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TSA (Transportation Security Administration)

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TSA (Transportation Security Administration)

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TSA (Transportation Security Administration) Reviews

Updated Jun 17, 2021

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Found 1,604 of over 2K reviews

3.2
58%
Recommend to a Friend
56%
Approve of CEO
TSA (Transportation Security Administration) Administrator  David P. Pekoske (no image)
David P. Pekoske
133 Ratings
Pros
  • "good benefits because it's government job(in 131 reviews)

  • "Good pay for no experience required(in 108 reviews)

  • Cons
  • "Management sucks no matter what airport you work at(in 91 reviews)

  • "Prepare to spend a year working part-time to get a full time gig(in 57 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of TSA (Transportation Security Administration) and is not affected by filters.

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    1. 5.0
      Former Employee, more than 1 year
      Featured Review

      Great place to work

      Sep 27, 2020 - Anonymous Employee in Washington, DC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing people and great work environment

      Cons

      There were really no down sides

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    2. 5.0
      Current Employee, more than 3 years

      Officer

      Jun 5, 2021 - TSA OFFICER in Miami, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits Good shifts Great co workers

      Cons

      Bad management Low pay Test with job on the line

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    3. 2.0
      Current Employee, more than 5 years

      Poor leadership and cronyism = dead end job

      May 17, 2021 - TSO (Transportation Security Officer) in Miami, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Steady, decent paying job that requires 0 prior work experience or education. Decent benefits Good stepping stone to transition to better agencies.

      Cons

      The TSA is one of the lowest paid agencies in DHS. They are not covered by the GS scale so your pay is stagnant. The only way to get any sort of raise to is win a competition to become employee of the quarter. You need to win employee if the quarter twice and then compete again with other winners for a chance to earn a 5% pay increase. Who wins is entirely dependent on your supervisor who nominates you and then a board made up of managers. Since there is no actual data metric to determine which officer is "best" it basically comes down to who is most friendly with the supervisors and managers. Cronyism runs rampant throughout the agency. The only people who rise through the ranks are the friends of the supervisors and managers. There is very little chance for promotions, unless you are the type of person who like to schmooze their way to the top. The managers are borderline sociopaths. They constantly concoct ways to make your lives miserable, by making up inane rules and policy decisions that have no bearing on the operation or security. They treat you as a body, a faceless, Number to fit in an algorithm. They have no compassion, or empathy for their officers. I sometimes wonder if they are even human.

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      2 people found this review helpful
    4. 1.0
      Former Employee, more than 10 years

      Don't fall into this Rabbit hole

      Jun 13, 2021 - TSO (Transportation Security Officer) in Detroit, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The importance of the Job

      Cons

      Management only cares about the numbers and not security its self. Because their BONUSES are based off the number. TSA promotes new hires over veteran officers. Threat detection by officers is very low. I won't fly due to the things I've seen get through. Raises are based off your recertification and if the supervisor likes you. If you get the top tier you maybe get 1.2% raise and $1000 bonus which is then taxed 40% so it's nothing. Only government agency that is not on the Government scale which is how you would get your raises in other government jobs. The union is a HUGE Joke. They can not get you a raise or protect you from losing your Job. No cost of living raises. If you get injured you get a bullseye on your back and they will try to remove you and fire you. I worked for TSA from day 1 and was there for 17yrs. I could go on and on about the cons of this job.

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    5. 2.0
      Current Employee

      TSA Pros/Cons

      Jun 8, 2021 - TSO (Transportation Security Officer) in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent pay w/o a degree Entryway to other jobs within the government Benefits Overtime

      Cons

      No reasonable pay raise Little room for promotions Not on GS Scale like all other government agencies

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    6. 1.0
      Current Employee, less than 1 year

      Accept Offer ONLY if you are extremely desperate.... & even then, DONT STOP JOB SEARCHING!

      Jun 10, 2021 - Transportation Security Officer in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Benefits Fast Paced (If you like to stay busy/active at work)

      Cons

      Management Unable to manage a healthy family life & work fulltime. Extremely low morale... no one is happy to be at work. Low Pay (Considering the risk, the exposure to the general public, The type of work that is being done/The physical toll it will eventually have on your body overtime)

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    7. 4.0
      Current Employee, more than 1 year

      Great company to work for.. especially for a young adult

      Jun 14, 2021 - Anonymous Employee in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay + Benefits . These are the main pros

      Cons

      No flight benefits whatsoever .. Like how we save plans but, don't get discounts or nothing .

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    8. 4.0
      Current Employee, more than 5 years

      Decent Stable Job

      Mar 5, 2021 - Transportation Security Officer in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Partial coverage of medical and dental. Matched contributions to Thrift Savings Plan. Flexible hours, though it may vary by airport. I worked a large airport that is open roughly 20 hours per day, so there were shifts available very early and very late. As a part timer going to school I had few issues working around my school schedule. You will see many weird things. Stable employment, no layoffs during COVID. Many people move on to law enforcement, CBP, and other places from here. Overtime opportunities, but rarely ever mandatory overtime.

      Cons

      Pay is not very high. I made a decent amount due to locality, but in a high cost of living area. Can be very stressful. You will encounter very angry passengers. You will feel pressured to make critical decisions in a short amount of time. Some supervisors can be very heavy on the micro-management since following standard operating procedures is emphasized heavily. But the SOP often wont feel like it covers all the weird cases you will encounter. Bureaucracy. It's a government agency, it's huge, decisions are made by levels of management that are far away from your lived experience in the security checkpoint. There is, however, some protection from individual supervisors who don't like you, but only if you can navigate said bureaucracy. There is a union, but you can't strike.

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      1 person found this review helpful
    9. 4.0
      Current Employee, more than 3 years

      Great entry level job

      Jun 16, 2021 - Transportation Security Officer in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Federal experience, Diverse work group

      Cons

      Inconsistent rules, difficult to use vacation time.

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    10. 2.0
      Current Employee, more than 5 years

      Good Benefits Terrible Pay

      Jun 10, 2021 - Lead Transportation Security Officer in Cleveland, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The best headline I can give is good benefits of choice of health, dental and eye insurance. PTO and Sick Leave are earned separately. Okay matching on retirement.

      Cons

      Getting days off good luck, mandated OT almost every busy time of the year. Never enough staff. Schedule is always a mess don't expect to have the same days off after a bid. Get in trouble for calling off more than like six times in a year.

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    Viewing 1 - 10 of 1,604 Reviews

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