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TTEC

Engaged Employer

TTEC

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TTEC Employee Reviews about "work from home"

3.5

64% would recommend to a friend

(974 total reviews)

Chairman and CEO Kenneth D. Tuchman

Kenneth D. Tuchman

74% approve of CEO

Ratings by category

3.9

Diversity & Inclusion

3.6

Culture & Values

3.5

Work/Life Balance

3.4

Career Opportunities

3.3

Senior Management

3.3

Compensation and Benefits

Ratings distribution

5 stars

27%

4 stars

24%

3 stars

23%

2 stars

12%

1 star

15%

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "remote work from home opportunity(in 758 reviews)
  • "The pay is good and the stress level is low and I like my hours.(in 498 reviews)
  • "The people are great and from many different parts of not only the U.S. but the world which I thought was great.(in 327 reviews)
  • "Benefits are good(in 316 reviews)
  • "Work environment is good and friendly(in 121 reviews)
Cons
  • "Horrible training and stuff will just get thrown at you which you are expected to know.(in 369 reviews)
  • "Very bad style of work management is poor(in 348 reviews)
  • "low salary — it feels like I’m not compensated well with the workload I have.(in 343 reviews)
  • "Managers don't communicate with the employees and TTEC allows their employees to be abused verbally.(in 109 reviews)
  • "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice.(in 82 reviews)

Ratings by Demographics

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Found 974 of over 10K reviews

Updated Dec 6, 2023

Reviews about "work from home"

Return to all Reviews
974
    1. 3.0
      Nov 6, 2020
      Customer Service
      Current Employee
      Recommend
      CEO Approval
      Business Outlook

      Pros

      easy and good moneh for work from home

      Cons

      sketchy kind of atmosphere for hiring

      2
      1. 5.0
        Aug 4, 2023
        Chat Associate
        Current Employee, more than 1 year
        Ahmedabad
        Recommend
        CEO Approval
        Business Outlook

        Pros

        1) Work from Home 2) Work life balance 3)Salary on time 4)Career opportunities 5) Good work culture

        Cons

        1 Planning to discontinue the work from home 2) Salary on 2nd or 3rd.

        1
      2. Join the TTEC team
        See Our Latest Jobs
        1. 2.0
          Feb 8, 2017
          Anonymous Employee
          Former Employee
          Recommend
          CEO Approval
          Business Outlook

          Pros

          very comfortable and best work from home option

          Cons

          busy schedules and no breaks at all

          1

          Thanks for the feedback! It's nice to know you liked the comfort of a work from home position. Sometimes, providing the best customer experience can get challenging. Thank you once again and we wish you well in your future endeavors!

          1. 2.0
            May 26, 2017
            Anonymous Employee
            Former Employee
            Recommend
            CEO Approval
            Business Outlook

            Pros

            From doing the application, to getting an interview was pretty quick. The fact that they are work from home and are actually legit is a plus as well

            Cons

            The downside to this is during both of my welcome calls, it was unorganized. The training was unorganized. The training, or lack of training, was not enough to prepare you for the job. The last project I was on I would clock in and then was told for a week straight to log out cause the systems were down. My check was $55. What bill can I pay with that.

            3
            1. 4.0
              Sep 2, 2021
              Customer Service Representative
              Former Employee
              Houston, TX
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Decent hours. I worked 40 hours a week and the pay was somewhat decent for a work from home job.

              Cons

              Petty. The authenticating clients could be very tricky so be careful.

              2

              Your tips allow us to recognize development opportunities as a company. Thank you for your time.

              1. 1.0
                Nov 23, 2012
                Customer Service Representative
                Former Employee, less than 1 year
                Recommend
                CEO Approval
                Business Outlook

                Pros

                The only pro is that the company allows people to work from the comfort of home.

                Cons

                Unorganized, Training doesn't prepare you for taking live calls, and the biggest issue is payroll. My first check was missing 2 days pay.....Way to make a first impression!

                2
                1. 5.0
                  Sep 10, 2021
                  Claims Specialist
                  Former Employee
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Work from Home.Flexible and a variety of schedules. Good for stay at home mom or any parent that wants to work from home.

                  Cons

                  Big Training classes and the Training modules are long.

                  1
                  1. 3.0
                    Aug 10, 2021
                    Team Lead
                    Current Employee, more than 8 years
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    The work from home policy is good and they make it easy for people that are not used to it. It was also helpful when the pandemic hit as there was no transition as we had been doing it for years. People are kind and respectful especially when dealing with the different backgrounds and cultures as the operations involve people from all over the world. I feel one is heard and there are opportunities to greatly contribute if the person desires to do so. There is a good work/life balance that allows you to disconnect during non-working hours, weekends or vacation.

                    Cons

                    IT support is lackluster. The ticket creation is confusing as it usually gets assigned to an incorrect group. Answers are not that clear and issues tend to repeat themselves after a fix has been done. Benefits are not great where I'm located. The basic benefits from the local management meets an average standard but not much is done to make the employee appreciated. There are no inquiries from local management about what they can do to improve. Compensation and promotions are not clearly stated and one is left with the feeling it's expected to accept new roles without a clear communication of how or if that would be compensated accordingly.

                    1. 5.0
                      May 15, 2021
                      Customer Service Representative (CSR) Work From Home
                      Current Employee
                      Charlottetown, PE
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Remote. Pay for a first time work from home agent is $15.25 which is good.

                      Cons

                      no cons at the moment.

                      1

                      We're happy that you're happy! We do all we can to ensure competitive pay and great benefits for our team members.

                      1. 3.0
                        Jun 25, 2020
                        Customer Service Representative
                        Former Employee, less than 1 year
                        Orlando, FL
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        growth opportunities and friendly staff (some). This was a work from home position and they supplied nice technology to bring home and the transaction was simple.

                        Cons

                        Although my time was short, training felt rushed and we were basically thrown into a campaign that we did not get much effective training on.

                        3

                        We appreciate your review of your time with TTEC! We wish you the best in your career and always welcome you to apply at www.ttecjobs.com for opportunities when you may want to return to the TTEC family.

                      Viewing 1 - 10 of 974 Reviews
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                      11
                      3 Comments

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