Cover image for TSYS|Total System Services
Logo
See All Photos

TSYS|Total System Services

Engaged Employer

TSYS|Total System Services

Add a Review

TSYS|Total System Services Employee Reviews about "manager"

Updated Jun 6, 2023

Verify your email to use filters. Having problems? Resend email
Found 1,766 of over 2K reviews
3.6
65% Recommend to a Friend
TSYS|Total System Services Chief Executive Officer Jeff Sloan
73% Approve of CEO

Found 191 of over 2K reviews

3.6
65%
Recommend to a Friend
73%
Approve of CEO
TSYS|Total System Services Chief Executive Officer Jeff Sloan
Jeff Sloan
329 Ratings

The latest conversations about Finance

Join the conversation on

Finance

7m

a 

Commercial Customer Service Representative

What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.

49

12 Comments

Finance

222.4K Members 

Ask candid career questions

-1 - https://www.fishbowlapp.com/bowl/finance/posts?cf=gd&utm_medium=Glassdoor&utm_source=glassdoor.com&utm_campaign=Reviews&utm_content=Industry-content-prominent-Reviews&utm_term=TSYS|Total System Services~671
Join the conversation on

Got a burning question about TSYS|Total System Services? Just ask!

On Fishbowl, you can share insights and advice anonymously with TSYS|Total System Services employees and get real answers from people on the inside.

What's Fishbowl
Ask a Question

What are your colleagues talking about?

Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously.
Join the Conversation

Top Review Highlights by Sentiment

Pros
Cons
  • "Poor management training.(in 102 reviews)
  • "Pay was low in comparison to other companies(in 61 reviews)
  • "All of the good managers were forced out of the Colorado office when TSYS took final control.(in 50 reviews)
  • "salary was low in comparison to other companies(in 45 reviews)
  • "realize the reason there is a shortage of staff is because when people are trained and leave/fired: the training was bad, they won't work the shift patterns, they are fired over something stupid.(in 26 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of TSYS|Total System Services and is not affected by filters.

Want more demographic options?

Reviews about "manager"

Return to all Reviews
191
  1. 2.0
    Current Employee

    Not the good management to work with

    Feb 15, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible work hours and good technologies to work with.

    Cons

    Most of the managers are non technical and they are not aware of what is going on with the team. Increase work pressure and week end work activities with no possible comp offs or time offs.

    Continue reading
    2 people found this review helpful
  2. 1.0
    Former Employee, more than 1 year

    Its a mixture of good and bad

    Jul 5, 2022 - Associate Senior Software Engineer in Pune
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Onsite team is really good and supportive . Pay is also good. Onsite managers are awesome.

    Cons

    Pune team managers are worst. They don't even know what technology you are working on and still they will rate you. No interaction between Onsite manager and Indian team managers. Indian managers are worst and they want boot licking every time irrespective of the work. If you are fresher you can join this but for experienced guy please don't join pune office.

    Continue reading
    Be the first to find this review helpful
  3. Join the TSYS|Total System Services team
    See Our Latest Jobs
  4. 1.0
    Former Employee, more than 1 year

    Hands down the worst place I have ever worked.

    Jan 24, 2023 - Credit Advisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The only pro is working closely alongside people suffering the same entitled customers and terrible management as you are not going through it alone.

    Cons

    Discriminatory practices. Management that do not follow their own policies. A culture of favouritism and bullying. Suffering abuse from customers every day with no support from management to the point where it impacts your mental health. Supervisors and managers that don't do their jobs and instead pass them off to agents who are not paid any more for doing them. Options to take on more skills, but no pay structure for doing so. A company that waxes lyrical about supporting mental health, but who will instantly punish an employee if they are deemed to have too many absences relating to their mental health. Total inflexibility around doctors and hospital appointments. A company that would rather hire managers externally than promote internally, and will lie to you about it at interview. A company that would rather endanger employees during a pandemic than trust them to work from home.

    Continue reading
    1 person found this review helpful
  5. 4.0
    Former Employee, more than 5 years

    Nice Experience

    Mar 26, 2014 - Programmer Analyst in Columbus, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good upper management and plenty of opportunity to advance. I was able to more than double my salary in 5 years.

    Cons

    Pay was a bit on the low side. More office politics than I would like. Lower management in my department was not very good and we went through three managers in 5 years.

    Continue reading
    1 person found this review helpful
  6. 2.0
    Formerly Self-employed

    was better when it was TransFirst

    Jan 1, 2021 - Corporate Sales Trainer in Denver, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    it's in Denver for me

    Cons

    revolving door for managers and doesn't promote their talented sales reps so they can keep them on the floor selling

    Be the first to find this review helpful
  7. 3.0
    Former Employee, more than 1 year

    Business Analyst Sr

    Dec 9, 2014 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good Individual Benefits Personal Time was family friendly Job duties were basically stress free

    Cons

    Work was basically stress free but not very satisfying Growth opportunities were not available in the area I worked in Managers can keep you from being allowed to post for other positions that may be a growth opportunity

    Continue reading
    Be the first to find this review helpful
  8. 1.0
    Former Employee, more than 3 years

    Toxic culture of blame, Cheap company, sub par pay

    Sep 18, 2021 - Software Engineer in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Their tech stack is great, up to date and a marketable skill for you. There are a lot of good people who work there and the quality of work is actually fantastic. They do have high standards. Work hours are reasonable, didn’t have to work more than 8 hours on most days.

    Cons

    This company is toxic for you all over the place. The work culture is toxic, there is a culture of blame and shame instead of fixing the issue. Managers have horrible egos, some engineers have horrible egos. Teams fight with each other instead of solving problems. Logging hours is incredibly strict to the point where it felt like going to school. You have to log your hours and document your work in about 5 places a day in addition to the standup updates. Even after, you might be questioned about your work by your manager or people who don’t understand it. This happened publicly in the group or at team meetings, just crushed team morale. Managers don’t listen to concerns of employees. Instead, employees who bring up problems are attacked and silenced. Some managers openly question/insult people in front of the whole team at times when they couldn’t complete their sprint tasks in time. This seriously demoralized the team. They are super cheap and don’t pay for any development tools. This makes your work harder and frustrating. Access to any resource is hard to get, debugging in production is frustrating because they use outdated freeware. They try to pay you as less as possible with no bonus, average benefits and even had a massive pay cut on top of that when we struggled during covid. Promotion is based on loyalty to the manager, no real criteria or measurement. They have this deluded notion that they are on the same level as other Fintech giants such as Paypal. Technologically, they actually are. But there is no innovation, no new ideas and the company is too fiscally conservative to compete with them. They use applying for H1B visa as a way to extract more work from immigrants, exploiting them with fear. Sometimes, they don’t apply for it which seriously jeopardizes their career and their lives. Some of them had to go back to their country because of this. I don’t get why you’d hire immigrants if you weren’t going to apply for their visa.

    Continue reading
    7 people found this review helpful
  9. 3.0
    Current Employee

    CSR

    Nov 30, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pros of this job is the managers does not micromanage and they coach you every week on your performance.

    Cons

    The cons is that this a very entry level job and not something I would consider as an career based job. The pay is very low and you do not have holidays off.

    Continue reading
    Be the first to find this review helpful
  10. 4.0
    Current Employee, less than 1 year

    HR & Training Team

    Dec 19, 2016 -  in Milton Keynes, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Have recently joined the business and the HR Team and have been made to feel so welcomed and part of the team, in such a short space of time. The Training Team were really informative and made my induction fun whilst also sharing practical knowledge about the company and helping guide me through my training plan. There is a real team spirit and culture of working together as one to achieve goal together which is very refreshing. If you are looking for a career and wish to be supported by your managers and colleagues then definitely apply to work here.

    Cons

    Parking can sometimes be a nightmare in the morning as the site does get very busy, however you will always find a space but might not be by the entrance.

    Continue reading
    2 people found this review helpful
  11. 3.0
    Current Employee, more than 3 years

    OK place to work, but pay is below average

    Jan 5, 2023 - Senior Software Developer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    * Fast paced environment with a large company to get good work experience * Decent benefits package and time off * For the most part management is easy to work with and respond well to private issues * Regular performance reviews and pay increases (still not in line with other companies though) * Excellent termination package * New design pattern are fairly quickly integrated into the apps

    Cons

    * Says they are very open about company future and earnings, but then let go many senior and high paying jobs to save money. * Will promote you and then give you more work than you can complete * Will change job responsibilities but won't increase pay * Pay cuts during covid took a long time to be reinstated * They clearly care more about upper level exec salary than your own * Don't care about seniority and will let you go if it will save them money * Disciplinary process messy, unclear, and unfair * Senior developers here basically need to also find time to be managers and do more work for less pay than competitors * Pay system is unfair, more work for less pay the longer you work here. * Chaotic and error prone way of integrating every single new design pattern that came out (most developers do not know how it works but business wants solutions fast. there was not good communication with the business about what developers were changing in the app, lots of bugs missed and time wasted learning new design patterns that didn't really yield positive benefits to the business, good for developer knowledge though)

    Continue reading
    Be the first to find this review helpful
Viewing 1 - 10 of 191 Reviews
</>Embed

Popular Careers with TSYS|Total System Services Job Seekers

JobsSalariesInterviews

Work at TSYS|Total System Services? Share Your Experiences

TSYS|Total System Services logo

TSYS|Total System Services

or

Get Community Insights About TSYS|Total System Services

Candid workplace conversations with real professionals.

Job Referrals!
168.6K

Job Referrals!

Best way to get your foot in the door with your favorite company! Plus employees won’t mind getting that referral money!

Interview Tips
164.3K

Interview Tips

Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

Salary Negotiations
172.6K

Salary Negotiations

A community to ask questions and seek advice on negotiating your salary, compensation, etc.

Affiliated Companies

TSYS|Total System Services Careers

Cover image for TSYS|Total System Services

TSYS is a leading global provider of seamless, secure and innovative solutions to payment card issuers — financial institutions and retail...More

  • Careers
  • Benefits
  • Giving Back
  • Company History
This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.

Reviews by Job Title

Company Updates

Logo

TSYS|Total System Services

386 days ago

Company News
We are honored that TSYS Managed Services EMEA was recognized at The Card & Payments Awards for Best Customer Service! With an innovative response to the pandemic, our team re-imagined contact center operations for Europe's leading card issuers without sacrificing team member safety or exceptional customer service. Click the link to learn how did it.
Strategic Payments & Selecting the Right Partner
www.tsys.com
Logo

TSYS|Total System Services

493 days ago

Company News
Global Payments and Virgin Money, one of the leading financial services groups in the UK, announced an agreement to leverage Global Payments’ unique two-sided network to empower Virgin Money customers with market leading digital payments experiences globally. The companies are working to launch a new connected payment offering that creates frictionless experiences for Virgin Money’s consumers and merchants. This new pay proposition would extend commerce and provide an integrated suite of digital capabilities.
Global Payments and Virgin Money Form Strategic Alliance to Redefine the Future of Digital Commerce
investors.globalpaymentsinc.com
See all

TSYS|Total System Services Photos

+ Add Photo
TSYS|Total System Services photo of: Fountain
TSYS|Total System Services photo of: Corporate Campus in Autumn
TSYS|Total System Services photo of: Our annual leadership summit is a great way for leaders to network together
TSYS|Total System Services photo of: The Tempe reception area
TSYS|Total System Services photo of: The #HeartofTSYS in York working on National Parks
TSYS|Total System Services photo of: Enjoying TAW Family Concert 2015
TSYS|Total System Services photo of: Day of Code to support the community
See All Photos

Expert Career Advice

Guide to Getting Your First Job

Find a Great First Job to Jumpstart Your Career

How to Get a Job

Getting a Job Is Tough; This Guide Makes it Easier

How to Get a Promotion

Climb the Ladder With These Proven Promotion Tips

How to Negotiate Your Salary

A Guide to Negotiating the Salary You Deserve

How to Write a Resume

Write a Resume Recruiters Can't Resist

TSYS|Total System Services Job Seekers Also Viewed

Aflac

3.8

4,204 Reviews
Compare

Glassdoor has 1,825 TSYS|Total System Services reviews submitted anonymously by TSYS|Total System Services employees. Read employee reviews and ratings on Glassdoor to decide if TSYS|Total System Services is right for you.