TSA (Transportation Security Administration) Reviews | Glassdoor

TSA (Transportation Security Administration) Reviews

Updated April 24, 2017
692 reviews

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Full-time Part-time

692 Employee Reviews

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Pros
  • Good benefits even as a part timer (in 65 reviews)

  • Good pay, good health benefits, great co workers (in 54 reviews)

Cons
  • you have to start as a part time Office (in 41 reviews)

  • The work life balance is way off due to the rough work hours (in 13 reviews)

More Pros and Cons

  1. "LTSO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - LTSO in Boston, MA
    Current Employee - LTSO in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TSA (Transportation Security Administration) full-time (More than 8 years)

    Pros

    Pays well for work performed, days are always diverse, benefits are sufficient. You'll need them for all the antidepressants you're going to be put on

    Cons

    Shifts are awful (3am to noon or noon to 830 being the norm) you work weekends and holidays. Taking a promotion means you forefit your seniority. Shift bid every 6 months. Hard to believe you're anything more than a method actor. Everyone hates you and what you do. What you do isn't effective. Management gets bonuses for mismanaging. Turnover is comically atrocious so it's hard to know your staff and as the ready pool is depleted less and less quality people are hired. It's hard to care about what you do when you get browbeaten all day from you superiors and the public.

    Advice to Management

    Stop doing everything in your power to convince the Frontline workforce that they actually are the Walmart greeters of the federal government and maybe you'll see something better than a 97 percent failure rate


  2. Helpful (1)

    "Felt like I was in the Military"

    Star Star Star Star Star
    Former Employee - TSO (Transportation Security Officer) in Kailua Kona, HI
    Former Employee - TSO (Transportation Security Officer) in Kailua Kona, HI
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I learned to be ontime

    Cons

    Need to work on their costumer service

    Advice to Management

    Read some books on customer service. Work to create a more friendly atmosphere.


  3. Helpful (2)

    "To many PT position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, NC
    Current Employee - Anonymous Employee in Jacksonville, NC

    I have been working at TSA (Transportation Security Administration) full-time

    Pros

    Pay is good
    Excellent Benifits
    Good starting point to get foot in door to other Government agencies

    Cons

    Mainly PT Jobs
    tough to advance even just to FT
    Work Life balance


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Important Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TSA Screener in New York, NY
    Current Employee - TSA Screener in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TSA (Transportation Security Administration) part-time (More than 5 years)

    Pros

    A good way to get vetted and experience and then move on to other Gov jobs such as PD, Customs, FBI, State DEPT etc

    Cons

    Have to concentrate on security and not as much as perception of security . Can be very stressful and high pressure job

    Advice to Management

    Do not let the airlines dictate what is necessary to ensure safe and secure travel


  6. Helpful (2)

    "An Honorable But Thankless Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Transportation Security Officer in Canal Winchester, OH
    Current Employee - Transportation Security Officer in Canal Winchester, OH

    I have been working at TSA (Transportation Security Administration) full-time (More than 10 years)

    Pros

    This is an important job that pays okay. Wearing a uniform is great because you don't have to buy clothes or dress up. Meeting every kind of person imaginable, including celebrities, is fun and interesting. You get two days off in a row unlike retail. Benefits are okay. You don't need a college degree, but many TSA Officers actually have degrees or are former military. You are serving the public.

    Cons

    Many people (not all) ridicule you and don't appreciate the important work that you do. The application process and training is rigorous. There is constant pressure to perform and not make a mistake. Testing is ongoing. The pay is not on the GS Scale as ALL other federal agencies are. You are not paid what you should be for protecting lives and risking your life each day. Poor management and favoritism is widespread. The job is very hard on your body both physically and emotionally.

    Advice to Management

    Care about your people. Why always do the exact opposite of what your workers want?


  7. "Handler"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Recommends
    Positive Outlook

    Pros

    pretty good stuff there yup

    Cons

    not bad, everything was fine

    Advice to Management

    okay stuff


  8. "Equal Employment Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Equal Employment Specialist in Germantown, MD
    Former Employee - Equal Employment Specialist in Germantown, MD
    Doesn't Recommend
    Disapproves of CEO

    I worked at TSA (Transportation Security Administration) (Less than a year)

    Pros

    Ability to experience many aspects of EEO process.

    Cons

    Lack of commitment to the process


  9. Helpful (1)

    "TSO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transportation Security Officer in Jamaica, NY
    Former Employee - Transportation Security Officer in Jamaica, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at TSA (Transportation Security Administration) full-time (More than 3 years)

    Pros

    TSO is actually the easiest job.
    Discounts at certain companies.
    Uniform allowance
    Night differential for certain hours
    Time and a half if you work on a holiday.

    Cons

    You will start with low senority and it taskes a while to go up.
    Some of the managers do not have the best communication skills.
    At the start of your career there you wont have much say on your schedule.

    Advice to Management

    Notice to management, communication works better without sarcasm


  10. "Great Entry Level Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TSO (Transportation Security Officer) in New Orleans, LA
    Current Employee - TSO (Transportation Security Officer) in New Orleans, LA
    Recommends
    No opinion of CEO

    Pros

    Benefits, Govt Discounts, Pay, Sunday Differential & Holiday

    Cons

    Work & Life Balance, Passengers, taking people liquids


  11. "Cautious Optimism"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transportation Security Officer in Oakland, CA
    Former Employee - Transportation Security Officer in Oakland, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TSA (Transportation Security Administration) (More than 10 years)

    Pros

    Usually on top of the latest potential threats to aircraft transportation and possible solutions. Meet a lot of customers at least 400/day and security processing through the checkpoint is usually more efficient at the popular and smaller airports such as Oakland International Airport.
    A few great people who are dedicated, encouraging and helpful.

    Cons

    Checkpoint image monitors, chairs and operators are not ergonomically positioned. Monitors are too high, hard to adjust and frequently see glare from sunlight. Most of the seats for the x-ray operators are broken--cannot adjust ergonomically and they keep ordering the same model chairs with high failure rates. Takes more than 1-week to replace damaged chairs, contributing to a safety hazard. No backup replacement ergonomic chairs. Management person in charge has personality and English language deficiency issues, but kept in the position anyway. A few overweight/obese physically unfit staff. Many socials/pot-luck events encourage non-healthy foods--sodas, pizzas, dough nuts, fried foods, fried chips etc. One classroom for employees not ergonomically designed--computers and chairs are too close--less than 1-foot spacing between chairs and no privacy partitions between computers to minimize distractions. Air in all classrooms are stale, no or minimum circulation--causing fatigue, lethargic and drowsy. No clue to proper ventilation and circulation of air. Many on-line courses are too long, crammed into a very short schedule and/or not relevant. Too many mid-management staff rude and uncaring, and personnel evaluations are too long, complex and inefficient (take more than one hour). High turnover.

    Advice to Management

    Reorganize for quality, efficiency and a great place to work.


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