TSYS|Total System Services Reviews | Glassdoor

TSYS|Total System Services Reviews

Updated June 20, 2017
459 reviews

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Full-time Part-time

3.0
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TSYS|Total System Services CEO Troy Woods
Troy Woods
153 Ratings

459 Employee Reviews

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Pros
  • good work life balance in this one (in 56 reviews)

  • Overall good company with good benefits (in 43 reviews)

Cons
  • Company culture is definitely small town Georgia, good-ole boy environment (in 11 reviews)

  • for agents the work life balance is not the best, many weekends and pay sometimes does not match this (in 8 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Good place to work at, definitely recommended."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time

    Pros

    Shifting to a truly modern service company, embracing latest technologies. Good benefits package and decent salary, and accommodating for striking a good work-life balance.

    Cons

    Lots of procedures to comply with rules and regulations of the industry, sometimes make getting progress done frustrating.


  2. "Not As Bad As I Thought It Would Be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Cypress, CA
    Current Employee - Inside Sales Account Manager in Cypress, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TSYS|Total System Services full-time (Less than a year)

    Pros

    Staff is pretty professional and most everyone is focused and working hard. Management seems to care about your product knowledge and value prop education and not just your metrics. Flexible schedule. Great Benefits!

    Cons

    Low hourly rate. Number of paid holidays could be better especially considering your job is to call on other businesses. I foresee a lot of wasted time on the day after Thanksgiving for example.

    Advice to Management

    No complaints so far...but it's still early.


  3. "OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Audit Senior in Columbus, GA
    Former Employee - Audit Senior in Columbus, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TSYS|Total System Services full-time

    Pros

    Stock, WLB, Campus, depends on what you want.

    Cons

    GOB NW, good for some bad for others


  4. Helpful (1)

    "Software Developer Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Software Development Engineer in Boise, ID
    Current Employee - Lead Software Development Engineer in Boise, ID
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time (More than 10 years)

    Pros

    Good benefits and Work/Life balance.

    Cons

    Their commitment to doing the right thing has slipped over the last year or so. The compensation package hasn't kept up with the market and they haven't paid into profit sharing account even though their earnings have be incredible.

    Advice to Management

    Don't use your employees up and discard them.


  5. "It's a job!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Programmer Analyst in Columbus, GA
    Former Employee - Senior Programmer Analyst in Columbus, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TSYS|Total System Services full-time (More than 3 years)

    Pros

    If you are a millennial and want and need the constant barrage of 'rah, rah, rah TSYS is great' and the worst idea ever, Team Appreciation Week

    Cons

    401k match at 4% is ridiculously low compared to the IT industry as a whole. TSYS is an 'old boys club' where it is not what you know, but WHO you know. The healthcare benefits are adequate to keep from paying the ACA penalty, but just barely. The extremely high cost of the healthcare plans and the stupid high deductibles are disadvantages.

    Advice to Management

    Do away with the silly Team Appreciation Week and make your compensation scale comparable to the IT industry as a whole. Match 6 to 7% in 401k, like most IT shops. Reduce healthcare costs and deductibles. Those measures may decrease your constantly watched bottom line and decrease the profits coveted, and so highly touted, by management.


  6. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Kennesaw, GA
    Current Employee - Project Manager in Kennesaw, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time (More than 10 years)

    Pros

    Good work life balance. I enjoy my work and the people. Client focused. Stock has done well. Good location. Company looking to grow.

    Cons

    Company is in a growth mode. Working to leverage current and new technology to plan for the future. People are having to adjust to changes.


  7. Helpful (1)

    "Senior Software Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Developer in Alpharetta, GA
    Former Employee - Senior Software Developer in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TSYS|Total System Services full-time (More than a year)

    Pros

    - Friendly coworkers of all skill levels who are always open to collaboration
    - Management took a sincere interest in what projects I wanted to work on and skills I wanted to develop
    - Lots of interesting new projects right now that use React and React Native, great time to get in
    - Breaks up work cycle with events for watching conferences about modern technologies for the sake of learning, team appreciation events just for having fun

    Cons

    - persistent issues with network security settings blocking necessary API calls and tools, lost a lot of productivity to it (but they're working on it)
    - Intermittent compliance training mandated by corporate is pretty boring


  8. Helpful (1)

    "Inside telesales."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Centennial, CO
    Current Employee - Inside Sales Representative in Centennial, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TSYS|Total System Services full-time (More than 3 years)

    Pros

    Benefits are great. Mgt does try- but is limited on what they can do. Our current biz model and compensation plan did not account for some of the changes in the industry (such as EMV). We are behind the curve.

    Cons

    The name of the game is to make money. Not just for you - but also the company. The entire sales team has struggled to make their numbers this year. This is a function of the leads we are required to call (they are already worked over) and a big drop in inbound leads. New reps really struggle.

    Advice to Management

    Place more resources into product development. We are behind the curve.


  9. Helpful (1)

    "Pretty nice place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in McDonough, GA
    Current Employee - Customer Service Representative in McDonough, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time (Less than a year)

    Pros

    Friendly coworkers and good benefits. The bosses are sweet as can be and very helpfelf.

    Cons

    You don't get paid enough to handle the morons that call in. Supervisors don't know the products and aren't very helpful. There is hardly any chance to advance in this company.

    Advice to Management

    Learn about the product and the systems.


  10. "TSYS Golden"

    Star Star Star Star Star
    Current Employee - Associate Director in Columbus, GA
    Current Employee - Associate Director in Columbus, GA

    I have been working at TSYS|Total System Services full-time (More than 5 years)

    Pros

    Good People throughout the company.

    Cons

    Closing the Golden Colorado office


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