TSA (Transportation Security Administration) Reviews | Glassdoor

TSA (Transportation Security Administration) Reviews

Updated May 23, 2017
715 reviews

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Full-time Part-time

2.5
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Peter Neffenger
37 Ratings

715 Employee Reviews

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Pros
  • Good benefits even as a part timer (in 70 reviews)

  • Great Benefits even for part timers (in 54 reviews)

Cons
  • you have to start as a part time Office (in 42 reviews)

  • The work life balance is way off due to the rough work hours (in 13 reviews)

More Pros and Cons

  1. "Pretty easy and pointless job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transportation Security Officer in Durham, NC
    Former Employee - Transportation Security Officer in Durham, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TSA (Transportation Security Administration) part-time (Less than a year)

    Pros

    Short shifts, decent benefits, easy work loads, free parking, decent perks, great people, stars coming to airport, overall a great job to be federal employment

    Cons

    Took too long to become full time, unnecessary background checks, unnecessary regulations, the job was a little draining however it was what it was.


  2. "Behavior Detection Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Behavior Detection Officer in Denver, CO
    Current Employee - Behavior Detection Officer in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSA (Transportation Security Administration) full-time (More than 8 years)

    Pros

    The hours, pay and benefits are good along with engaging passengers, employees and other agencies. The people I work with and my senior officers are easy going and most of the time fair.

    Cons

    Distance from home and the hours on the road each week are hard to reconcile let alone the wear and tear on the car. Parking and fuel consumption are also reasons that reduce the desirability of this job.

    Advice to Management

    Keep up the great work....... this job is worthwhile and important.


  3. "Be ambitious"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Management in Orlando, FL
    Former Employee - Senior Management in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TSA (Transportation Security Administration) full-time (More than 10 years)

    Pros

    cutting edge aviation security organization. personal ambitions who inspire can exceed expectations.

    Cons

    hours can be long and overwhelming. process can be repetitious if personal ambition does not allow you to explore other avenues and opportunities.

    Advice to Management

    engage employees; expressing appreciation for a job well done will inspire employees.


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  5. "Tso"

    Star Star Star Star Star
    Former Employee - TSM in Bangor, ME
    Former Employee - TSM in Bangor, ME
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TSA (Transportation Security Administration) part-time (More than 8 years)

    Pros

    Good benifits. Pension, retirement plan. Great medical insurance. Job is not hard but a lot of rules to follow. Comfortable working conditions

    Cons

    Low morale, short staffing, unable to get time off. Government bureaucracy slows any type of progress. Pay is not impressive for the hours you have to work.


  6. "Tso"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TSO (Transportation Security Officer) in San Diego, CA
    Former Employee - TSO (Transportation Security Officer) in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Federal pension, fast paced environment. First responder.

    Cons

    Local management has a long way to mature. They tend to make up rules to their benefit. Annual testing stressful especially if you fail 3 times you're out!

    Advice to Management

    Be better to your people. Morale and encouragement go a long way. Front line work is not easy. Take your jacket suit off, and help out!


  7. "Former TSO, Nashville BNA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transportation Security Officer in Nashville, TN
    Former Employee - Transportation Security Officer in Nashville, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TSA (Transportation Security Administration) full-time (Less than a year)

    Pros

    Good Entry Federal Job Position.
    Decent benefits.

    Cons

    Working early morning shift. Management be watching you everything. Co-workers don't have you back, some would talk behind your back.

    Very low morale, very little or no recognition given. Work you out like a dog

    NO UNITY AND TEAMWORK. Research before you apply.

    Advice to Management

    STOP TREATING EMPLOYEES LIKE THEY IN THE MILITARY.

    Acknowledge the good work that officers put in. Listen to the officers rather than ignoring them like they're nothing. Work with the employees and not against them.

    Instead of firing employees for their errors and mistakes, Work on programs to rehabilitate the employees to get better in their jobs by remedial training, mentoring training with experience officer and counseling to get them back on track.

    Morale must get better or else, airports around the U.S.A. will lose a lot of officers. Keep quality offices and get rid of the smiling faces and keep the officers who is willing to stay for the long haul. Let the officers be themselves on the job and don't change their personalities. Happy officers will be a happy workplace.


  8. "Not a hard job.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TSO (Transportation Security Officer) in Chicago, IL
    Current Employee - TSO (Transportation Security Officer) in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Benefits are great, lots of different shifts to "choose" from.. the job is not hard at all, it is what you make of it..

    Cons

    90% chance you will have to work weekends; everything pretty much operates on a seniority bases; and at times first come first served..


  9. "Good place for young people to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Transportation Security Officer in Phoenix, AZ
    Current Employee - Lead Transportation Security Officer in Phoenix, AZ
    Doesn't Recommend
    No opinion of CEO

    I have been working at TSA (Transportation Security Administration) full-time (More than 8 years)

    Pros

    Good benefits and a good place for young people to get a government job that could lead to another government agency.

    Cons

    Virtually impossible to get any salary increase unless you promote and there's not very much room to promote here. TSA is not on the GS pay scale so one can work there for years and not see any significant pay increase despite the fact that officers must constantly be learning new techniques and rules and being tested. It's very stressful to maintain good standing in all aspects of the many ways of testing since one is in fear of being fired even if one performs well on a daily basis but has 'test anxiety' for the test day since a fail will subject you to termination.

    Advice to Management

    Respect comes from top down. A government agency should set a high standard/example for how employees should be treated instead of treating employees as being unimportant and expendable since they figure they can always hire more and pay them less. Pay employees a decent wage - put TSA on GS scale with all other government employees - and ensure the agency is hiring and retaining employees of merit and get rid of those who don't make the grade.


  10. Helpful (3)

    "TSA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tso in Charlotte, NC
    Current Employee - Tso in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook

    I have been working at TSA (Transportation Security Administration) part-time (More than 5 years)

    Pros

    Great benefits, available pension, ability to change schedules, part time people have the same benefits offered to them as full time for the same cost. A lot of people stay for the benefits and the ability to change schedules every six months.

    Cons

    Constant testing, early or late hours, no holidays off or weekends, limited time off during the year, you must apply for time off a year in advance, constant turnover, the traveling public dislikes you. It is very difficult to take vacation time because the calendar is never open. They can mandatory you to stay past your shift regardless of what you may have planned and threaten disciplinary action if you do not comply. Its impossible to fire someone so the bad employees that would be fired anywhere else are always employed. The Union is a joke and does nothing for the workforce no matter what airport you are working at. You are constantly being watched on CCTV for any type of violation. There is no team atmosphere and you are always being micro-managed. Very monotonous and boring. If you are new you will likely not get any vacation days your first year although you are accumulating days every pay period. When the calendar opens up and you can ask for days off they black them out and say we are short staffed and can not allow anymore people to take off. Overall its very poorly run and no fix is in sight.

    Advice to Management

    Put people in positions that deserve to be there, look at someone's previous job experience not how they answer five questions


  11. "just a job not a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tso in Bwi Airport, MD
    Current Employee - Tso in Bwi Airport, MD

    Pros

    Decent pay, protect the country

    Cons

    no flexibility
    repetitive
    Never will have a weekend off
    angry passengers


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