TSYS|Total System Services Reviews | Glassdoor

TSYS|Total System Services Reviews

Updated June 26, 2017
462 reviews

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Full-time Part-time

3.0
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TSYS|Total System Services CEO Troy Woods
Troy Woods
153 Ratings

462 Employee Reviews

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Pros
  • good work life balance in this one (in 57 reviews)

  • Overall good company with good benefits (in 43 reviews)

Cons
  • Company culture is definitely small town Georgia, good-ole boy environment (in 11 reviews)

  • for agents the work life balance is not the best, many weekends and pay sometimes does not match this (in 8 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Good place to work at, definitely recommended."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time

    Pros

    Shifting to a truly modern service company, embracing latest technologies. Good benefits package and decent salary, and accommodating for striking a good work-life balance.

    Cons

    Lots of procedures to comply with rules and regulations of the industry, sometimes make getting progress done frustrating.


  2. "Fraud Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Analyst in McDonough, GA
    Former Employee - Fraud Analyst in McDonough, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TSYS|Total System Services full-time

    Pros

    Benefits. Team oriented events.

    Cons

    Fraud Department "Occurences", policy is just written not used, does not care about family members of the team, no work life balance. From the outside it seems great . Inside it's messy . You will be overworked. Pay is below average for title.

    Advice to Management

    Stick to one policy or one thing! Realize things happen. You cant expect things not to happen. Become more family oriented.

  3. "Call center to Quality Control"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at TSYS|Total System Services full-time

    Pros

    The benefits really helped with getting started in life. They provide a good work life balance.

    Cons

    Call center work is tough but once you transition to other departments the work becomes more fulfilling.

    Advice to Management

    Train and manage quality employees more.


  4. "In the end, waste of time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Analyst II in Leighton Buzzard, England (UK)
    Former Employee - Fraud Analyst II in Leighton Buzzard, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TSYS|Total System Services full-time (More than 5 years)

    Pros

    The people are great. Mostly.
    MK office is in a pretty setting
    Flexible working
    If you don't need a decent wage it's great

    Cons

    Management haven't got a clue
    You're expected to do the work of 4 people on your own
    Expectations are highly unrealistic
    No support or real progression

    Advice to Management

    Come back to the real world with expectations of your staff and set expectations to your clients. Treat staff better. Make more internal audits to iron out the creases.


  5. "Entry-level job, good benefits."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR-1 in Sudbury, ON (Canada)
    Former Employee - CSR-1 in Sudbury, ON (Canada)
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at TSYS|Total System Services full-time (More than a year)

    Pros

    The time off was quite generous. The company provides two weeks of paid holidays, two weeks of paid float days (because they do not pay extra on holidays), and two weeks of paid sick days. The coworkers, generally, were very nice. The associate managers were supportive. Periodically, there is holidays, events, or team appreciation days. The company arranges activities, goodie bags, and meals.

    The position itself taught me to have a bigger backbone. You are provided some tools and tips for retention, allowing you to broaden your skills in sales. Generally, the work was quite easy, so long as you are good with computers. This was a good entry level position.

    As long as you can keep good scores on your calls and your attendance is solid, you will likely get the shift you are bidding for. Those who are slow, have poor calls, and poor attendance, get stuck with the shifts that no one else picked. If you have kids, you may want to pick a different job.

    Cons

    Although you are provided with two weeks of sick days per year, you're also 'coached' after the third, fifth, and seventh day missed, with each meeting getting progressively worse.

    The stress can be a lot. It is a call center, and the company doesn't allow you to disconnect calls with customers unless they swear at you a total of three times. This was unpleasant at times.

    The training materials do not correlate with what is in the manuals or with what the supervisors tell you. The organization and communication through out the company should be re-evaluated.

    The politics don't allow for you to move very easily up the chain. There are people who have been there for 4+ years and are still in the same position, even though they are certainly qualified for a bigger role.

    Advice to Management

    Stay supportive of your employees. Communicate more with your colleagues to ensure that the whole floor is on the same page with regards to company practices.


  6. "Not As Bad As I Thought It Would Be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Cypress, CA
    Current Employee - Inside Sales Account Manager in Cypress, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TSYS|Total System Services full-time (Less than a year)

    Pros

    Staff is pretty professional and most everyone is focused and working hard. Management seems to care about your product knowledge and value prop education and not just your metrics. Flexible schedule. Great Benefits!

    Cons

    Low hourly rate. Number of paid holidays could be better especially considering your job is to call on other businesses. I foresee a lot of wasted time on the day after Thanksgiving for example.

    Advice to Management

    No complaints so far...but it's still early.


  7. "My Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TSYS|Total System Services full-time (More than 5 years)

    Pros

    The benefits are amazing. I have an amazing schedule.

    Cons

    I don't feel like the company really cares for their employees.

    Advice to Management

    Be a bit more employee considerate.

  8. "OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Audit Senior in Columbus, GA
    Former Employee - Audit Senior in Columbus, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TSYS|Total System Services full-time

    Pros

    Stock, WLB, Campus, depends on what you want.

    Cons

    GOB NW, good for some bad for others


  9. "review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor
    Current Employee - Customer Service Advisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TSYS|Total System Services full-time (Less than a year)

    Pros

    a foot into something mimicking a corporate position

    Cons

    untrained management. not much room for growth if assigned to call center.


  10. "It's a job!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Programmer Analyst in Columbus, GA
    Former Employee - Senior Programmer Analyst in Columbus, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TSYS|Total System Services full-time (More than 3 years)

    Pros

    If you are a millennial and want and need the constant barrage of 'rah, rah, rah TSYS is great' and the worst idea ever, Team Appreciation Week

    Cons

    401k match at 4% is ridiculously low compared to the IT industry as a whole. TSYS is an 'old boys club' where it is not what you know, but WHO you know. The healthcare benefits are adequate to keep from paying the ACA penalty, but just barely. The extremely high cost of the healthcare plans and the stupid high deductibles are disadvantages.

    Advice to Management

    Do away with the silly Team Appreciation Week and make your compensation scale comparable to the IT industry as a whole. Match 6 to 7% in 401k, like most IT shops. Reduce healthcare costs and deductibles. Those measures may decrease your constantly watched bottom line and decrease the profits coveted, and so highly touted, by management.


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