for certificates.
    - Low supervision, low micro-management, low accountability/responsibility.

    Cons

    - Management seems to decide things and act by "flying by the seat of your pants" methods. Things are normally ad hoc, last-minute, not well thought-out or planned. Management seems to take a new direction or launch new products at a whim without thinking through the long-term.
    - Unprofessional environment. There is a lot of favoritism rather than meritocracy. It can seem like a high school popularity contest. Those who are popular or well-liked by the upper management can coast by with doing very little work.
    - A lot of unmotivated people who are just there clocking their 9-5 and collecting a paycheck.
    - Several "useless" positions where the people have no clear roles or real work to do.
    - PTO and WFH frequently abused. At times, the entire team would be absent. Management doesn't seem to monitor or care despite low team performance quarter after quarter.
    - Very little training or real knowledge gained.
    - Profitability and future uncertain. Frequent layoffs. Morale is very low. Frequent turnovers, as in the high performers tend to quit after a year or so.
    - Benefits not good for a tech startup company. Commute costs not paid, health insurance not great, office space is old and shabby, doesn't offer any wellness or gym reimbursements.

    Advice to Management

    - Get organized.
    - Think and plan for the long-term.
    - Be more discriminate when hiring.
    - Let there be consequences for low performers or those who frequently abuse the WFH or PTO policies.


  10. "Accepting who you are"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TRUSTe full-time (More than 3 years)

    Pros

    This review is from the distance of a few years. But I worked there for awhile.
    TRUSTe has a great mission in digital data privacy, but proper execution requires alot of finesse and policy formation that involves regulatory, legal and marketing coordination. Its a problem you can't just throw more engineers and lines of code at to simplify, and "disrupt" for profit.

    Cons

    As a result it also requires alot of self-awareness about the uniqueness of the offering, who it appeals to and the limitations of market opportunity. Senior leadership has to be able to report positive results when competing with portfolio companies that have much simpler and different business models. This is not a "start-up."

    Advice to Management

    Accept who you are and go for the gold in your class. This really is a unique company and problem set, and there is a huge market but it isn't something you can moneyball.


  11. Helpful (1)

    "Industry leader in flux"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at TRUSTe full-time (More than a year)

    Pros

    Data privacy Industry leader
    Team wields a great wealth of knowledge and is willing and able to share it.
    Management is mostly approachable and communicative
    Office is in an incredibly convenient place right above the Powell BART station and next to the Westfield Center and has a well stocked kitchen.

    Cons

    x. Communication/Messaging between SF and Cebu offices is often inconsistent.
    x. Short span of attention with regard to offerings...bright, shiny and new is given the most attention without a clear direction for end-of-life issues for older products. There seem to be new products and new program requirements every quarter, which is confusing to the clients as well as to the employees in charge of recommending appropriate solutions or reviewing client adherence to PRs.

    Advice to Management

    Please communicate more clearly and consistently exactly what you expect from team members in various positions and if you decide to change PRs, please communicate them more expediently so that all departments have the same info at the same time ro avoid client conflict and confusion.



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