TSYS|Total System Services Employee Reviews about "management"

Pros

Great people to work with. Dress code and environment are very casual.

Cons

Management doesn't hold employees accountable and a lot of turnover due to recent acquisition.

Pros

Great talented friendly co workers that drive the success of the Company

Cons

Upper management that cares only about the majority shareholders which they are a part of and maximizing their profit/wealth. Use to be they wanted to share the Companies success with employees through benefits and pay. Since 2008 crisis they have reduced benefits drastically. Average pay increases have been 0-3% since then even with the last three years being the best in the Companies history and stock price up nearly 20 to 25 dollars a share. Which means as they have gotten rich the employees standard of living has gone down for nearly ten years. They have spent nearly 5 billion dollars on acquiring other Companies without doing anything to reward the employees for making the Companies success possible, Their mentality now is we can pay the employees as little as possible and they are to job scared to say anything about it. Greed runs the Company.

Pros

The only pro is working closely alongside people suffering the same entitled customers and terrible management as you are not going through it alone.

Cons

Discriminatory practices. Management that do not follow their own policies. A culture of favouritism and bullying. Suffering abuse from customers every day with no support from management to the point where it impacts your mental health. Supervisors and managers that don't do their jobs and instead pass them off to agents who are not paid any more for doing them. Options to take on more skills, but no pay structure for doing so. A company that waxes lyrical about supporting mental health, but who will instantly punish an employee if they are deemed to have too many absences relating to their mental health. Total inflexibility around doctors and hospital appointments. A company that would rather hire managers externally than promote internally, and will lie to you about it at interview. A company that would rather endanger employees during a pandemic than trust them to work from home.

Pros

Good upper management and plenty of opportunity to advance. I was able to more than double my salary in 5 years.

Cons

Pay was a bit on the low side. More office politics than I would like. Lower management in my department was not very good and we went through three managers in 5 years.

Pros

Good environment, Excellent place to learn, Never gets boring and financially stable. Layoffs are rare and compare to market its a stable place to work.

Cons

Compensation below market, almost no bonuses. Management lacks in certain areas and most importantly they are too much involved in micro management.

Pros

Staff is pretty professional and most everyone is focused and working hard. Management seems to care about your product knowledge and value prop education and not just your metrics. Flexible schedule. Great Benefits!

Cons

Low hourly rate. Number of paid holidays could be better especially considering your job is to call on other businesses. I foresee a lot of wasted time on the day after Thanksgiving for example.

Pros

Lower level employees are good hearted

Cons

Management plays heavy into favorites and will allow the favorite to do or say anything with out repairman

Pros

Structured corporate style work environment

Cons

slow decision making process due to the size of the company and geographical spread of management

Pros

Good Health Benefits, loose change in your pocket if you are a stay at home parent or retired.

Cons

Unethical Managers who lie and cause drama. Very dysfunctional and unorganized. Low wages and slow out of date computer systems and processes. No due process or any support staff that will resolve valid complaints. If you are not liked by Management they will lie on you to force you to quit or fire you. Unethical business practices and overall many Agents quit due to the stressful environment caused by Management. They will not accept the fact for People to come to work do their job and go home. They make working conditions unbearable. Management lies constantly. Rules and processes change with zero training or even a heads up that something change. They want you to be perfect in a dysfunctional workplace that pays low wages.

Pros

Management is very kind and flexible to the needs of the employees; plenty of opportunity on the proving grounds. Mentality of self improvement will take you far.

Cons

Limited resources with high workload can be stressful, especially when other teams demand priority.