TSYS|Total System Services Reviews | Glassdoor

TSYS|Total System Services Reviews

Updated October 11, 2018
676 reviews

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3.2
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TSYS|Total System Services CEO Troy Woods
Troy Woods
257 Ratings

676 Employee Reviews

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Pros
Cons
  • "Work life balance gets disturbed sometimes" (in 18 reviews)

  • "Too much scrum, Some Senior Management lacks technical depth" (in 13 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Overall a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Support Specialist in Atlanta, GA
    Current Employee - Senior Technical Support Specialist in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time (More than 3 years)

    Pros

    A wonderful company to work for. There is a lot of room for growth and the team you work with is amazing. The benefits offered are great. Overall a great company to work for.

    Cons

    The company is heavily based in Columbus Ga. The only real growth opportunities are in Columbus Ga.


  2. "Good Company, Great People"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TSYS|Total System Services full-time

    Pros

    Family environment, always changing so good for those that need a challenge, benefits

    Cons

    Corporate rollouts are not planned for carefully to ensure success of merchants, partners, or agents

  3. "Pretty good company"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TSYS|Total System Services full-time

    Pros

    Benefits are pretty good but a little pricey and pay is decent it's more than minimum wage but it could always be higher for the level of quality expected to keep information confidential and because of what the job consists of dealing with day in and day out

    Cons

    Schedule: should just have 1st, 2nd, and 3rd shift instead of keeping employees on a seems like permanent overtime or 10 he schedule


  4. "Great enviroment"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TSYS|Total System Services full-time

    Pros

    Good people, responsive management

    Cons

    Would like to get paid more


  5. "Great Benefits but Lacking Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Programmer Analyst in Columbus, GA
    Current Employee - Senior Programmer Analyst in Columbus, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time (More than 8 years)

    Pros

    This company offers great benefits

    Cons

    Management has no clue as to what is happening with the work of their employees. They mainly handle HR side, but know nothing about the work


  6. "Was Okay at First"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TSYS|Total System Services full-time

    Pros

    Lots of free food through out the month during the busy times

    Cons

    Started creating a lot of rules for the worse.
    Would pick and choose who to inforce the dress code on.
    Forced people in to postions they are not ready for/do not want to do.


  7. "Great opportunity for hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TSYS|Total System Services full-time

    Pros

    You can request a schedule can change based off seniority every 3-4 months. Opportunity for extra hours frequently.

    Cons

    Needs better management and sometimes require employees to do mandatory overtime

  8. Helpful (1)

    "Good culture, struggles with methodologies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TSYS|Total System Services full-time (More than a year)

    Pros

    - Customer-centric practices consistently seek to improve value and interactions with cardholders
    - Frequent outreach programs encourage employees to give back to our community
    - Projects remain relevant and interesting work for developers

    Cons

    - Below-average pay and unreliable bonus structure
    - Culturally-toxic employees are not corrected or removed, if they are perceived to have a high skillset
    - Poor implementation of Agile and Scrum, only applied to a portion of the company

    Advice to Management

    Fully roll out Agile and Scrum to the entire company. Having only Software Development doing it nullifies any potential benefits of the methodology, as the rest of the company is out of step and many delays and inefficiencies are encountered.


  9. "Great company with opportunities for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbus, GA
    Current Employee - Anonymous Employee in Columbus, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time (More than 3 years)

    Pros

    Great benefits, great opportunities to move up the career ladder

    Cons

    Low on leadership diversity. Some leaders have so much tenure that they're resistant to change or new ideas.


  10. "It all went down hill about 5 years ago."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at TSYS|Total System Services full-time (More than 5 years)

    Pros

    Easy online interview process.
    Simple interview process with easy questions to pass.
    Drug test is mouth swab.
    Once hired, I've only heard of 1 person getting fired.

    Cons

    Low pay.
    Many managers with their heads in the sand.
    Indian culture has proliferated, American holidays take back seat to Indian holidays.

    Advice to Management

    Hire American, Buy American


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