TTEC Reviews in West Virginia | Glassdoor

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TTEC West Virginia Reviews

Updated December 28, 2017
56 reviews

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West Virginia

3.0
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
TTEC Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
21 Ratings

56 Employee Reviews

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Pros
  • work from home, great training,great hours (in 251 reviews)

  • Work environment is good, trainers are friendly and very approachable (in 81 reviews)

Cons
  • Need better work life balance policies (in 38 reviews)

  • It does tend to get a little loud, but it is a call center (in 55 reviews)

More Pros and Cons

  1. "Easy work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Operations Associate in Morgantown, WV
    Current Employee - Client Operations Associate in Morgantown, WV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TTEC full-time (Less than a year)

    Pros

    The work is simple and the pay is fair for an entry level. Good benefits!

    Cons

    Not much room for growth, management is biased

    Advice to Management

    Needs to be fair with everyone and uphold disciplinary actions


  2. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Senior Client Advocate in Morgantown, WV
    Current Employee - Customer Service Senior Client Advocate in Morgantown, WV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time (More than a year)

    Pros

    strong opportunity to grow since they promote within

    Cons

    different departments may have difficulty speaking

  3. "Teletech Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Morgantown, WV
    Former Employee - Customer Service Representative in Morgantown, WV
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at TTEC full-time (More than a year)

    Pros

    There is extensive training. In this area, the starting salary is decent, even if you are considered "unskilled".

    Cons

    They say there are no sales quotas, but just think of the Wells Fargo fiasco. That goes on.

    Advice to Management

    If possible, try to relax the sales (or as they say "customer benefits").


  4. "It was okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Morgantown, WV
    Former Employee - Customer Service Representative in Morgantown, WV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TTEC full-time (More than a year)

    Pros

    Performance bonuses
    Lot of fun activities
    Great coworkers
    Flexible scheduling
    Good insurance
    Ample parking
    Great entry training program
    Move up quickly if good worker

    Cons

    Customers are idiots
    Location is hard to get to when icy
    High turnover so the people you trained with probably won’t be there in three months

    Advice to Management

    The customer isn’t always right and workers shouldn’t be penalized because they end up with a dumb caller.


  5. "Senior Specialist WFM Administration, ID Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Specialist WFM Administration, ID Management in Morgantown, WV
    Current Employee - Senior Specialist WFM Administration, ID Management in Morgantown, WV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time (More than 10 years)

    Pros

    Learn new things everyday. Work with great people. Meet new folks as well. Feel valued

    Cons

    overtime restrictions and cost of Health Insurance

    Advice to Management

    Get to know employees jobs a little better


  6. "It's A Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Morgantown, WV
    Former Employee - Call Center Agent in Morgantown, WV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TTEC (Less than a year)

    Pros

    TeleTech is a place where you go if you need immediate work. The hiring process is easy and almost anyone can get a job here. The work itself is fairly easy and it's hard to get fired as long as your making an effort to keep your job.

    Cons

    For me there was very few pros to working for TeleTech. I worked on-site and was constantly being nagged by management. I constantly would hear the words screamed 'Dial Out' when someone wasn't doing there calls. I felt like I was in high school the way the staff treated the agents on the phone. Also, the systems were cheap and would always crash.

    Advice to Management

    Learn how to use your own systems.
    Stop constantly nagging at your agents.


  7. Helpful (2)

    "Decent Pay, Terrible Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Morgantown, WV
    Former Employee - Associate in Morgantown, WV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TTEC full-time (More than 3 years)

    Pros

    Good pay for entry level job, provided health insurance, flexible scheduling.

    Cons

    Few breaks, inbound customer service, customer is always right attitude but then penalized after call.

  8. "CSR Bank of America"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Morgantown, WV
    Current Employee - Anonymous Employee in Morgantown, WV
    Doesn't Recommend

    I have been working at TTEC full-time (More than 3 years)

    Pros

    Pay is good for our area.

    Cons

    Earn bonuses but dont receive them without a fight. We hear you doesn't work HR is not on site. Everyone passes the buck.


  9. Helpful (1)

    "Working Hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Morgantown, WV
    Current Employee - Customer Service Representative in Morgantown, WV

    I have been working at TTEC full-time (Less than a year)

    Pros

    After you move onto the production floor you are able to change your schedule to something you want.

    Cons

    Training needs improvement and more one on one with other agents.

    TTEC Response

    Apr 20, 2017 – Social Media Specialist

    Thanks for the review. We're glad you are able to take advantage of a flexible working schedule. We'll see how else we can improve the training and increase the one on one with agents. But in the... More


  10. Helpful (1)

    "Awesome Place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Morgantown, WV
    Current Employee - Recruiter in Morgantown, WV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time (More than 3 years)

    Pros

    Advancement opportunities
    High rate of entry level pay
    Great Benefits

    Cons

    Strict Schedules, but they do have flex options

    TTEC Response

    Mar 16, 2017 – Social Media Specialist

    Thanks for the 5 stars! We're glad you like the advanced opportunities, great pay and benefits at TeleTech. We know that sometimes, the schedule can be tough, but if you need to do something or... More


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