TSYS|Total System Services Reviews | Glassdoor

TSYS|Total System Services Reviews

Updated January 14, 2019
706 reviews

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3.2
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TSYS|Total System Services CEO Troy Woods
Troy Woods
266 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance gets disturbed sometimes" (in 19 reviews)

  • "Too much scrum, Some Senior Management lacks technical depth" (in 14 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (11)

    "Overall a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Support Specialist in Atlanta, GA
    Current Employee - Senior Technical Support Specialist in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time (More than 3 years)

    Pros

    A wonderful company to work for. There is a lot of room for growth and the team you work with is amazing. The benefits offered are great. Overall a great company to work for.

    Cons

    The company is heavily based in Columbus Ga. The only real growth opportunities are in Columbus Ga.


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Austin, TX
    Current Employee - Senior Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time (More than 10 years)

    Pros

    Excellent employee engagement, culture, benefits. Promotes from within. Executive leadership extremely friendly and engaging.

    Cons

    Moving up through the ranks can be difficult due to low employee turnover. Compensation isn't very competitive.

  3. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TSYS|Total System Services full-time (More than 3 years)

    Pros

    Fun environment, straight forward work, great management and prompts within

    Cons

    Pay wasnt the best when closing on sales.


  4. Helpful (2)

    "Risk Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Risk Analyst in Broomfield, CO
    Former Employee - Risk Analyst in Broomfield, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TSYS|Total System Services full-time (More than a year)

    Pros

    Paid Sick Days, good benefits for health and dental.

    Cons

    Micro Managed, low paid salary for very stressful work. Feels like a sweat shop where you get screamed at by merchants on the phone all day.

    Advice to Management

    This should be an hourly position for the level of stress this position deals with, Or the salary pay needs to be higher per year. This is one reason you lose so many analysts. Also, having a management staff who micromanages your every move is not a healthy work environment.


  5. "Paralegal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Great company. Good people.

    Cons

    Company was acquired and a lot of people left


  6. "Csr1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TSYS|Total System Services full-time

    Pros

    Pay people there it’s a sit down job

    Cons

    Everything else they are terrible

    Advice to Management

    Quite


  7. "Good culture, poor benefits and outdated technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Lehi, UT
    Current Employee - Operations Manager in Lehi, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at TSYS|Total System Services full-time (Less than a year)

    Pros

    Culture, work-life balance, competitive salary,

    Cons

    expensive medical benefits, poor tuition program, no parental leave, lack of passion to be the best, is ok with mediocrity, technology is behind, company is hyper-secure which significantly impacts the ability to do our jobs.

    Advice to Management

    Provide company HSA contribution, if you pass your classes reimburse them in full, pay for some of the dental coverage, reduce employee cost for benefits, consider annual bonuses for more employees, improve technology so work is easier to do, not more difficult.

  8. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time (More than 10 years)

    Pros

    Financial strength of the company and the culture

    Cons

    None other than normal demands of a growing successful company

    Advice to Management

    Continue to focus on talent and the number one driver to future success


  9. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at TSYS|Total System Services full-time

    Pros

    The pros of this job is the managers does not micromanage and they coach you every week on your performance.

    Cons

    The cons is that this a very entry level job and not something I would consider as an career based job. The pay is very low and you do not have holidays off.

    Advice to Management

    Create incentive for top performance or people will continue to quick every two weeks


  10. Helpful (2)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at TSYS|Total System Services full-time

    Pros

    There’s decent work life balance

    Cons

    Unqualified middle management makes working efficiently a challenge