TSYS|Total System Services Employee Reviews about "good benefits"

Pros

Good benefits like paid vacation

Cons

The call volume can be really high and stressful

Pros

I have had a really positive experience whilst working at TSYS for the past 5 years. I started out in the customer service department taking phone calls which gave me the exposure of dealing with customers and helping me improve my customer service/people skills. I had monthly one to one catch ups with my manger to express any concerns, achievements and to express any progression I was interested in. I decided to apply for the Disputes and Chargebacks role after being in customer service for 6 months. I wanted to move into a specialist department and get more exposure to a different role. Once I moved into disputes, I was on the help desk team which was taking calls, logging cases and working queues which I really enjoyed. I then moved to the chargebacks team which involved reviewing the cases and submitting chargebacks, so it involved a lot more correspondence based work which is something which I really enjoyed as every case was different, it was so interesting, and I loved to take ownership of the cases and making them my own. I then developed into the representments role which involved discussing cases with the client, challenging any refused chargebacks and working reports. I really enjoyed my 3 and a half years in disputes and had the opportunity to move around a lot within the department gaining a lot of knowledge and skill. I expressed to my manager in disputes that I was very keen to join the training team and it is something I always wanted to get into. I was offered to join onto the training apprenticeship programme which was for the duration of a year. I massively recommend joining a course whether that be training/management if this is something you're interested in as I had no previous experience in training but knew I always wanted to get into it. The apprenticeship taught me key skills for training, gave me the tools to use and base my training around and helped me build my confidence and find myself as a trainer. I have now been in training for almost a year and I'm so happy with how far I have come and achieved. The key benefit of joining TSYS to me is the progression you can achieve which is amazing. Everyone here is very friendly and you would be welcomed with open arms. The company offer so many benefits which will be introduced as you join your training teams but overall TSYS is a really good workplace.

Cons

I dont have any cons.

Pros

Good benefits and discounts on businesses

Cons

High turnover and pay not great

Pros

The health and financial benefits are good. The facility at First National Tower has great amenities. A lot of interaction with third party companies can build your network.

Cons

Too much emphasis placed on Tempe, AZ and Columbus, GA. Large strategic projects do not work as planned when fully implemented.

Pros

Employee Stock Purchase Plan - ESPP Some of the people are friendly

Cons

They monitor phone calls, internet usage and instant messaging. Benefits are good just expensive. Communication between departments is terrible - Silos Layoffs, layoffs, layoffs

Pros

Large company. Really good pay. Insurance benefits are really good as well with relatively low medical premiums and deductibles. Casual attire everyday.

Cons

I wish they had a telecommute option. So far they are only looking at a one day a week telecommute option. I'm only getting started so I don't have much input.

Pros

Good environment, very supportive management. Good benefits and holidays.

Cons

Very gossipy if u chose to listen. Not much privacy to work.

Pros

Good benefits and deals you get

Cons

Long hours, very strict on time.

Pros

Even though it’s a large organization, there is a closeness and sense of family. They truly provide ongoing education and skills to keep you relevant. Benefits are good and fairly priced.

Cons

Many employees that have worked there for years makes it difficult to move up within the organization.

Pros

Good health benefits 401k options

Cons

Hours pto are based on longevity resulting in large turnover