TUI Group Reviews | Glassdoor

TUI Group Reviews

Updated April 9, 2017
30 reviews

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TUI Group CEO Friedrich Joussen
Friedrich Joussen
3 Ratings

30 Employee Reviews

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Pros
  • Sensible work/life balance where possible (in 9 reviews)

  • You have the possibility to work nearly everywhere around the world (in 7 reviews)

Cons
More Pros and Cons

  1. Helpful (3)

    "Luxury Travel, but employees are not respected"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Segundo, CA
    Current Employee - Anonymous Employee in El Segundo, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    You're constantly learning about new destinations for travel. Once in a while you can take advantage of a good travel deal.

    Cons

    Senior management does not support or provide enough resources to allow employees to do a great job. Staff is overloaded and overworked, resulting in low morale.

    Advice to Management

    Treat your regular employees better; they are the ones making memorable trips happen for employees. Treat employees with respect and compensate them appropriately.


  2. Helpful (1)

    "."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TUI Group full-time (More than 3 years)

    Pros

    Great travel benefits, employee reviews consistent.

    Cons

    Brands and different companies under main holding company tended to be convoluted.


  3. Helpful (8)

    "A frustrating environment for forward-thinking employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work/life balance is good, time-off is OK

    Cons

    Poor management, lack of decision-making, fear of change and resistance to using tools online to promote their product.


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  5. Helpful (4)

    "Constant Turnover"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TUI Group full-time

    Pros

    Well, there is free coffee.

    Cons

    Faked understanding & bad process/communication/qa riddles the company, so initiatives break before they start & when they begin.

    Advice to Management

    Hire people that know what they are doing and can lead. The company is full of people in charge faking until they make it, but they never make it.


  6. Helpful (6)

    "Complete Disorganization (TCS World Travel)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Seattle, WA
    Former Employee - Marketing in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TUI Group (Less than a year)

    Pros

    Great people to work with
    Fun product

    Cons

    - Gross financial mismanagement
    - No clear business goals/ objectives/ strategy
    - Executive team + upper management are all "career TCS"
    - CEO has ONLY worked for this company
    - NO PAID MATERNITY

    Advice to Management

    Replace management with experienced team of professionals who can implement real change


  7. Helpful (6)

    "Marketing Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at TUI Group full-time

    Pros

    Employees are really passionate about travel and have a good comradery with one another. When sales goals are met, the company rewards employees with small things that go a long way.

    Cons

    Executive management have no idea what direction they want to go in. They are very clickish and have to make decisions all together, all the time. Very poor leadership from the top down. Backstabbing is a common practice.

    Advice to Management

    Figure out what you want, stick with it and communicate it.


  8. Helpful (1)

    "Toxic environment with mix of inexperienced "directors""

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TUI Group full-time

    Pros

    Subsidized parking / free ORCA pass.
    Great view of the waterfront.
    Most employees are friendly.
    They offer health insurance, 401k and Paid time off
    Flexible work hours.

    Cons

    Pay is below average.
    Benefits are average.
    High school - cliquish environment.
    High employee turnover.
    Offers free travel but expect to work. Not a true benefit.
    Undermining and micromanaging "directors"
    Upper management and other departments will never take responsibility and accountability for company failures.
    Non-collaborative environment.
    "Everyone for themselves" attitude.
    Favoritisms in the upper levels.

    Advice to Management

    Executive level- ask why the high employee turnover. You may want to completely overhaul the marketing department. Top two levels are not experienced at their jobs. Currently, this is their first time as "directors." No other real world experience outside of the company.


  9. "Overworked, underpaid and thoroughly undervalued."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Overseas Holiday Advisor
    Former Contractor - Overseas Holiday Advisor

    I worked at TUI Group as a contractor (Less than a year)

    Pros

    Getting to see a new part of the world, and experiencing things you otherwise would never get to.

    Cons

    Waking up at 7am, and getting to bed again at 1am the following morning. Employees are often too tired to function properly! No assistance at all given with team problems raised during the season. Liquidation process is draining and pointless. Pay is awful.

    Advice to Management

    Realise that you can't pay your employees 400 a month and expect them to work every hour God sends!


  10. "Creatively crushing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Designer
    Former Employee - Designer
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at TUI Group full-time (More than 3 years)

    Pros

    There seems to be some good recruitment where talented individuals are hired who bring knowledge, big ideas and are always a good laugh. Industry as a whole is interesting and there's a lot of potential to experiment with new ideas and technology.

    Cons

    Old school view of how a company should run. Minimal acceptance for anything new.
    Too many 'no' people.
    People always want something new and exciting yet seem terrified of doing anything different when it comes down to it. "Doing the same thing over and over yet expecting different results".
    Most ideas are trampled on.
    Always 'something' better on the horizon to appease concerns but concerns are never quite addressed.
    Little development, education or training. Minimal investment in staff.
    High turn-over of staff - Quickly lose those talented individuals.
    Politics get in the way of everything, you just can't get anything done without every level having their input (sometimes felt like people would say something for the sake of it).
    Blame culture.
    Little time given to do a good job before something else needs to be done yesterday.
    A very top heavy structure with little support for those towards the bottom.
    Seems to be lots of talk but no action. Resulting in another meeting.
    Quite often low moral.
    Ideas/Strategy seems to change as it comes down the chain of command which is confusing. Being told one thing my the most senior staff but direct management are relaying something different - occasionally the opposite?!

    Advice to Management

    Trust those talented people you have hired to do their specialist job. Things might actually pick up if you allow people to exercise the ideas they have from time to time. Respect the fact that new ideas might fail but if something is learnt then it has been a success - allow the staff to know its ok to fail. Visibility of a sound strategy would be helpful. Invest in your staff. Invest in the culture.


  11. Helpful (7)

    "My worst career experience so far"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at TUI Group full-time (Less than a year)

    Pros

    The company is very driven and have a strong sense of where they want to be in a few years time.
    There is a free bus that takes you to the Luton office from Luton Airport Parkway station
    Theres a company monthly meeting which usually involves guest speakers and free goodies

    Cons

    I had a very very bad experience at TUI, from day one of joining I was made to feel like an outkast.
    A lot of people already have their friendship groups and so it is hard to actually become friends with people at work, not enough effort is put into social intergration from the very beginning.
    I also experienced a horrific manager who was the reason others had left in the past.

    Advice to Management

    When multiple staff members complain about one manager and even end up leaving because of this manager, then this means that this manager lacks in social skills and the ability to form positive relationships with coworkers. meaning that they shouldn't be a manager.


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