TSA (Transportation Security Administration) Reviews | Glassdoor

TSA (Transportation Security Administration) Reviews

Updated September 18, 2017
770 reviews

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2.6
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Peter Neffenger
63 Ratings

770 Employee Reviews

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Pros
  • Good benefits health vision and dental (in 74 reviews)

  • Great Benefits even for part timers (in 58 reviews)

Cons
  • If you are assigned in a small airport only part-time is offered (in 42 reviews)

  • The work life balance is way off due to the rough work hours (in 15 reviews)

More Pros and Cons

  1. Helpful (1)

    "Constantly in flux"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Arlington, VA
    Current Employee - Senior Analyst in Arlington, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at TSA (Transportation Security Administration) full-time (More than 8 years)

    Pros

    Standard federal government benefits package plus immediate death benefit up to $35K. Strong focus on mission among workforce. Dedicated employees who continue to improve screening protocols and practices - good job of balancing security and waiting times.

    Cons

    Banding system stinks in comparison to the GS system unless you are already a GS14 or GS15 and want to make a salary outside of the GS scale as a non-SES. Constant change among top leadership, constant OIG and GAO audits, additional positions created (i.e., more government). Agency is too top heavy with senior executives making $200K+ with retirement from other agencies, senior executives riding out their high-three need to retire and make room for fresh blood, new and innovative ideas.

    Advice to Management

    For those who have positions capable of remote working, trust your employees to do so. Promote fresh and innovative ideas and move away from silos and business as usual (i.e., that's the way we've always done it). Crack down on retaliation for those employees who do come forward and raise concerns about administrative or security-related procedures.


  2. "Fast-paced, ever-changing checkpoints and several rude passengers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Transportation Security Officer in Houston, TX
    Current Employee - Transportation Security Officer in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TSA (Transportation Security Administration) full-time (More than 3 years)

    Pros

    Insurance benefits, work union, double holiday pay, variety of schedules, uniform allowance, shift trading, vacation leave, sick leave, fairly easy

    Cons

    Rude passengers, lazy coworkers, lazy supervisors, ever-changing policies, shifts based on seniority, constant testing, no grace period, more attention put on customer service than security

  3. "Decent work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at TSA (Transportation Security Administration) part-time

    Pros

    Steady income, benefits and retirement I think are above average

    Cons

    Management such as supervisors and leads are disjointed and unorganized.


  4. "TSO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits are pretty good. Health and Dental

    Cons

    Micro Managing is a major part of the Organization


  5. "Great benefits for part time employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jackson, MS
    Current Employee - Anonymous Employee in Jackson, MS
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at TSA (Transportation Security Administration) full-time (More than 8 years)

    Pros

    Good benefits health vision and dental

    Cons

    Poor management need serious oversight for the management personnel


  6. "Transportation Security Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TSA (Transportation Security Administration) part-time

    Pros

    Excellent benefits , Scheduling is some what reasonable, Transfer Oppurtnites available
    Excellent Pay, Decent Breaks.

    Cons

    Early shifts, Angry Unappreciative Passengers, Continuous work, Dangerous, Low Morale.

    Advice to Management

    Encourage all Employees


  7. "TSO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TSA (Transportation Security Administration) part-time

    Pros

    Benefits, easy foot into the government

    Cons

    Disorganization, lack of maturity

  8. "Terrible Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Transportation Security Specialist in Herndon, VA
    Current Employee - Transportation Security Specialist in Herndon, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TSA (Transportation Security Administration) full-time (More than a year)

    Pros

    Ability to telework is helpful. Flexibility in work schedule is good but individual supervisors are the final authority and can make or break a career at this agency.

    Cons

    Terrible HR department that changes a multi band position into a single pay band with no notification to the affected employee.

    Advice to Management

    Communicate with employees about upcoming changes and give advance notice on change in job classifications


  9. "A good place to get your foot in the door"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TSA (Transportation Security Administration) part-time

    Pros

    Good pay for entry level job
    Opens one up to other possibilities in the federal government

    Cons

    It's very bureaucratic and everything comes from people up stairs that don't necessarily understand what they're implementing on the ground.


  10. "Distrustful Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dual Function Officer in Charlotte, NC
    Current Employee - Dual Function Officer in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at TSA (Transportation Security Administration) full-time (More than a year)

    Pros

    TSA is an overall good job.

    Cons

    Management and anyone about the regular officer level do not trust their officer

    Advice to Management

    Stop relying on technology and words from strangers who come through the airport rarely. They are your officers, trust in them


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