TSA (Transportation Security Administration) "airport" Reviews | Glassdoor

TSA (Transportation Security Administration) Employee Reviews about "airport"

Updated Jan 15, 2020

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2.8
41%
Recommend to a Friend
27%
Approve of CEO
TSA (Transportation Security Administration) Administrator  David P. Pekoske (no image)
David P. Pekoske
10 Ratings
Pros
  • "Good pay, good benefits, career progression(in 112 reviews)

  • "Solid work for folks with no degrees with advancement opportunities that solely depending on your own goals great benefits(in 89 reviews)

Cons
  • "At least at this airport they mix personal business with work ethics(in 78 reviews)

  • "Mercy on your soul if you want part-time at one of the larger airports(in 52 reviews)

More Pros and Cons

Reviews about "airport"

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  1. Helpful (1)

    "Nice federal job to have"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tso 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSA (Transportation Security Administration) full-time for more than a year

    Pros

    Benefits are pretty good, fellow tsos are nice, good management

    Cons

    Varies depending on the airport, but usually short staffed

    TSA (Transportation Security Administration)2019-08-30
  2. "Good pay, good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tso 

    I worked at TSA (Transportation Security Administration) full-time

    Pros

    You start PT then can convert to FT. You can play with your schedule by picking up shifts, trading or giving away.

    Cons

    At least at this airport they mix personal business with work ethics. Some what harassments complaints etc

    TSA (Transportation Security Administration)2020-01-16
  3. Helpful (2)

    "Overall good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tso in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TSA (Transportation Security Administration) full-time for less than a year

    Pros

    Immediate health benefits Pto and sick leave Chances to move up Automatic raise after one year Paid training Thrifts savings matches you up to 5% Paid holidays Lots of OT(depending on airport)

    Cons

    Not all but a lot of your coworkers suck Pretty negative atmosphere Rude passengers Not all but supervisors abuse their authority by sitting behind the podium doing nothing Mandatory overtime 2 year probationary period

    TSA (Transportation Security Administration)2019-12-06
  4. "A Stepping Stone, Foot in the federal door..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tso 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TSA (Transportation Security Administration) full-time for more than 3 years

    Pros

    *Benefits *Can transfer anywhere in the country up to every 12 months. *Entry Level

    Cons

    *Toxic Leadership (4 Airports as my experience it's systemic. Agency-wide) *Micromanagement

    TSA (Transportation Security Administration)2019-11-12
  5. "TSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tso in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TSA (Transportation Security Administration) full-time for more than 8 years

    Pros

    -Accuring annual(vacation) and sick leave. -Health insurance - TSP (Thirft Savings Plan) Government Matching - Develop Interpersonal Skills -Learned how to operate a number of equipment and training in numerous areas -Get to work with a lot of good people

    Cons

    -Immediate and Upper Management ( Lack of appreciation, and poor leadership) - Not at all airports, but alot of them. -Caters to the Airlines -Favortism from Immediate/Upper Management Management - Lack of Professionalism among Immediate/Upper Management -Rating System through your Supervisor ( Affects your bonus and raise for that year) - Not a lot of Trust and confidence placed between Officer's and Immediate/Upper Management- Not at all airports, but some of them -Dealing with rude and disgruntled passengers

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    Advice to Management

    -Have and show more appreciation and reward the TSO's, LTSO's, and STSO's -Have a reward system in place for the Officers across the board

    TSA (Transportation Security Administration)2019-10-17
  6. "Fast paced and underappreciated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Supervisory Transportation Security Officer in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TSA (Transportation Security Administration) full-time for more than 8 years

    Pros

    Very in depth and relevant security based training. Good job stability and opportunity for advancement and movement within Federal Government framework. The opportunity to do something for the greater good that is larger than self.

    Cons

    Extremely underappreciated agency within the Department of Homeland Security that has become overwhelmed by increased passenger loads and decreased resources. Additionally, TSA Denver is far too susceptible to the political games that exist at Denver International Airport. This has unfortunately drawn too much attention away from Aviation Security and passenger/passenger property screening. This has resulted in giving too much attention to trivial things such as wait times and the false sense of entitlement and unreasonable convenience that the traveling public has grown to expect. Very disheartening and contrary to the TSA mission.

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    Advice to Management

    Better support and appreciation for the officers you are tasked with overseeing. Also, remembering what the TSA was actually established to prevent by demonstrating backbone in the face of unreasonable requests made by those above them and outside entities who's interests have nothing to do with security. In summation....growing a pair!

    TSA (Transportation Security Administration)2019-10-28
  7. Helpful (4)

    "Great people, great benefits, bad management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Transportation Security Officer in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TSA (Transportation Security Administration) full-time for more than 8 years

    Pros

    Most officers and passengers are a pleasure to work with. Feeling of importance and accomplishment, opportunities to help others daily. Starting pay is high for an entry level position, and full benefit package (including life insurance and retirement) is offered even to part-timers. Offers overnight and Sunday differentials, Holiday pay, and very reasonable earned sick time and personal time (separate.) Lots of inter- and intra-agency mobility opportunities. No "homework" or surprise shifts.

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    Cons

    Schedules are not flexible. Often discipline officers for using earned sick/personal time, sometimes up to 11 months after the fact. Management is rewarded with performance bonuses and promotions for discipline administered on the basis of, "How do we know you're good at managing problems if you don't write anyone up?" Repetitive motion injuries are very common, and higher risk in the bag-rooms. High turn-over. Training sometimes requires travel. Many passengers and some airport employees have little to no respect for officers, and are happy to make their lives miserable. Every pat-down or bag-search could result in sudden death or injury. Increased difficulty relating to anyone who doesn't work in law enforcement, government, or retail.

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    Advice to Management

    Showing appreciation for good work is so important. A good officer and a good supervisor shouldn't have to put in even more work to prove why they are worthy of your appreciation. That's how you lose good people to burn-out. Also, being a woman with a regular and intense period is not a "serious health issue" and should not require FMLA paperwork. If a woman takes 12 days off in a year, and they tend to be about 28 days apart, of course it's a pattern. Patterns do not always indicate a problem. Nor is it any of your business, thank you very much.

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    TSA (Transportation Security Administration)2019-08-30
  8. "Not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tso in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TSA (Transportation Security Administration) full-time for less than a year

    Pros

    Tons and tons of overtime available, some weeks I was getting 30 hours of OT (by choice!) Decent pay. The benefits are decent, most of the people working there are kind. If you pay attention and follow protocol, the days fly by quickly.

    Cons

    The starting times are terrible. Either starting at 3:00am or 11:00am, and you're lucky if you ever have a Saturday to yourself. Mandatory overtime in the busy seasons is killer. Until you're a certified officer, you more than likely won't get any respect from management. The company as a whole feels very disorganized at times. If you can't handle a person screaming in your face because they came to the airport late, then this isn't the job for you.

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    Advice to Management

    Supervisors, leads, be kind to your new employees! The turnover rate is 50% for a reason!!

    TSA (Transportation Security Administration)2019-09-19
  9. "Good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tso in Fayetteville, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TSA (Transportation Security Administration) full-time for more than 3 years

    Pros

    Good pay, good benefits, good work life balance.

    Cons

    Smaller airports can not provide a good place to move up.

    TSA (Transportation Security Administration)2019-08-09
  10. Helpful (1)

    "Bus Rides and walking to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tso in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TSA (Transportation Security Administration) full-time for less than a year

    Pros

    If you can pass their testing you will be hired, especially if you are female

    Cons

    Parking is south of the airport allow an additional 30-45 mins minimum to clock in on time. must ride a bus and wait time can be as long as a half-hour walking from where the bus drops you off to pick up a radio and be in the briefing room to clock in Depending on the team if you receive a briefing before you start work Three different areas must walk to before clocking in: walk from the bus drop off to break room to drop off lunch, then to pick up the radio and then to briefing room (all locations that are a distance from each other to include on different levels of the airport) No continuity told to complete mission one way only to be told not to do it that way by another person Go to FLETC and return to be told immediately to forget what they taught you it can't be done that way Employees are very negative and morale is the lowest I have ever seen I have heard people have been there for years and continually passed over for promotional opportunities foul language is rampant Breakroom takes about 5 to 10 mins off 30 min lunch not only due to walk in crowded areas but because you are stopped a million times by passengers for help you bearly have time to eat anything much less relax for a few mins extremely stressful dealing with employees as well as passengers Have been cussed at yelled at and demeaned by passengers on a daily basis. Every 6 months schedule changes Most work EVERY holiday EVERY weekend Work-life balance is nonexistent If you want to take leave most of the time you have to run around and find someone willing to take your shift or switch with you Breaks are difficult because you cannot get off the floor to the break room and have any time left for a break before you have to head back up to the floor. Lunches are about 10 mins after you take into account the need to use the restroom, walking to breakroom and dodging passengers.

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    Advice to Management

    The negativity is deeply rooted in your team leads as well as your supervisors. Many who have been there long are bitter and not helpful. There is high turnover because management refuses to listen to the employees and are worried about getting passengers through quickly. More important to get 20K passengers through security in 8 hours than it is to create a better atmosphere. The training coaches they have do not want to train and do a horrible job! You are basically learning on your own after the months of so-called training because you are trained only to be told it can't be done the way you are trained. Complete an exit interview and ask people why they are leaving.

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    TSA (Transportation Security Administration)2019-07-30
Found 110 reviews