TSYS|Total System Services Reviews | Glassdoor

TSYS|Total System Services Reviews

Updated June 22, 2017
460 reviews

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460 Employee Reviews

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Pros
  • good work life balance in this one (in 56 reviews)

  • Overall good company with good benefits (in 43 reviews)

Cons
  • Company culture is definitely small town Georgia, good-ole boy environment (in 11 reviews)

  • for agents the work life balance is not the best, many weekends and pay sometimes does not match this (in 8 reviews)

More Pros and Cons

  1. Helpful (2)

    "If any reviews are good its a lie."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchant Advocate in Fort Collins, CO
    Current Employee - Merchant Advocate in Fort Collins, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TSYS|Total System Services full-time (More than 5 years)

    Pros

    They used to have many pros but with new management it is one of the worst companies to work for. They took three months to fix incorrect commissions and have had to correct them again and adjust, mant tenured reps are leaving.

    Cons

    Many hoops to jump through just to get a commission. The comp plan is so complicated you have to have a degree in accounting to figure it out.

    Advice to Management

    In order to make stock holders happy you need to have happy employees so that we add more customers than we lose. People are leaving in droves how long they can cover it up?


  2. Helpful (1)

    "Focusing cheap resources"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrator in Golden, CO
    Current Employee - Administrator in Golden, CO
    Doesn't Recommend

    I have been working at TSYS|Total System Services full-time (More than a year)

    Pros

    Good colleges, good office environment

    Cons

    Closing many office branches shifting resources to cheap, firing lots of employee, loosing trust.

    Advice to Management

    LOL ... They know what they are doing and what is the best ...


  3. "Worst Experience Ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Writer in Tempe, AZ
    Former Employee - Technical Writer in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TSYS|Total System Services full-time (More than a year)

    Pros

    Benefits, cafe, work/life balance. This company really has no PROS, It was a bad experience all around.

    Cons

    Low salaries, people in jobs they are not qualified to do. Management does not listen.

    Advice to Management

    Don't put people in jobs they are not qualified to do. If you hire an expert, listen to what they have to say. To much emphasis on "teams"--concentrate on quality first.


  4. "Sales representative Omaha"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Partner Sales in Omaha, NE
    Former Employee - Partner Sales in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at TSYS|Total System Services full-time (More than 5 years)

    Pros

    Plenty of seating available good office downtown and you get to pay for parking at a lot fairly close to offices.

    Cons

    Management is not knowledgeable promise a lot not able to deliver much. Most decisions made in New York management there straight out of Sopranos, sales reps quitting weekly.

    Advice to Management

    Clear communications stop playing with the commissions and having sales reps foot the marketing expenses and customer refunds as they have taken a 50 percent pay cut.


  5. Helpful (1)

    "Associate Director, Application Systems"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Director in Columbus, GA
    Former Employee - Associate Director in Columbus, GA
    Approves of CEO

    I worked at TSYS|Total System Services full-time (More than 10 years)

    Pros

    good people, great products, good middle mgmt

    Cons

    Complete change in atmosphere at the company in last two years.


  6. Helpful (1)

    "Old school culture over wise business decisions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbus, GA
    Current Employee - Anonymous Employee in Columbus, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TSYS|Total System Services full-time (More than 5 years)

    Pros

    Easy to shine as an employee, because high tolerance for carrying unskilled employees. Most managers were appointed during restructure based on years of service and lack background or knowledge of their new department assignment.

    Cons

    Poor unqualified management. Most based in Columbus, GA.


  7. "Credit Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Analyst in Broomfield, CO
    Current Employee - Credit Analyst in Broomfield, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TSYS|Total System Services (More than 3 years)

    Pros

    Flexible work environment, Relaxed culture.

    Cons

    Pay is lower than similar roles in the Denver area

    Advice to Management

    N/A


  8. Helpful (3)

    "Great team, but mgmt didn't get it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, GA
    Former Employee - Anonymous Employee in Columbus, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at TSYS|Total System Services full-time (More than a year)

    Pros

    Small family feel in a large company. Folks are really nice and worked hard.

    Cons

    Not technically innovative, wants to be, but doesn't have the right leadership with experience to go in that direction. No real upward mobility either as people don't leave the company due to few employer options in the area resulting in depressed pay.

    Advice to Management

    Get some new blood on the management level or you guys will be left out as the industry gets disrupted.


  9. Helpful (4)

    "Senior Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Columbus, GA
    Current Employee - Senior Director in Columbus, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at TSYS|Total System Services (More than 10 years)

    Pros

    Overall ability to take time off as needed is good

    Cons

    Very, very corporate environment. Bottom-line and cost-cutting top of mind at all times. Top down management environment.


  10. Helpful (2)

    "Risk Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Unemploymed in Phenix City, AL
    Former Employee - Unemploymed in Phenix City, AL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at TSYS|Total System Services full-time (Less than a year)

    Pros

    Great benefits and 401k package

    Cons

    Mean management little growth out of call center

    Advice to Management

    Look to your call center to hire within you have great talent there


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