TSYS|Total System Services Reviews | Glassdoor

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TSYS|Total System Services Reviews

Updated January 15, 2018
549 reviews

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3.1
StarStarStarStarStar
Rating TrendsRating Trends
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Approve of CEO
TSYS|Total System Services CEO Troy Woods
Troy Woods
199 Ratings

549 Employee Reviews

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Pros
Cons
  • They don't even try to hide their "Good ole Boy" attitude (in 11 reviews)

  • Work life balance is very challenging in senior leadership positions (in 11 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (11)

    "Good place to work at, definitely recommended."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time

    Pros

    Shifting to a truly modern service company, embracing latest technologies. Good benefits package and decent salary, and accommodating for striking a good work-life balance.

    Cons

    Lots of procedures to comply with rules and regulations of the industry, sometimes make getting progress done frustrating.


  2. "AE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Commission structure for up front is good

    Cons

    Access to information. It's hard to get info on integrations

    Advice to Management

    Why is everything so segmented?

  3. "Fraud Analyst"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TSYS|Total System Services full-time

    Pros

    great job different scenarios daily

    Cons

    better work hours and treat your employees like you care


  4. "Ok not a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Analyst in Austin, TX
    Current Employee - Fraud Analyst in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time (More than 5 years)

    Pros

    Great pay great teams fun activities

    Cons

    High turn over rate. Not enough coverage per team


  5. "Associate Director Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director in Columbus, GA
    Current Employee - Associate Director in Columbus, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time (More than 5 years)

    Pros

    Great environment, opportunity for personal growth.

    Cons

    Currently many changes in IT to include having to reapply for leadership roles.


  6. "Regional Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Account Executive in New York, NY
    Current Employee - Regional Account Executive in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time (Less than a year)

    Pros

    Friendly and fair benefits similar to most comparable sized companies

    Cons

    Not up to date on technology offerings in market thus falls behind the eightball for what's in demand in payments industry

    Advice to Management

    Keep up with newest technological advances to make TSYS more exciting and you will gain market share speedily


  7. Helpful (1)

    "Good company to work for. It’s pretty much a call center but they treat there employees well."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchant Trainer in Broomfield, CO
    Current Employee - Merchant Trainer in Broomfield, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TSYS|Total System Services full-time (Less than a year)

    Pros

    Great benefits. Great environment. Never feel super overwhelmed. Company likes to provide free food. Starting pay is good, great for people who don’t have a degree to get a job in the call center.

    Cons

    Can’t get a lot of time off because only a certain amount of people can be off at once. Always busy.

  8. "It’s all about who you work under. If they value you expertise then it is a great work environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Consultant in Columbus, GA
    Current Employee - Senior Technical Consultant in Columbus, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time (More than 10 years)

    Pros

    Opportunity for new hires. When you get there start blazing trails and getting recognition. It’s easy to move up fast.

    Cons

    Still there is a lot of management that should not be in their positions. You have to learn to move around that.


  9. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Analyst in Columbus, GA
    Former Employee - Client Service Analyst in Columbus, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TSYS|Total System Services (More than 10 years)

    Pros

    The benefits are great and the pay is great

    Cons

    Stressful work, some positions require that you are on call and available as needed.


  10. "Customer Service Rep I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Columbus, GA
    Former Employee - Customer Service Representative in Columbus, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TSYS|Total System Services full-time (More than a year)

    Pros

    Fun work environment. Management was great. The job can be very challenging but in a way that will help you to grow as a customer service professional.

    Cons

    It is difficult to advance within the company.


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