TTEC Employee Reviews about "work from home"
64% would recommend to a friend
(974 total reviews)
Kenneth D. Tuchman
74% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The people are great and from many different parts of not only the U.S. but the world which I thought was great." (in 327 reviews)
- "Horrible training and stuff will just get thrown at you which you are expected to know." (in 369 reviews)
- "Managers don't communicate with the employees and TTEC allows their employees to be abused verbally." (in 109 reviews)
- "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." (in 82 reviews)
Ratings by Demographics
This rating reflects the overall rating of TTEC and is not affected by filters.
Found 974 of over 10K reviews
Updated Dec 6, 2023
- Popular
- Most Recent
- Highest Rating
- Lowest Rating
Reviews about "work from home"
Return to all Reviews- 3.0Nov 6, 2020Customer ServiceCurrent Employee
Pros
easy and good moneh for work from home
Cons
sketchy kind of atmosphere for hiring
2 - 5.0Aug 4, 2023Chat AssociateCurrent Employee, more than 1 yearAhmedabad
Pros
1) Work from Home 2) Work life balance 3)Salary on time 4)Career opportunities 5) Good work culture
Cons
1 Planning to discontinue the work from home 2) Salary on 2nd or 3rd.
1 - 2.0Feb 8, 2017Anonymous EmployeeFormer Employee
Pros
very comfortable and best work from home option
Cons
busy schedules and no breaks at all
1
TTEC Response7yThanks for the feedback! It's nice to know you liked the comfort of a work from home position. Sometimes, providing the best customer experience can get challenging. Thank you once again and we wish you well in your future endeavors!
- 2.0May 26, 2017Anonymous EmployeeFormer Employee
Pros
From doing the application, to getting an interview was pretty quick. The fact that they are work from home and are actually legit is a plus as well
Cons
The downside to this is during both of my welcome calls, it was unorganized. The training was unorganized. The training, or lack of training, was not enough to prepare you for the job. The last project I was on I would clock in and then was told for a week straight to log out cause the systems were down. My check was $55. What bill can I pay with that.
3 - 4.0Sep 2, 2021Customer Service RepresentativeFormer EmployeeHouston, TX
Pros
Decent hours. I worked 40 hours a week and the pay was somewhat decent for a work from home job.
Cons
Petty. The authenticating clients could be very tricky so be careful.
2TTEC Response3yYour tips allow us to recognize development opportunities as a company. Thank you for your time.
- 1.0Nov 23, 2012Customer Service RepresentativeFormer Employee, less than 1 year
Pros
The only pro is that the company allows people to work from the comfort of home.
Cons
Unorganized, Training doesn't prepare you for taking live calls, and the biggest issue is payroll. My first check was missing 2 days pay.....Way to make a first impression!
2 - 5.0Sep 10, 2021Claims SpecialistFormer Employee
Pros
Work from Home.Flexible and a variety of schedules. Good for stay at home mom or any parent that wants to work from home.
Cons
Big Training classes and the Training modules are long.
1 - 3.0Aug 10, 2021Team LeadCurrent Employee, more than 8 years
Pros
The work from home policy is good and they make it easy for people that are not used to it. It was also helpful when the pandemic hit as there was no transition as we had been doing it for years. People are kind and respectful especially when dealing with the different backgrounds and cultures as the operations involve people from all over the world. I feel one is heard and there are opportunities to greatly contribute if the person desires to do so. There is a good work/life balance that allows you to disconnect during non-working hours, weekends or vacation.
Cons
IT support is lackluster. The ticket creation is confusing as it usually gets assigned to an incorrect group. Answers are not that clear and issues tend to repeat themselves after a fix has been done. Benefits are not great where I'm located. The basic benefits from the local management meets an average standard but not much is done to make the employee appreciated. There are no inquiries from local management about what they can do to improve. Compensation and promotions are not clearly stated and one is left with the feeling it's expected to accept new roles without a clear communication of how or if that would be compensated accordingly.
- 5.0May 15, 2021Customer Service Representative (CSR) Work From HomeCurrent EmployeeCharlottetown, PE
Pros
Remote. Pay for a first time work from home agent is $15.25 which is good.
Cons
no cons at the moment.
1TTEC Response3yWe're happy that you're happy! We do all we can to ensure competitive pay and great benefits for our team members.
- 3.0Jun 25, 2020Customer Service RepresentativeFormer Employee, less than 1 yearOrlando, FL
Pros
growth opportunities and friendly staff (some). This was a work from home position and they supplied nice technology to bring home and the transaction was simple.
Cons
Although my time was short, training felt rushed and we were basically thrown into a campaign that we did not get much effective training on.
3TTEC Response4yWe appreciate your review of your time with TTEC! We wish you the best in your career and always welcome you to apply at www.ttecjobs.com for opportunities when you may want to return to the TTEC family.
