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TSYS|Total System Services

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TSYS|Total System Services

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TSYS|Total System Services Employee Reviews about "pay"

Updated May 26, 2023

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Found 1,756 of over 2K reviews
3.6
64% Recommend to a Friend
TSYS|Total System Services Chief Executive Officer Jeff Sloan
72% Approve of CEO

Found 298 of over 2K reviews

3.6
64%
Recommend to a Friend
72%
Approve of CEO
TSYS|Total System Services Chief Executive Officer Jeff Sloan
Jeff Sloan
325 Ratings

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Commercial Customer Service Representative

What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.

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Top Review Highlights by Sentiment

Pros
Cons
  • "Poor management training.(in 102 reviews)
  • "Pay was low in comparison to other companies(in 66 reviews)
  • "All of the good managers were forced out of the Colorado office when TSYS took final control.(in 50 reviews)
  • "salary was low in comparison to other companies(in 45 reviews)
  • "TSYS has some room for improvement in the diversity at Senior leadership levels.(in 22 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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Reviews about "pay"

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298
  1. 3.0
    Former Employee, more than 3 years

    Good to learn skills

    May 20, 2021 - Disputes and Chargebacks Specialist in Milton Keynes, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You will learn the ins and out of MasterCard regulations which you can take to other banks 28 days holiday Really tiny increases in pay every year (apart from during the pandemic for job security) Good colleagues to work with Decent benefits Not super strict - they try to make work fun

    Cons

    Not much progression if you’re not a team favourite When you do progress internally, your pay won’t reflect it

    Be the first to find this review helpful
  2. 2.0
    Current Employee, more than 10 years

    GREED Runs the Company Today

    Apr 3, 2016 - Anonymous Employee in Columbus, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great talented friendly co workers that drive the success of the Company

    Cons

    Upper management that cares only about the majority shareholders which they are a part of and maximizing their profit/wealth. Use to be they wanted to share the Companies success with employees through benefits and pay. Since 2008 crisis they have reduced benefits drastically. Average pay increases have been 0-3% since then even with the last three years being the best in the Companies history and stock price up nearly 20 to 25 dollars a share. Which means as they have gotten rich the employees standard of living has gone down for nearly ten years. They have spent nearly 5 billion dollars on acquiring other Companies without doing anything to reward the employees for making the Companies success possible, Their mentality now is we can pay the employees as little as possible and they are to job scared to say anything about it. Greed runs the Company.

    Continue reading
    4 people found this review helpful
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  4. 1.0
    Current Employee, more than 10 years

    TCSR

    Dec 7, 2015 - Anonymous Employee in Tempe, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Cant really think of any besides being thankful that one has a job.

    Cons

    Management at the Manage Services side is horrible. They are extremely unprofessional and do nothing but gossip. If they put half the effort they do into gossiping about their own people they'd actually be productive. They don't like their employees. They undervalue their people. If you are thinking about working in the call center, don't! You are better off working at the Paypal center. And they start you off with better pay and put up with less of their immaturity. The supervisors and directors are so unprofessional.

    Continue reading
    8 people found this review helpful
  5. 3.0
    Current Employee

    Okay

    Apr 7, 2022 - Customer Service Representative (CSR) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits and discounts on businesses

    Cons

    High turnover and pay not great

    Be the first to find this review helpful
  6. 4.0
    Current Employee, more than 1 year

    Company Willing To Let You Grow

    Jun 29, 2014 - Senior Client Server Software Analyst in Columbus, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They've made many changes over the last year changing compensation packages and allowing promotions more frequently. As long as you are willing to learn they are willing to let you.

    Cons

    Pay scales still seem to be a little bit lower than the current market should suggest. Employees seem to get rewarded for time with the company instead of based off performance.

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  7. 2.0
    Current Employee, more than 10 years

    Used to be a great company before Global Payments merger

    Jul 15, 2022 - Senior Business Analyst 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people, culture and diversity.

    Cons

    Ever since the merger with Global Payments things have quickly gone downhill. Profits continue to meet or exceed targets yet layoffs keep happening quarterly yet they hire back people in a consultant capacity. The pay has never been that great but at least we had some sense of job security.

    2 people found this review helpful
  8. 4.0
    Former Employee

    Good for people in small town USA

    Oct 23, 2020 - Senior Cobol Developer in Columbus, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good co-workers that care about their clients and their jobs. Good place for those that want to stay at one company for 30 years. Got bought out by Global Payments, so some things are changing. Decent benefits, 401K match to a %. Columbus is 2nd largest city in GA, but still small town vipe,

    Cons

    Middle management still has 'Good ol'Boy' mentality. But hopefully, that will change under Global Payments. Not much room for advancement. Raises and promotions are rare and usually given to a select few. Morale in some areas is very low and ignored by management. Pay is lower than in major cities because there is almost no competition in Columbus.

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  9. 3.0
    Current Employee, more than 3 years

    OK place to work, but pay is below average

    Jan 5, 2023 - Senior Software Developer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    * Fast paced environment with a large company to get good work experience * Decent benefits package and time off * For the most part management is easy to work with and respond well to private issues * Regular performance reviews and pay increases (still not in line with other companies though) * Excellent termination package * New design pattern are fairly quickly integrated into the apps

    Cons

    * Says they are very open about company future and earnings, but then let go many senior and high paying jobs to save money. * Will promote you and then give you more work than you can complete * Will change job responsibilities but won't increase pay * Pay cuts during covid took a long time to be reinstated * They clearly care more about upper level exec salary than your own * Don't care about seniority and will let you go if it will save them money * Disciplinary process messy, unclear, and unfair * Senior developers here basically need to also find time to be managers and do more work for less pay than competitors * Pay system is unfair, more work for less pay the longer you work here. * Chaotic and error prone way of integrating every single new design pattern that came out (most developers do not know how it works but business wants solutions fast. there was not good communication with the business about what developers were changing in the app, lots of bugs missed and time wasted learning new design patterns that didn't really yield positive benefits to the business, good for developer knowledge though)

    Continue reading
    Be the first to find this review helpful
  10. 1.0
    Former Employee

    Terrible

    Jul 9, 2015 - Human Resources Assistant in Milton Keynes, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lovely location. Good benefits for full time staff.

    Cons

    Poor pay and very disorganised

    Continue reading
    6 people found this review helpful
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TSYS is a leading global provider of seamless, secure and innovative solutions to payment card issuers — financial institutions and retail...More

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TSYS|Total System Services

375 days ago

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We are honored that TSYS Managed Services EMEA was recognized at The Card & Payments Awards for Best Customer Service! With an innovative response to the pandemic, our team re-imagined contact center operations for Europe's leading card issuers without sacrificing team member safety or exceptional customer service. Click the link to learn how did it.
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TSYS|Total System Services

482 days ago

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Global Payments and Virgin Money, one of the leading financial services groups in the UK, announced an agreement to leverage Global Payments’ unique two-sided network to empower Virgin Money customers with market leading digital payments experiences globally. The companies are working to launch a new connected payment offering that creates frictionless experiences for Virgin Money’s consumers and merchants. This new pay proposition would extend commerce and provide an integrated suite of digital capabilities.
Global Payments and Virgin Money Form Strategic Alliance to Redefine the Future of Digital Commerce
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