TSYS|Total System Services Customer Service Representative Reviews

Pros

Individual recognition, competitive pay, and fantastic health insurance

Cons

Rigid schedule, hard to cross-train

Pros

they had a consistent schedule, decent benefits, and paid for public transit to work when I worked there

Cons

Pay was okay but not great The clients could be difficult to work with If they ask for a manager, good luck

Pros

WFH, decent pay to answer phones.

Cons

Tsys acts as 3rd party CS for smaller banks. Being smaller banks, they often cannot provide their own systems or websites. TSYS provides them, but the quality of these websites is not very good, plus some of the banks they represent are on the sketchy side. All of this rolls dowhill to you, the CS agent. You will spend most of your days apologizing for either something you are restricted from doing to help the customer, or for a previous mistake made by another CS agent. Also, the training is a joke so if you can't learn on the job and teach yourself this may not be for you.

Pros

Great benefits, PTO , nice steady income

Cons

Not enough schedule flexibility, very high call volume

Pros

No pros, no pros, no pros

Cons

Be careful who you talk to, who you complain to, and who you talk to outside of working hours, some of the male coworkers were pervs and one guy even got caught with sexual harassment.

Pros

The culture is really good at recognizing people's strengths and helping them improve their weaknesses.

Cons

The hours could be inflexible.

Pros

The benefits are great! Health, dental, vision ... Depending on the department or bank you work for, it can be decently easy.

Cons

Very poor work/life balance, revolving door of managers, learning new rules every other day.

Pros

The benefits were amazing, especially for healthcare.

Cons

Extremely heavy call volume, lack of support, worked like a robot.

Pros

Not too many pros other than great co workers

Cons

They micro manage, and not much opportunity to grow within the company

Pros

Ample amount of Leave sick, vacation….

Cons

No paid holidays, hostile cardholders