TSYS|Total System Services Reviews | Glassdoor

TSYS|Total System Services Reviews

Updated July 16, 2018
621 reviews

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3.1
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TSYS|Total System Services CEO Troy Woods
Troy Woods
237 Ratings

621 Employee Reviews

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Pros
Cons
  • "It will be ok NO work life balance" (in 18 reviews)

  • "Fraud Department "Occurences", policy is just written not used, does not care about family members of the team, no work life balance" (in 9 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Overall a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Support Specialist in Atlanta, GA
    Current Employee - Senior Technical Support Specialist in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time (More than 3 years)

    Pros

    A wonderful company to work for. There is a lot of room for growth and the team you work with is amazing. The benefits offered are great. Overall a great company to work for.

    Cons

    The company is heavily based in Columbus Ga. The only real growth opportunities are in Columbus Ga.


  2. Helpful (1)

    "Devops engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TSYS|Total System Services full-time

    Pros

    good staff and friendly nature

    Cons

    no yet decided and let you know later

  3. "Corporate Culture Shift?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Consultant in Columbus, GA
    Former Employee - IT Consultant in Columbus, GA

    I worked at TSYS|Total System Services full-time (More than 10 years)

    Pros

    For the most part, those you work with are really good resources. TSYS does a good job of finding great people - focused on the work at hand and client satisfaction.

    Cons

    In the 90's and early 2000's, it seemed management placed equal value on employees and clients. You can't have one without the other. TSYS gained market share over it's Goliath competitor by offering an equivalent, and eventually better, product with quicker turnaround and much better customer focus.

    As the times, economy and management changed it seems TSYS began to view employees as somewhat of a commodity versus integral members of the Team. Restructuring sometimes created opportunities. But also contributed to layoffs, when some of those decisions were reversed. Subsequent shifting of roles and positions lowered subject matter expertise of the affected areas, making it more difficult for everyone to succeed.

    Advice to Management

    Attain the best balance between retaining subject matter expertise, maintaining client satisfaction and delivering shareholder value. Keep the employees satisfied and high-performing. This will assist with client satisfaction and retention.


  4. "Good company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TSYS|Total System Services full-time

    Pros

    Great vacation time and benefits

    Cons

    Long hours, short breaks and understaffed


  5. "Solid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time (More than 5 years)

    Pros

    -culture of caring about people
    -growth shows a great future

    Cons

    -strapped resources for dev work


  6. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TSYS|Total System Services full-time

    Pros

    Everything, no complaints on my part.

    Cons

    Nothing. I like TSYS as a company.


  7. "Ad tech dev"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TSYS|Total System Services full-time (More than 10 years)

    Pros

    Passes time. Close to lunch options.

    Cons

    Politics. Politics and more politics. In my 10+ years there, I got run over or thrown under the bus at least that many times.

    Advice to Management

    Take a few real minutes to listen to your people. Reduce the number of managers. Stop promoting people just to make your teams look powerful.

  8. "National Account Manager"

    StarStarStarStarStar
    Former Employee - National Account Manager in Aurora, CO
    Former Employee - National Account Manager in Aurora, CO

    I worked at TSYS|Total System Services full-time (More than 8 years)

    Pros

    Sorry, nothing positive to say at this time.

    Cons

    Management does not support employee growth; layoffs often.


  9. "Software Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbus, GA
    Current Employee - Anonymous Employee in Columbus, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TSYS|Total System Services full-time (More than a year)

    Pros

    Very great people to work with, great benefits, and lots of opportunities for self-training and learning.

    Cons

    The pace can be a bit challenging if you are not willing to learn new technologies and skills and quickly implement them. The workload can be difficult sometimes.

    Advice to Management

    Stop shifting and reorganizing too much and listen to your employees more often.


  10. "Broomfield Review - Crazy Politics and Severely Low Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Broomfield, CO
    Former Employee - Anonymous Employee in Broomfield, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TSYS|Total System Services full-time (More than 3 years)

    Pros

    Ability to work from home, decent vacation package, fun people to work with, great office location.

    Cons

    No growth opportunities, the politics were insane, they are unbelievably tight with money, processes for literally everything were a mess, very underpaid, unhappy workforce and the big brother aspect was incredibly annoying and hindered my work. I had a great manager, but even he was powerless in making it easier to actually do my job.

    Advice to Management

    Ha! Like they would even listen!


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