TSYS|Total System Services Reviews | Glassdoor

TSYS|Total System Services Reviews

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Found 712 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
54%
Recommend to a Friend
78%
Approve of CEO
TSYS|Total System Services CEO Troy Woods
Troy Woods
272 Ratings
Pros
Cons
More Pros and Cons
  1. Featured Review
    Helpful (20)

    "Overall a great company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Technical Support Specialist in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time for more than 4 years

    Pros

    A wonderful company to work for. There is a lot of room for growth and the team you work with is amazing. The benefits offered are great. Overall a great company to work for.

    Cons

    The company is heavily based in Columbus Ga. The only real growth opportunities are in Columbus Ga.

  2. "Great Company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time for more than 20 years

    Pros

    Excellent employee engagement, culture, benefits. Promotes from within. Executive leadership extremely friendly and engaging.

    Cons

    Moving up through the ranks can be difficult due to low employee turnover. Compensation isn't very competitive.

  3. Helpful (1)

    "Epitome of Bureaucracy, Non-Competitive Pay, Stingy Stock Options"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Lehi, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TSYS|Total System Services full-time for more than 6 years

    Pros

    Secure, some good people, recognition

    Cons

    Poor compensation, stingy with stock options, mediocre benefits, should not receive the Ethos ethical award

    Advice to Management

    Hire competent people. Since your strategy in M&A and organic, take the time to review people on the inbound. TransFirst acquisition was a disaster with so many incompetent people being put in to position of authority that added so much bureaucracy, so many layers, so many approvals that work did not get done. Marketing is a disaster. Public Relations is a a disaster.

  4. "This company is awful"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TSYS|Total System Services full-time for more than 2 years

    Pros

    They waste tons of money on all of these different holiday events instead of paying their employees more

    Cons

    80 percent of the sales department gets written up for breathing wrong. The training is awful, and certain sales reps get handed clients from warm leads and help on deals while others get no help and no clients handed to them. Managers are rude and disrespectful to many of the sales reps

    Advice to Management

    Stop spending money on all of these events and raise the wages of your employees from barely above the poverty line

  5. "Great Place to Work"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at TSYS|Total System Services full-time for more than 4 years

    Pros

    Fun environment, straight forward work, great management and prompts within

    Cons

    Pay wasnt the best when closing on sales.

  6. Helpful (2)

    "Risk Analyst"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Risk Analyst in Broomfield, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TSYS|Total System Services full-time for more than 2 years

    Pros

    Paid Sick Days, good benefits for health and dental.

    Cons

    Micro Managed, low paid salary for very stressful work. Feels like a sweat shop where you get screamed at by merchants on the phone all day.

    Advice to Management

    This should be an hourly position for the level of stress this position deals with, Or the salary pay needs to be higher per year. This is one reason you lose so many analysts. Also, having a management staff who micromanages your every move is not a healthy work environment.

  7. "Paralegal"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends

    I worked at TSYS|Total System Services

    Pros

    Great company. Good people.

    Cons

    Company was acquired and a lot of people left

  8. Helpful (1)

    "Csr1"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TSYS|Total System Services full-time

    Pros

    Pay people there it’s a sit down job

    Cons

    Everything else they are terrible

    Advice to Management

    Quite

  9. "Good culture, poor benefits and outdated technology"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Manager in Lehi, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TSYS|Total System Services full-time for more than a year

    Pros

    Culture, work-life balance, competitive salary,

    Cons

    expensive medical benefits, poor tuition program, no parental leave, lack of passion to be the best, is ok with mediocrity, technology is behind, company is hyper-secure which significantly impacts the ability to do our jobs.

    Advice to Management

    Provide company HSA contribution, if you pass your classes reimburse them in full, pay for some of the dental coverage, reduce employee cost for benefits, consider annual bonuses for more employees, improve technology so work is easier to do, not more difficult.

  10. "Director"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time for more than 20 years

    Pros

    Financial strength of the company and the culture

    Cons

    None other than normal demands of a growing successful company

    Advice to Management

    Continue to focus on talent and the number one driver to future success

Found 712 reviews