TSYS|Total System Services Reviews | Glassdoor

TSYS|Total System Services Reviews

Updated May 26, 2017
450 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Approve of CEO
TSYS|Total System Services CEO Troy Woods
Troy Woods
150 Ratings

450 Employee Reviews

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Pros
  • good work life balance in this one (in 56 reviews)

  • Overall good company with good benefits (in 43 reviews)

Cons
  • They don't even try to hide their "Good ole Boy" attitude (in 11 reviews)

  • for agents the work life balance is not the best, many weekends and pay sometimes does not match this (in 8 reviews)

More Pros and Cons

  1. Featured Review

    "Good place to work at, definitely recommended."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time

    Pros

    Shifting to a truly modern service company, embracing latest technologies. Good benefits package and decent salary, and accommodating for striking a good work-life balance.

    Cons

    Lots of procedures to comply with rules and regulations of the industry, sometimes make getting progress done frustrating.


  2. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Kennesaw, GA
    Current Employee - Project Manager in Kennesaw, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time (More than 10 years)

    Pros

    Good work life balance. I enjoy my work and the people. Client focused. Stock has done well. Good location. Company looking to grow.

    Cons

    Company is in a growth mode. Working to leverage current and new technology to plan for the future. People are having to adjust to changes.


  3. Helpful (1)

    "Senior Software Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Developer in Alpharetta, GA
    Former Employee - Senior Software Developer in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TSYS|Total System Services full-time (More than a year)

    Pros

    - Friendly coworkers of all skill levels who are always open to collaboration
    - Management took a sincere interest in what projects I wanted to work on and skills I wanted to develop
    - Lots of interesting new projects right now that use React and React Native, great time to get in
    - Breaks up work cycle with events for watching conferences about modern technologies for the sake of learning, team appreciation events just for having fun

    Cons

    - persistent issues with network security settings blocking necessary API calls and tools, lost a lot of productivity to it (but they're working on it)
    - Intermittent compliance training mandated by corporate is pretty boring


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  5. "Software Developer Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Software Development Engineer in Boise, ID
    Current Employee - Lead Software Development Engineer in Boise, ID
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time (More than 10 years)

    Pros

    Good benefits and Work/Life balance.

    Cons

    Their commitment to doing the right thing has slipped over the last year or so. The compensation package hasn't kept up with the market and they haven't paid into profit sharing account even though their earnings have be incredible.

    Advice to Management

    Don't use your employees up and discard them.


  6. "Inside telesales."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Centennial, CO
    Current Employee - Inside Sales Representative in Centennial, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TSYS|Total System Services full-time (More than 3 years)

    Pros

    Benefits are great. Mgt does try- but is limited on what they can do. Our current biz model and compensation plan did not account for some of the changes in the industry (such as EMV). We are behind the curve.

    Cons

    The name of the game is to make money. Not just for you - but also the company. The entire sales team has struggled to make their numbers this year. This is a function of the leads we are required to call (they are already worked over) and a big drop in inbound leads. New reps really struggle.

    Advice to Management

    Place more resources into product development. We are behind the curve.


  7. "TSYS Golden"

    Star Star Star Star Star
    Current Employee - Associate Director in Columbus, GA
    Current Employee - Associate Director in Columbus, GA

    I have been working at TSYS|Total System Services full-time (More than 5 years)

    Pros

    Good People throughout the company.

    Cons

    Closing the Golden Colorado office


  8. Helpful (1)

    "Pretty nice place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in McDonough, GA
    Current Employee - Customer Service Representative in McDonough, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time (Less than a year)

    Pros

    Friendly coworkers and good benefits. The bosses are sweet as can be and very helpfelf.

    Cons

    You don't get paid enough to handle the morons that call in. Supervisors don't know the products and aren't very helpful. There is hardly any chance to advance in this company.

    Advice to Management

    Learn about the product and the systems.


  9. "Worst Experience Ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Writer in Tempe, AZ
    Former Employee - Technical Writer in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TSYS|Total System Services full-time (More than a year)

    Pros

    Benefits, cafe, work/life balance. This company really has no PROS, It was a bad experience all around.

    Cons

    Low salaries, people in jobs they are not qualified to do. Management does not listen.

    Advice to Management

    Don't put people in jobs they are not qualified to do. If you hire an expert, listen to what they have to say. To much emphasis on "teams"--concentrate on quality first.


  10. Helpful (1)

    "Associate Director, Application Systems"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Director in Columbus, GA
    Former Employee - Associate Director in Columbus, GA
    Approves of CEO

    I worked at TSYS|Total System Services full-time (More than 10 years)

    Pros

    good people, great products, good middle mgmt

    Cons

    Complete change in atmosphere at the company in last two years.


  11. "Sales representative Omaha"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Partner Sales in Omaha, NE
    Former Employee - Partner Sales in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at TSYS|Total System Services full-time (More than 5 years)

    Pros

    Plenty of seating available good office downtown and you get to pay for parking at a lot fairly close to offices.

    Cons

    Management is not knowledgeable promise a lot not able to deliver much. Most decisions made in New York management there straight out of Sopranos, sales reps quitting weekly.

    Advice to Management

    Clear communications stop playing with the commissions and having sales reps foot the marketing expenses and customer refunds as they have taken a 50 percent pay cut.


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