TSYS|Total System Services Reviews | Glassdoor

TSYS|Total System Services Reviews

Updated April 20, 2017
429 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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TSYS|Total System Services CEO Troy Woods
Troy Woods
140 Ratings

429 Employee Reviews

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Pros
  • Good benefits package and decent salary, and accommodating for striking a good work-life balance (in 50 reviews)

  • There are some really good benefits too like restaurant and gym discounts (in 39 reviews)

Cons
  • They don't even try to hide their "Good ole Boy" attitude (in 11 reviews)

  • Company culture is definitely small town Georgia, good-ole boy environment (in 11 reviews)

More Pros and Cons

  1. Featured Review

    "Good place to work at, definitely recommended."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time

    Pros

    Shifting to a truly modern service company, embracing latest technologies. Good benefits package and decent salary, and accommodating for striking a good work-life balance.

    Cons

    Lots of procedures to comply with rules and regulations of the industry, sometimes make getting progress done frustrating.


  2. "Credit Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Analyst in Broomfield, CO
    Current Employee - Credit Analyst in Broomfield, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TSYS|Total System Services (More than 3 years)

    Pros

    Flexible work environment, Relaxed culture.

    Cons

    Pay is lower than similar roles in the Denver area

    Advice to Management

    N/A


  3. Helpful (2)

    "Great team, but mgmt didn't get it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, GA
    Former Employee - Anonymous Employee in Columbus, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at TSYS|Total System Services full-time (More than a year)

    Pros

    Small family feel in a large company. Folks are really nice and worked hard.

    Cons

    Not technically innovative, wants to be, but doesn't have the right leadership with experience to go in that direction. No real upward mobility either as people don't leave the company due to few employer options in the area resulting in depressed pay.

    Advice to Management

    Get some new blood on the management level or you guys will be left out as the industry gets disrupted.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "Senior Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Columbus, GA
    Current Employee - Senior Director in Columbus, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at TSYS|Total System Services (More than 10 years)

    Pros

    Overall ability to take time off as needed is good

    Cons

    Very, very corporate environment. Bottom-line and cost-cutting top of mind at all times. Top down management environment.


  6. Helpful (2)

    "Risk Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Unemploymed in Phenix City, AL
    Former Employee - Unemploymed in Phenix City, AL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at TSYS|Total System Services full-time (Less than a year)

    Pros

    Great benefits and 401k package

    Cons

    Mean management little growth out of call center

    Advice to Management

    Look to your call center to hire within you have great talent there


  7. Helpful (1)

    "Merchant services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales in Aurora, CO
    Current Employee - Inbound Sales in Aurora, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TSYS|Total System Services full-time (More than a year)

    Pros

    Partnered with a lot of banks, so once they put you through the ringer for six months, you get good leads and sign a lot of deals.

    Cons

    For 6 months you're calling 3rd or 4th voice leads, and the customers have already had this conversation with the person sitting next to you a few times this year.

    Advice to Management

    Focus more on ensuring your new hires understand the industry and products rather than demanding 100 calls per day, when they aren't even sure what they're trying to sell.


  8. Helpful (4)

    "Leave while you can"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Golden, CO
    Former Employee - Software Developer in Golden, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TSYS|Total System Services full-time (More than 5 years)

    Pros

    resume padding... Really its a big company and looks good on a resume. Until word gets out at least...

    Cons

    Everything. The company has entered a death spiral. It is best to leave as its easier to find a job while you still have one.

    Management started an indiscriminate culling to seek even higher profits, removing the jobs of those that helped build this company, in many cases exemplary employees with contributions in the millions.

    The corporate culture has been killed. Morale is down. Noone matters. With these kind of ratings no employee with a choice will pick tsys. Tsys has ended the age of record profits. The chiefs killed it. Not a competitor. Thanks patti!

    PS I wonder if TSYS owns ethisphere...

    Advice to Management

    Its game over.


  9. Helpful (3)

    "Profitable company, high turnover"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alpharetta, GA
    Current Employee - Anonymous Employee in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TSYS|Total System Services full-time (More than a year)

    Pros

    TSYS is a leader in the industry. It's very profitable and competitive. It is also dedicated to growing and gaining more market share.

    Cons

    There are talented employees across the board at TSYS, but management in many departments is running good employees off.

    The culture at the Alpharetta office doesn't match the cohesiveness that has benefited the Columbus headquarters.

    Advice to Management

    Please listen to the concerns of your employees and take action.

    Look for trends in ongoing turnover in your staff. How many people have to leave before TSYS investigates why this continues to happen and fixes the problems?

    Great employees continue to leave because basic issues have not been addressed. Surveys are given yearly, but no real action is taken.

    Keep in mind that people leave managers, not companies. Managers should be held accountable for their behavior toward staff and their management skills, or lack there of.

    There are a lot of great people at TSYS. It would be a shame for the company to continue to fall short because the needs of its employees are overlooked.


  10. Helpful (3)

    "Don't do it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in McDonough, GA
    Current Employee - Csr1 in McDonough, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TSYS|Total System Services full-time (More than a year)

    Pros

    Benifits, that's about it really.

    Cons

    Everything they don't care about anything but numbers

    Advice to Management

    Actually care about your customer service representatives


  11. Helpful (2)

    "Lukewarm at best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative I in McDonough, GA
    Current Employee - Customer Service Representative I in McDonough, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at TSYS|Total System Services full-time (Less than a year)

    Pros

    Nice cafeteria, worker appreciation events all the time, very hard to get fired in the short term, training is easy and paid, you could luck out and not have to work very much.

    Cons

    Unfair labor distribution where some people must work very hard and others not, no sense that pay equals skill or efforts, mandatory overtime, difficult to keep your job in the long term, adherence system

    Advice to Management

    Payment reps and full CSRs should not have the same pay.


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