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TSYS|Total System Services

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TSYS|Total System Services

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TSYS|Total System Services Employee Reviews about "culture"

Updated Jun 6, 2023

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Found 1,766 of over 2K reviews
3.6
65% Recommend to a Friend
TSYS|Total System Services Chief Executive Officer Jeff Sloan
73% Approve of CEO

Found 175 of over 2K reviews

3.6
65%
Recommend to a Friend
73%
Approve of CEO
TSYS|Total System Services Chief Executive Officer Jeff Sloan
Jeff Sloan
329 Ratings

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Commercial Customer Service Representative

What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.

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Top Review Highlights by Sentiment

Pros
Cons
  • "Poor management training.(in 102 reviews)
  • "Pay was low in comparison to other companies(in 61 reviews)
  • "All of the good managers were forced out of the Colorado office when TSYS took final control.(in 50 reviews)
  • "salary was low in comparison to other companies(in 45 reviews)
  • "realize the reason there is a shortage of staff is because when people are trained and leave/fired: the training was bad, they won't work the shift patterns, they are fired over something stupid.(in 26 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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Reviews about "culture"

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175
  1. 4.0
    Former Temporary Employee

    Great place to start.

    Apr 16, 2021 - Anonymous Temporary Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Culture very welcoming and chill.

    Cons

    Management not perceptive of issues in IT org.

    Be the first to find this review helpful
  2. 1.0
    Former Employee, more than 3 years

    Terrible Company Terrible Leadership & Exec Team

    Nov 16, 2017 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There are no pros I would give this company

    Cons

    This company will stab you in he front, the back isnt what you need to be worried about. From the Executive Leadership, Management, HR even the list goes on. They are not good people at all. There is noting of value or truth with this company and a terrible culture to work within

    6 people found this review helpful
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  4. 5.0
    Former Employee, more than 1 year

    It

    Jun 9, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Culture is great and healthy

    Cons

    Pay could be a lot better

    Be the first to find this review helpful
  5. 4.0
    Former Employee

    SENIOR ANALYST

    Jan 6, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    1. Good Work Life Balance 2. Good compensation and Hike

    Cons

    1. Continuous Degrading work culture as CTL acquired TSYS and trying to close THE processing business 2. More and more contractors outsourcing

    Continue reading
    Be the first to find this review helpful
  6. 3.0
    Current Employee

    Good

    Jan 23, 2021 - Software Developer in Mumbai
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Everything is good. Reliable and peaceful work culture.

    Cons

    Sometimes odd working hours which ofcourse depends on the client.

    Be the first to find this review helpful
  7. 4.0
    Current Employee

    TSYS Review

    Jan 4, 2019 - Senior Test Analyst in Pune
    Recommend
    CEO Approval
    Business Outlook

    Pros

    This is product base company with good working culture and employee friendly

    Cons

    It has limit for products or technologies to work on

    1 person found this review helpful
  8. 4.0
    Current Employee

    Good place to work, great benefits, medium pay, great culture.

    Aug 20, 2008 - Client Server Software Technical Analyst in Columbus, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Challenging environment. Open to innovation and new technologies. TSYS is a very cutting edge credit card processing company. They are moving into all of the emerging payments processing markets. The culture is strong and they are working hard to keep the culture growing as the company grows. Stated goal is to become the world leader in electronic payment processing. Core platform is in COBOL, but many areas are working with .NET and Java. Much of the traditional core system is getting a web face lift. It can be a great place to learn a variety of technologies, and in the right areas, be on the front end of some cutting edge development.

    Cons

    Like most companies, TSYS struggles with having a workforce that carries it's weight. One negative about the company is that they tend to hang on to employees that are dead weight. The consequence of this is that the performing employees can be overwhelmed with work. They have an aversion to firing people, but no problem working a good horse to death! Different departments vary in this area, but company wide it tends to be an issue. For the Columbus office, the salaries tend to be as much as $25k lower than nearby Atlanta. The town in general needs to escape the cotton mill wage mentality and embrace the tech industry.

    Continue reading
    1 person found this review helpful
  9. 4.0
    Current Employee

    Great company to work for

    Nov 5, 2022 - Fraud Analyst 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great experience and culture within the company

    Cons

    Less pay and benifits for the employees

    Be the first to find this review helpful
  10. 4.0
    Current Employee, less than 1 year

    HR & Training Team

    Dec 19, 2016 -  in Milton Keynes, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Have recently joined the business and the HR Team and have been made to feel so welcomed and part of the team, in such a short space of time. The Training Team were really informative and made my induction fun whilst also sharing practical knowledge about the company and helping guide me through my training plan. There is a real team spirit and culture of working together as one to achieve goal together which is very refreshing. If you are looking for a career and wish to be supported by your managers and colleagues then definitely apply to work here.

    Cons

    Parking can sometimes be a nightmare in the morning as the site does get very busy, however you will always find a space but might not be by the entrance.

    Continue reading
    2 people found this review helpful
  11. 5.0
    Current Employee, more than 10 years

    Pros

    Job Security; however, salaries are not competetive so there is a trade-off, Opportunity to gain cross functional experience in many areas of the Card Issuing Business that would be impossible to gain outside a very small Financial Institution. . Our Info Security Team is top notch and although restrictions may sometimes feel excessive I feel those constraints are well worth the inconvenience for the sake of protecting data. The culture is such that doing the right thing for the client and end customer is always supported.

    Cons

    The opportunity to manage teams is not given to those who telecommute full time as management does not believe teams can be successfully managed when tgeographically dispersed. The culture of the company, top to bottom, is such that they do not adapt to new technologies such as WebEx, Live Meeting, etc. to bring together teams working from various locations. Over reliant on face to face meetings internally and with clients. There are peak periods where a lot of extra hours could be required. Desirable leadership positions are often based on personal friendships or family relationships rather than qualifications

    Continue reading
    5 people found this review helpful
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TSYS is a leading global provider of seamless, secure and innovative solutions to payment card issuers — financial institutions and retail...More

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TSYS|Total System Services

386 days ago

Company News
We are honored that TSYS Managed Services EMEA was recognized at The Card & Payments Awards for Best Customer Service! With an innovative response to the pandemic, our team re-imagined contact center operations for Europe's leading card issuers without sacrificing team member safety or exceptional customer service. Click the link to learn how did it.
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TSYS|Total System Services

493 days ago

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Global Payments and Virgin Money, one of the leading financial services groups in the UK, announced an agreement to leverage Global Payments’ unique two-sided network to empower Virgin Money customers with market leading digital payments experiences globally. The companies are working to launch a new connected payment offering that creates frictionless experiences for Virgin Money’s consumers and merchants. This new pay proposition would extend commerce and provide an integrated suite of digital capabilities.
Global Payments and Virgin Money Form Strategic Alliance to Redefine the Future of Digital Commerce
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