TSYS Acquiring Solutions Reviews | Glassdoor

TSYS Acquiring Solutions Reviews

Updated October 23, 2017
26 reviews

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3.5
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TSYS Acquiring Solutions President Mark D. Pyke
Mark D. Pyke
14 Ratings

26 Employee Reviews

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  1. "Top Ten Acquirer Processor"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Neutral Outlook

    I worked at TSYS Acquiring Solutions full-time (More than 3 years)

    Pros

    Wonderful intelligent people that care about their responsibilities

    Cons

    New acquisition is causing the inevitable reduction in force at this time

    Advice to Management

    TSYS is always a top ten award winner of most ethical place to work. Hope they continue that streak.


  2. "Times are changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Management in Tempe, AZ
    Former Employee - Relationship Management in Tempe, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TSYS Acquiring Solutions full-time (More than 10 years)

    Pros

    They care about the community.
    There are opportunities for movement in the company.

    Cons

    Management doesn't really care about employees.
    Too much time spent on surveys for "Great place to work" and no real time following up on feedback.
    Salaries are not competitive.
    Yearly goals are ridiculous and pointless.

    Advice to Management

    Have empathy for your employers. You lose excellent talent because you don't care about the actual employee and how they feel, and how they're negatively impacted by what you're doing.

  3. "If you're good, get ready to be abused!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TSYS Acquiring Solutions full-time (More than 3 years)

    Pros

    Its close to the Cardinal's facility so you sometimes see players working out in the park across the street.

    Cons

    If you are talented, they'll task you with all the heavy lifting, while the incompetents sit back and watch with no repercussions. Good luck complaining to management about this as they'll tell you what you want to hear, but do absolutely nothing. Management is also a "Good 'Ol Boy" network where years of service is weighted more than competency.

    Advice to Management

    Stop calling it a "Follow the sun model" If a position comes available in Arizona, they'll quickly try to fill it in India. A fancy way of outsourcing without calling it that!


  4. "Great people, lacking vision and direction from the top"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook

    Pros

    Great for autonomy, freedom to pick and choose pet projects

    Cons

    Direction of the company changes at the whims of management. Not good at maintaining focus; deviates from core strategy very easily.


  5. Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analysis Consultant & Web Product Specialist in Gilbert, AZ
    Former Employee - Senior Business Analysis Consultant & Web Product Specialist in Gilbert, AZ
    Recommends
    Neutral Outlook

    I worked at TSYS Acquiring Solutions full-time (More than a year)

    Pros

    TSYS provides great benefit packages, employee engagement, team building, competitive salaries, great work environment and a great life-work balance.

    Cons

    Recognition of work seemed to go to management rather than the actual employees, there was also a lack of mature processes in place.


  6. "Good Company Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Director in Omaha, NE
    Former Employee - Associate Director in Omaha, NE
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at TSYS Acquiring Solutions full-time (More than 8 years)

    Pros

    Good promotion of work life balance, Employee Engagement Team, and other benefits

    Cons

    Any corporation will have its challenges


  7. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TSYS Acquiring Solutions full-time

    Pros

    great benefits and diverse culture

    Cons

    inexperienced managers that lack relationship skills and managerial skills

  8. "15 years and still going..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Tempe, AZ
    Current Employee - Director in Tempe, AZ
    Recommends
    Positive Outlook

    I have been working at TSYS Acquiring Solutions full-time (More than 10 years)

    Pros

    I started with the company on the call center and worked over 15 years through various positions and into a leadership role. The company does a great job of promoting from within. The people I work with each day are enough reason to get up and go to work without hesitation.

    Cons

    The parent company in Columbus GA is a little too risk adverse and slow to adopt tools and technology

    Advice to Management

    Continue engagement of team members, but take a few risks and watch those people grow


  9. "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at TSYS Acquiring Solutions full-time

    Pros

    Excellent people and teamwork. Positive environment, most jobs relatively low stress.

    Cons

    Little opportunity to advance past a certain point. Company treated as "Cash Cow" - not much innovation or new direction.

    Advice to Management

    Break the employment and platform gridlock by retiring obsolete systems and embracing new technology. Become more nimble, allowing employees to grow.


  10. Helpful (1)

    "Tech support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TSYS Acquiring Solutions full-time

    Pros

    Full time with benefits, typical call center benefits like time off and health insurance. Nice management. Room for growth

    Cons

    Work life balance lacking. Very repeatative position and must wait 1 year to advance. Lack of variety. Pay is low and no increases for taking on additional call types.

    Advice to Management

    Listen to employee suggestions. Allow for advancement earlier if qualified and showing good stats. Give pay raises for taking on additional work. No mandatory overtime


Showing 26 of 26 reviews
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