TSYS|Total System Services Employee Reviews about "training"

Pros

I have had a really positive experience whilst working at TSYS for the past 5 years. I started out in the customer service department taking phone calls which gave me the exposure of dealing with customers and helping me improve my customer service/people skills. I had monthly one to one catch ups with my manger to express any concerns, achievements and to express any progression I was interested in. I decided to apply for the Disputes and Chargebacks role after being in customer service for 6 months. I wanted to move into a specialist department and get more exposure to a different role. Once I moved into disputes, I was on the help desk team which was taking calls, logging cases and working queues which I really enjoyed. I then moved to the chargebacks team which involved reviewing the cases and submitting chargebacks, so it involved a lot more correspondence based work which is something which I really enjoyed as every case was different, it was so interesting, and I loved to take ownership of the cases and making them my own. I then developed into the representments role which involved discussing cases with the client, challenging any refused chargebacks and working reports. I really enjoyed my 3 and a half years in disputes and had the opportunity to move around a lot within the department gaining a lot of knowledge and skill. I expressed to my manager in disputes that I was very keen to join the training team and it is something I always wanted to get into. I was offered to join onto the training apprenticeship programme which was for the duration of a year. I massively recommend joining a course whether that be training/management if this is something you're interested in as I had no previous experience in training but knew I always wanted to get into it. The apprenticeship taught me key skills for training, gave me the tools to use and base my training around and helped me build my confidence and find myself as a trainer. I have now been in training for almost a year and I'm so happy with how far I have come and achieved. The key benefit of joining TSYS to me is the progression you can achieve which is amazing. Everyone here is very friendly and you would be welcomed with open arms. The company offer so many benefits which will be introduced as you join your training teams but overall TSYS is a really good workplace.

Cons

I dont have any cons.

Pros

I would say that training team is fabulous in providing training and also the HR team too good.

Cons

Poor work culture including biased Managers.Rotational shifts/extended shifts for 11-12 hours each day. Weekend working.No Canteen on weekends.

Pros

Amazing Benefits! Starting you will get 2 weeks of paid vacation, 80 hours of PDO (paid days off/sick time), and 40 float hours (paid holidays). We were offered an insurance package as temporary employees (started in October flipped to permanent February). Training was great and very informative and really made you excited to be a fraud analyst. Many opportunities for overtime if you're interested. Opportunities for advancement are often if you excel and are friendly with your leadership. Ultimately it is 'who you know' centric.

Cons

Although my schedule was 8-5 with Thursday and Fridays off some people accepted third shift (10p- 6a) or second shift 3-12a. If you accept a third shift position chances are slim to none that you will get switched to another shift. It is a 24/7 call center so only a select few get weekends off. You will also get to choose one holiday off(you can list your holidays in order of preference) if the holiday falls on one of your off days you're lucky! Scheduling is based off of seniority, so the tenured analysts choose their requests first. At one point only one person could be off (as a request) per shift, I believe this has changed since the department has expanded rapidly. Another con would be talking to the occasional rude customer on the phone. Another stressful aspect is the productivity standards (you are expected to work x amount of accounts an hour and they don't take into consideration the difficulty of certain portfolios as it is a multi client environment). Luckily, I was an Outbound analyst so all I had to do was judge accounts and call if I suspected fraud. Being an Inbound analyst is more stressful because you are tied to the phone taking inbound calls constantly. Mandatory overtime was also something we had to deal with often. Sometimes it is 5-7 hours on top of your 40 hr work week. 30 minute lunches when the portfolios are busy. Pay is also sub par..started at $10 after training $10.30 and within 2 years $10.67 I believe. Hard to survive off of that.

Pros

None at all, poor company

Cons

Talk a lot about mental health support and progression of which there is little to none. Claim to care about their employees but provide little benefits and low wage for a job with a high level of stress and absurd expectations for work ethic. Been an agent for a year and am still an agent despite being one of the top performers, taking on additional duties and requesting for further experience. Still not on a development plan. Regularly let poor management and behaviour slide. Not fully prepared for the work tasked and expected to take on workloads of other departments (such as disputes and online banking) with little training. Overall, an awful place and I’ve only been there so long due to the pandemic.

Pros

The Pay is very good

Cons

The training is slow and long

Pros

I have worked for this company for almost 12 Years, 9 of those years in Training, 4 years as Training Manager. We are like a well-oiled machine, we work extremely well together and love what we do. Is it challenging at times? yes, but what job isn't and would it be fun and challenging if it wasn't? The training team and some of the HR people are long serving employees 1 of them have been with the company longer than I have. I have creative licence to do my job the way I please and only need to run important decisions past my Manager. This is a great place to work, if you put the effort in you are rewarded with development opportunities.

Cons

The parking situation could be better, there aren't quite enough spaces for everyone but i'm just being picky now.

Pros

Good overtime pay and easy commute for Metro Atlanta. Excellent Trainers and clean work environment.

Cons

The challenges at TYSY is the unrealistic training that new temp employees spend 4 weeks in is useless. The Temp agency is taking deduction from Temp employees paycheck every week and labeling these deductions as tools. Also, the Company moral and retention is very low. They have an outdated SSP metric system and the Company offers no type of counseling for Temp workers who are verbally abused by their Clients Customers. They get rid of smart honest hard working People and keep the slackers. You cannot speak your thoughts in a Professional manner without be labeled as being a problem or issue. They have too many Supervisors and not enough organization. The place is dysfunctional.

Pros

TSYS is a great place to work. Training and support plans were in place from day one and there is a real sense of collaboration shown across the whole location. The department which I work requires collaboration and networking with multiple teams situated across the different floors and wings and I have never witnessed resistance or push back when seeking assistance on work. Management is approachable and open to feedback. This also appears to hold value and used to make changes when necessary. Promotions are supported and are evidently given to people on merit - not necessarily dictated by length of tenure. I work in a busy environment and little gestures such as vouchers and tokens of appreciation are commonplace to maintain morale and recognise efforts. The office itself is pretty impressive: TSYS York went through a refurbishment process just over a year a go and the space created puts a lot of other work places I have worked/visited in the shade. It has an amazing social area known as the Hub with a pool table and games console (XBOX One) and table tennis facilities outside for the summer. Each floor has a bean to cup coffee machine as well as deluxe hot chocolate machines (both of these give fresh drinks - they aren't the old school instant drink dispenser type machines).

Cons

As with any corporate company - challenges can be faced with trying to support a 24/7 operation across multiple global sites. This is not a criticism of TSYS in general - more of a common theme across businesses and the struggle to stay aligned when experiencing large time differences and having different processes in place.

Pros

It is definitely a resume builder. Employers like seeing that you have customer service skills. There are decent benefits (they are a little pricey though) and being able to start a 401k right away was a huge draw. The people that work here are an amazing group. They really care and want to help you out. While this may not be the most exciting job in the world or the most fun (it is a call center after all) the people make it worth going to work.

Cons

A lot of the managers have been hired externally, rather than promoted directly up the line. It makes it hard to get help from them if you are stuck on a difficult problem. They often tell you 'use your resources' occasionally those resources do help but often times they are split up between multiple places, are difficult to find and often have outdated information or are just flat out wrong. When you get an especially irate customer on the phone demanding a manager it is usually near impossible to get a manager to help you out. They give you an answer somewhere along the lines of 'submit a request and we will call them back in 24 to 48 hours'. That is no fun to have to explain to someone who is especially upset. When you first start and as you progress in the company they provide with you both in classroom training and on the job shadowing to help learn. Often times while you are in the classroom it feels like you are getting a lot of good information to help make you successful. Pray that you get someone good to shadow with. It turns out that the training is often like the 'available resources' outdated and wrong or irrelevant. Nothing has been to done to adjust the training despite multiple employees giving advise on how these training could be updated to provide more beneficial learning. Often times management also stresses about 'filling a gap in skills'. Basically there are too many technical support calls and not enough technical support agents to help get the calls out of queue faster. They will then send people through training who are not ready to take on those responsibility. This often times results in unneeded transfer calls and upset customers. Also just because you move up, take on more responsibility, have a more stressful and hectic work day does not mean you will be receiving additional compensation for that. Time off can also be difficult, you will get 2 weeks vacation time, 2 weeks sick time and 3 floating holidays. Good luck trying to use that time up though. There is very limited space on the number of slots available to take time off. They do expect you to plan ahead which is fair. However, sometimes something might come up that is two months away and the calendar is already full. It is also hard to schedule something like a doctors appointment or going to the dentist. You can try and work around your schedule but it sometimes just isn't that convenient and you may have to miss an hour or two of work. Management will usually make a big deal about needing to maybe come in late, leave early or taking an extra long lunch. Often time they make it seem like they are doing you a massive favor so that you can go take care of yourself. In additional to not being able to get time off you had better never leave your desk unless during one of your two allotted 15 minute breaks or your lunch. People had been getting pulled aside and written for something as simple as going to get a drink of water or going to the bathroom.

Pros

Great company to work for

Cons

Training is very bland and rushed