TSYS|Total System Services Employee Reviews about "employee"
Updated Jun 6, 2023
Found 207 of over 2K reviews
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Commercial Customer Service Representative
What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.
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Top Review Highlights by Sentiment
- "Benefits are good and fairly priced." (in 146 reviews)
- "good work life balance in this one" (in 105 reviews)
- "Job is very rewarding and people are great." (in 102 reviews)
- "Culture is great and healthy" (in 38 reviews)
- "other employees are friendly" (in 29 reviews)
- "Poor management training." (in 102 reviews)
- "Pay was low in comparison to other companies" (in 61 reviews)
- "All of the good managers were forced out of the Colorado office when TSYS took final control." (in 50 reviews)
- "salary was low in comparison to other companies" (in 45 reviews)
- "realize the reason there is a shortage of staff is because when people are trained and leave/fired: the training was bad, they won't work the shift patterns, they are fired over something stupid." (in 26 reviews)
Ratings by Demographics
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Reviews about "employee"Return to all Reviews
- Former Employee★★★★★
ReviewJul 14, 2017 - Anonymous EmployeeRecommendCEO ApprovalBusiness Outlook
- good co-workers - reward system
- favoritism is not appreciated especially is that certain employee is bad at their job or is your friend or is a female employee. - change the shifts back to where they were - and if you don't make everyone work late not just lower level employees / people working late already - realize the reason there is a shortage of staff is because when people are trained and leave/fired: the training was bad, they won't work the shift patterns, they are fired over something stupid. - realize that people are leaving for similar positions - give opportunities for people who are decent instead of the inner 'clique' of friends.Continue reading
- Former Employee, less than 1 year★★★★★
Project Manager IIIAug 29, 2016 - Project Manager in Omaha, NERecommendCEO ApprovalBusiness Outlook
Great people to work with. Dress code and environment are very casual.
Management doesn't hold employees accountable and a lot of turnover due to recent acquisition.Continue reading
- Current Employee, more than 10 years★★★★★
GREED Runs the Company TodayApr 3, 2016 - Anonymous Employee in Columbus, GARecommendCEO ApprovalBusiness Outlook
Great talented friendly co workers that drive the success of the Company
Upper management that cares only about the majority shareholders which they are a part of and maximizing their profit/wealth. Use to be they wanted to share the Companies success with employees through benefits and pay. Since 2008 crisis they have reduced benefits drastically. Average pay increases have been 0-3% since then even with the last three years being the best in the Companies history and stock price up nearly 20 to 25 dollars a share. Which means as they have gotten rich the employees standard of living has gone down for nearly ten years. They have spent nearly 5 billion dollars on acquiring other Companies without doing anything to reward the employees for making the Companies success possible, Their mentality now is we can pay the employees as little as possible and they are to job scared to say anything about it. Greed runs the Company.Continue reading
- Current Employee, more than 3 years★★★★★
Fraud AnalystDec 31, 2016 - Anonymous EmployeeRecommendCEO ApprovalBusiness Outlook
Amazing Benefits! Starting you will get 2 weeks of paid vacation, 80 hours of PDO (paid days off/sick time), and 40 float hours (paid holidays). We were offered an insurance package as temporary employees (started in October flipped to permanent February). Training was great and very informative and really made you excited to be a fraud analyst. Many opportunities for overtime if you're interested. Opportunities for advancement are often if you excel and are friendly with your leadership. Ultimately it is 'who you know' centric.
Although my schedule was 8-5 with Thursday and Fridays off some people accepted third shift (10p- 6a) or second shift 3-12a. If you accept a third shift position chances are slim to none that you will get switched to another shift. It is a 24/7 call center so only a select few get weekends off. You will also get to choose one holiday off(you can list your holidays in order of preference) if the holiday falls on one of your off days you're lucky! Scheduling is based off of seniority, so the tenured analysts choose their requests first. At one point only one person could be off (as a request) per shift, I believe this has changed since the department has expanded rapidly. Another con would be talking to the occasional rude customer on the phone. Another stressful aspect is the productivity standards (you are expected to work x amount of accounts an hour and they don't take into consideration the difficulty of certain portfolios as it is a multi client environment). Luckily, I was an Outbound analyst so all I had to do was judge accounts and call if I suspected fraud. Being an Inbound analyst is more stressful because you are tied to the phone taking inbound calls constantly. Mandatory overtime was also something we had to deal with often. Sometimes it is 5-7 hours on top of your 40 hr work week. 30 minute lunches when the portfolios are busy. Pay is also sub par..started at $10 after training $10.30 and within 2 years $10.67 I believe. Hard to survive off of that.Continue reading
- Former Employee, more than 3 years★★★★★
Brazil office - toxic culture and overtime with no work-life balanceJan 4, 2021 - Senior Software Engineer in Campinas, São PauloRecommendCEO ApprovalBusiness Outlook
It never delayed a payment, also it's a good place to practice English due to the global team. Overtime was always paid normally.
Lately the company grew a lot in Brazil, but without planning and zero investments. The technology team in Brazil was highly impacted due to how the work was arranged and also due to management issues on all areas. As a consequence, the development team became extremely overloaded as the system is complex and has zero documentation. The technical management is more focused on pleasing the upper management and clients than on the employees - there is no real career plan (the goals are completely subjective), and all the complaints raised about overload and challenges in day-to-day activities were ignored. On top of that, there is only one person on the local HR - for almost 200 employees. Salary used to be good, but the market has evolved and the company did not follow - a few years ago it was one of the highest salaries in the region, today it pays the floor average salary - definitely not worth the stress. Be aware that if you join the technology team, you will be expected to work pre-arranged weekends and work overtime - it's implicit by the area management. And also expect no compensation - days-off theoretically exist but the management rarely allows you to take them. In a nutshell, the company used to be good - so it can be again. But currently is one of the most stressful places that I've worked on.Continue reading
- Current Employee★★★★★
HR and Training Culture - Great team dynamicDec 19, 2016 - Training Manager in Milton Keynes, EnglandRecommendCEO ApprovalBusiness Outlook
I have worked for this company for almost 12 Years, 9 of those years in Training, 4 years as Training Manager. We are like a well-oiled machine, we work extremely well together and love what we do. Is it challenging at times? yes, but what job isn't and would it be fun and challenging if it wasn't? The training team and some of the HR people are long serving employees 1 of them have been with the company longer than I have. I have creative licence to do my job the way I please and only need to run important decisions past my Manager. This is a great place to work, if you put the effort in you are rewarded with development opportunities.
The parking situation could be better, there aren't quite enough spaces for everyone but i'm just being picky now.Continue reading
- Current Employee, less than 1 year★★★★★
Begin a true comprehensive training system and cut out the Temp Agency influence.May 24, 2016 - Customer Service Representative in Atlanta, GARecommendCEO ApprovalBusiness Outlook
Good overtime pay and easy commute for Metro Atlanta. Excellent Trainers and clean work environment.
The challenges at TYSY is the unrealistic training that new temp employees spend 4 weeks in is useless. The Temp agency is taking deduction from Temp employees paycheck every week and labeling these deductions as tools. Also, the Company moral and retention is very low. They have an outdated SSP metric system and the Company offers no type of counseling for Temp workers who are verbally abused by their Clients Customers. They get rid of smart honest hard working People and keep the slackers. You cannot speak your thoughts in a Professional manner without be labeled as being a problem or issue. They have too many Supervisors and not enough organization. The place is dysfunctional.Continue reading
- Current Employee, less than 1 year★★★★★
The Ice KingdomApr 25, 2016 - Merchant Trainer in Broomfield, CORecommendCEO ApprovalBusiness Outlook
Place has... Coffee and pay checks? Oh and a free gym I guess, if you jump through some hoops for it. Good crash course on financial industry.
There are many problems at this company. -lack of communication due to environment created. -churn and burn culture. -motivation through fear, micromanagement, and almost bullying some employees. More detailed observations; - hired outside manager for our department. Shows me they do not care about growing and developing employees. - Manager of your department has say whether you can transfer to another department after meeting criteria. - culture of competition creates a hostile work environment, you are a group of busy individuals. Not a team. While using this to meet their given quotas it has a negative effect and majority of employees are miserable. - management does not care if you have to put yourself in danger to get to work. They lack sympathy, do not understand empathy and have the emotional intelligence of a rock. - they treat their customer poorly. This is a tell-tell sign of a bad company. Agents do not take time to provide a good first impression of the company. - customer surveys are poorly designed and not reviewed as they should be. Scale is 1 out of 10. 1-8 being bad. Leaves no room for coaching, improvement or developing soft skills. - they care more about their partners, investors, and stockholders more than employees. Guess training cost are not so important. 3 new hire employees quit since I have been here. -like most companies they do not practice nor value their own ethics, which are printed on posters and plastered on the wall everywhere. - tools and systems are unorganized. Lacks good, in depth articles for development. Training supplements the resources but on their own it is difficult to maintain alone. Truly avoid this place if you can.Continue reading
- Current Employee, more than 8 years★★★★★
Great Benefits but Lacking ManagementSep 19, 2018 - Senior Programmer Analyst in Columbus, GARecommendCEO ApprovalBusiness Outlook
This company offers great benefits
Management has no clue as to what is happening with the work of their employees. They mainly handle HR side, but know nothing about the work
- Current Employee, more than 3 years★★★★★
Great company to work forJul 16, 2017 - Anonymous Employee in Austin, TXRecommendCEO ApprovalBusiness Outlook
Management is very kind and flexible to the needs of the employees; plenty of opportunity on the proving grounds. Mentality of self improvement will take you far.
Limited resources with high workload can be stressful, especially when other teams demand priority.Continue reading