TSYS Merchant Solutions Reviews | Glassdoor

TSYS Merchant Solutions Reviews

Updated April 5, 2019
84 reviews

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2.8
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Recommend to a friend
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Philip W. Tomlinson
35 Ratings

Employee Reviews

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Pros
  • "The company is pretty employee focused and gives plenty of PDO for work life balance" (in 5 reviews)

  • "Good benefits, convenient location, good people" (in 6 reviews)

Cons
  • "toxic atmosphere, desperation driven management, no direction, no support, worst pay in the industry" (in 3 reviews)

  • "They expect you to make a 100 calls a day" (in 2 reviews)

More Pros and Cons

  1. "EWEWEWE"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    stirng work lif amanagment other

    Cons

    other long nights work load


  2. "Good company, bad management locally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Executive
    Former Employee - Regional Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TSYS Merchant Solutions full-time (More than 3 years)

    Pros

    Great company! Enjoyed working there until local management changed

    Cons

    Slow to get new products to market. Comp plan was always confusing. Sometime wouldn’t get it until February or March for that year!

  3. Helpful (1)

    "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchant Support in Broomfield, CO
    Current Employee - Merchant Support in Broomfield, CO
    Doesn't Recommend

    I have been working at TSYS Merchant Solutions full-time (Less than a year)

    Pros

    Great benefits that start on day 1. Fours weeks paid time off. Beautiful building in nice location

    Cons

    Lots of turnover, which is alarming. High burnout. Negativity from other departments. No warm and fuzzy feeling from management.

    Advice to Management

    Look at ways to decrease turnover. Pay is not great for what MS employees have to deal with, and in a very low unemployment rate.


  4. Helpful (1)

    "TSYS - Merchant Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TSYS Merchant Solutions full-time (More than a year)

    Pros

    TSYS is a widely used and integrated to platform for processing and a Processor that is also an Acquirer.

    Cons

    While I was there TSYS was coming off several years of being perhaps one of the largest Processors / Acquirers supporting both National and Regional Associations - but the sales from those relationships was waning and no real plan to give them a boost or fix issues. My second year TSYS acquired TransFirst and that began the process of TSYS morphing into a watered down version of First Data since so much of the TransFirst leadership team came from FD; recreating the FD strategies at TSYS appeared to be a failed experiment and the ISV / Saas / Maas integrations were expensive and drawn out to complete.

    Advice to Management

    Focus on technology improvements that align directly with customer obsession and the UI / UX in all directions and keep focusing and refining that - you cannot Lease ( to your customer ) your way out of a black hole !


  5. "TSUS Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TSYS Merchant Solutions full-time

    Pros

    Great company to be acquired by. Good policies and compensation.

    Cons

    Very large company so info can flow slowly


  6. "Great atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TSYS Merchant Solutions full-time

    Pros

    Great culture. Good pay. Awesome people.

    Cons

    Product strategy is severely lacking in direction. It's an ongoing issue.


  7. "Swim and Fast everyday make it here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Omaha, NE
    Current Employee - Account Executive in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS Merchant Solutions full-time (Less than a year)

    Pros

    Ability to self source and add new business via associations and softwares.

    Cons

    Tough comp. plan for the leads coming in, really need to sign smart deals and make money when you have an opportunity.

    Advice to Management

    Not an entry level sales job. Find people who have been successful in phone sales.

  8. Helpful (2)

    "Titanic sinking bow first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OUTSIDE SALES in Omaha, NE
    Former Employee - OUTSIDE SALES in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TSYS Merchant Solutions full-time (More than a year)

    Pros

    Benefits are good, and what's left of the office staff tried ot work hard in spite of the constant turnover of employees

    Cons

    Constant turnover, no business strategy other than running around or telephoning excessively, rudderless management, run by Bain capital, compensation lagging and changing frequently.

    Advice to Management

    Figure out how to hang on to employees and concentrate on the whole picture instead of month to month metrics.


  9. Helpful (2)

    "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TSYS Merchant Solutions full-time (More than a year)

    Pros

    offers family flexibility and balance

    Cons

    Unsure of direction of company. Talk about having an open door policy as long as you agree with Sr. Management.

    Advice to Management

    Listen to the people on the street.


  10. Helpful (2)

    "It's a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TSYS Merchant Solutions full-time

    Pros

    Good work life balance, onsite gym

    Cons

    Management was unprofessional, had issues with staff being pregnant