TSYS|Total System Services Employee Reviews about "people"

Pros

Employees stay at this company for a very long time The people here are really nice and friendly They're trying to transition to new technologies

Cons

The food selection in the cafeteria is limited

Pros

The only pro is working closely alongside people suffering the same entitled customers and terrible management as you are not going through it alone.

Cons

Discriminatory practices. Management that do not follow their own policies. A culture of favouritism and bullying. Suffering abuse from customers every day with no support from management to the point where it impacts your mental health. Supervisors and managers that don't do their jobs and instead pass them off to agents who are not paid any more for doing them. Options to take on more skills, but no pay structure for doing so. A company that waxes lyrical about supporting mental health, but who will instantly punish an employee if they are deemed to have too many absences relating to their mental health. Total inflexibility around doctors and hospital appointments. A company that would rather hire managers externally than promote internally, and will lie to you about it at interview. A company that would rather endanger employees during a pandemic than trust them to work from home.

Pros

Prior to new management the company(TSYS)was people centered. They have some great people working for them Products were fair to good at best.

Cons

Customer service hold times of 45 mins, deployment of terminals was very poor, sales support weak at best, systems in place for sales poor. This put all customer service on the salesperson, who has quota to make. Can't make quota when tied up with customer service. New upper management focused on operational piece not sales. The approach of negative reinforcement never works. Upper management does not know what they are doing!!!!!

Pros

TSYS is full of team members that want to make a difference. Most of the people that I know here are very friendly and have great attitudes. They're trying to transition to performance based raises so high performers really are rewarded.

Cons

Some divisions (not all) appear to be losing sight of a healthy work/life balance. This isn't company wide, but something to be aware of. The same division also has promoted unhealthy competition between teams. It makes for a hostile work environment when we're working to out-do each other instead of working together.

Pros

Before TSYS acquired the Colorado office, when it was Procard, it was a good place to work with plenty of opportunities for learning and advancement. People worked together as a team, worked hard and enjoyed their work managing to accomplish a great deal with limited resources.

Cons

All of the good managers were forced out of the Colorado office when TSYS took final control. They were then replaced by senior people who were not remotely qualified to manage; productivity and opportunities for advancement ceased. Between the growing harassment from these new managers and the lazy mentality in the Georgia office, the good developers and QA people began to leave in mass. Some of the new people people people hired are lazy and overpaid forcing the few remaining good workers to work harder to compensate. This further fuels the exodus of good workers because the incompetent management does nothing about the lazy workers.

Pros

I have worked for this company for almost 12 Years, 9 of those years in Training, 4 years as Training Manager. We are like a well-oiled machine, we work extremely well together and love what we do. Is it challenging at times? yes, but what job isn't and would it be fun and challenging if it wasn't? The training team and some of the HR people are long serving employees 1 of them have been with the company longer than I have. I have creative licence to do my job the way I please and only need to run important decisions past my Manager. This is a great place to work, if you put the effort in you are rewarded with development opportunities.

Cons

The parking situation could be better, there aren't quite enough spaces for everyone but i'm just being picky now.

Pros

Their tech stack is great, up to date and a marketable skill for you. There are a lot of good people who work there and the quality of work is actually fantastic. They do have high standards. Work hours are reasonable, didn’t have to work more than 8 hours on most days.

Cons

This company is toxic for you all over the place. The work culture is toxic, there is a culture of blame and shame instead of fixing the issue. Managers have horrible egos, some engineers have horrible egos. Teams fight with each other instead of solving problems. Logging hours is incredibly strict to the point where it felt like going to school. You have to log your hours and document your work in about 5 places a day in addition to the standup updates. Even after, you might be questioned about your work by your manager or people who don’t understand it. This happened publicly in the group or at team meetings, just crushed team morale. Managers don’t listen to concerns of employees. Instead, employees who bring up problems are attacked and silenced. Some managers openly question/insult people in front of the whole team at times when they couldn’t complete their sprint tasks in time. This seriously demoralized the team. They are super cheap and don’t pay for any development tools. This makes your work harder and frustrating. Access to any resource is hard to get, debugging in production is frustrating because they use outdated freeware. They try to pay you as less as possible with no bonus, average benefits and even had a massive pay cut on top of that when we struggled during covid. Promotion is based on loyalty to the manager, no real criteria or measurement. They have this deluded notion that they are on the same level as other Fintech giants such as Paypal. Technologically, they actually are. But there is no innovation, no new ideas and the company is too fiscally conservative to compete with them. They use applying for H1B visa as a way to extract more work from immigrants, exploiting them with fear. Sometimes, they don’t apply for it which seriously jeopardizes their career and their lives. Some of them had to go back to their country because of this. I don’t get why you’d hire immigrants if you weren’t going to apply for their visa.

Pros

The compensation package is excellent and the company has a good attitude towards work-life balance. There is a good communication strategy and use of the company's intranet to support this, as well as ther business functions. A strong player in the cards industry (especially the US market) with a very broad spectrum of job opportunities. There are some very talented and dedicated people in this business who are a pleasure and a privilage to work with.

Cons

This is a very political and nepetistic place to work. The company has, by way of various business decisions and practices, become silo-based with each area, by necessity, protecting itself against others. When working within a team this can be invisible to an individual worker (although some middle and senior management decisions might seem a little odd). When working with other teams this can be frustrating, obstructive and demoralising. Due to this evironment it becomes vital to develop a network of contacts who can help and guide you in their area of the business. Sad as it is to say, you cannot assume someone in another area can/will/would want to help you. The current company motto "Up To Me" is intended to inspire people to take personal responsibility and encourage a culture of shared ownership and accountability. Unfortunately, to me, this seems like a very pesonal motto to buy into at a company level. Those that live by it did so anyway, and perhaps feel a little patronised. Those that do not have, perhaps, been handed a tool by which they can cajoul and shame others into action. This is a very US company, which is possibly a con to those with a very UK or European mindset. It also has a number of leaders and managers from a military background (especially in the US), which is again a possible con for those who find that mindset and culture a challenge to work with.

Pros

1. One can learn about payment card industry in depth and the insights of a credit card management system. 2. Fair yearly increments. 3. Work life balance

Cons

1. Biased nature of senior management can be seen quite often. 2. Ideas/suggestions (though appreciated) are not taken to the next level (read as neglected), down the line. 3. Experienced people behave as if they are the king which actually does not look good and creates negativity.