TSYS|Total System Services Employee Reviews about "benefit"

Pros

It was friendly and lot of benefits

Cons

No cons in particular as per me

Pros

I have had a really positive experience whilst working at TSYS for the past 5 years. I started out in the customer service department taking phone calls which gave me the exposure of dealing with customers and helping me improve my customer service/people skills. I had monthly one to one catch ups with my manger to express any concerns, achievements and to express any progression I was interested in. I decided to apply for the Disputes and Chargebacks role after being in customer service for 6 months. I wanted to move into a specialist department and get more exposure to a different role. Once I moved into disputes, I was on the help desk team which was taking calls, logging cases and working queues which I really enjoyed. I then moved to the chargebacks team which involved reviewing the cases and submitting chargebacks, so it involved a lot more correspondence based work which is something which I really enjoyed as every case was different, it was so interesting, and I loved to take ownership of the cases and making them my own. I then developed into the representments role which involved discussing cases with the client, challenging any refused chargebacks and working reports. I really enjoyed my 3 and a half years in disputes and had the opportunity to move around a lot within the department gaining a lot of knowledge and skill. I expressed to my manager in disputes that I was very keen to join the training team and it is something I always wanted to get into. I was offered to join onto the training apprenticeship programme which was for the duration of a year. I massively recommend joining a course whether that be training/management if this is something you're interested in as I had no previous experience in training but knew I always wanted to get into it. The apprenticeship taught me key skills for training, gave me the tools to use and base my training around and helped me build my confidence and find myself as a trainer. I have now been in training for almost a year and I'm so happy with how far I have come and achieved. The key benefit of joining TSYS to me is the progression you can achieve which is amazing. Everyone here is very friendly and you would be welcomed with open arms. The company offer so many benefits which will be introduced as you join your training teams but overall TSYS is a really good workplace.

Cons

I dont have any cons.

Pros

Great talented friendly co workers that drive the success of the Company

Cons

Upper management that cares only about the majority shareholders which they are a part of and maximizing their profit/wealth. Use to be they wanted to share the Companies success with employees through benefits and pay. Since 2008 crisis they have reduced benefits drastically. Average pay increases have been 0-3% since then even with the last three years being the best in the Companies history and stock price up nearly 20 to 25 dollars a share. Which means as they have gotten rich the employees standard of living has gone down for nearly ten years. They have spent nearly 5 billion dollars on acquiring other Companies without doing anything to reward the employees for making the Companies success possible, Their mentality now is we can pay the employees as little as possible and they are to job scared to say anything about it. Greed runs the Company.

Pros

Fairly stable company. Pay and benefits are satisfactory at best. Commuting to and from work is good in the Columbus area unless a person lives to the northwest. Can be a very long term employee if you keep your aptitude level at no more or less than an average level and don't rock the boat.

Cons

Have gone off the deep end with efficiency. That means the best people are badly overworked and leave the company. Turnover is above 20% per year. Many leave due to health problems due to the toxic environment (micromanagement, back-stabbing, and poor decision making of middle management). Egos out of control at the director level and above. Cronyism is a huge problem. Management is old school in the wrong ways. Too much emphasis on seniority and not enough on competence. North Data Center and East Data Center employees don't get the benefits that the downtown employees get.

Pros

It is my experience that TSYS rewards for performance and is committed to offering competitive salaries and benefits. The company recently invested a large amount of time and money into reviewing job titles and pay compared to the market with the final result being salary increases in roles that were comparatively low. I really appreciate the flexible scheduling options and remote work options that are available. I have held a similar job title for 10 years but because this industry has always been rapidly changing, I am always challenged to learn and grow.

Cons

Because of the company's commitment to security, access to new technology can seem slow - so this is ultimately a pro for the company but can seem like a con when restrictions slow progress at a task level. Sometimes the corporate structure slows down project movement but there are many leaders who support improvements to clear the red tape.

Pros

Large company. Really good pay. Insurance benefits are really good as well with relatively low medical premiums and deductibles. Casual attire everyday.

Cons

I wish they had a telecommute option. So far they are only looking at a one day a week telecommute option. I'm only getting started so I don't have much input.

Pros

Even though it’s a large organization, there is a closeness and sense of family. They truly provide ongoing education and skills to keep you relevant. Benefits are good and fairly priced.

Cons

Many employees that have worked there for years makes it difficult to move up within the organization.

Pros

Friendly and fair benefits similar to most comparable sized companies

Cons

Not up to date on technology offerings in market thus falls behind the eightball for what's in demand in payments industry

Pros

Did have great employee benefits

Cons

Bought by global and some employee benefits are no longer available