TUI Group Reviews | Glassdoor

TUI Group Reviews

Updated August 11, 2017
100 reviews

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3.5
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TUI Group CEO Friedrich Joussen
Friedrich Joussen
18 Ratings

100 Employee Reviews

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  1. Helpful (3)

    "Luxury Travel, but employees are not respected"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Segundo, CA
    Current Employee - Anonymous Employee in El Segundo, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    You're constantly learning about new destinations for travel. Once in a while you can take advantage of a good travel deal.

    Cons

    Senior management does not support or provide enough resources to allow employees to do a great job. Staff is overloaded and overworked, resulting in low morale.

    Advice to Management

    Treat your regular employees better; they are the ones making memorable trips happen for employees. Treat employees with respect and compensate them appropriately.


  2. Helpful (4)

    "Constant Turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TUI Group full-time

    Pros

    Well, there is free coffee.

    Cons

    Faked understanding & bad process/communication/qa riddles the company, so initiatives break before they start & when they begin.

    Advice to Management

    Hire people that know what they are doing and can lead. The company is full of people in charge faking until they make it, but they never make it.

  3. Helpful (7)

    "My worst career experience so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at TUI Group full-time (Less than a year)

    Pros

    The company is very driven and have a strong sense of where they want to be in a few years time.
    There is a free bus that takes you to the Luton office from Luton Airport Parkway station
    Theres a company monthly meeting which usually involves guest speakers and free goodies

    Cons

    I had a very very bad experience at TUI, from day one of joining I was made to feel like an outkast.
    A lot of people already have their friendship groups and so it is hard to actually become friends with people at work, not enough effort is put into social intergration from the very beginning.
    I also experienced a horrific manager who was the reason others had left in the past.

    Advice to Management

    When multiple staff members complain about one manager and even end up leaving because of this manager, then this means that this manager lacks in social skills and the ability to form positive relationships with coworkers. meaning that they shouldn't be a manager.


  4. Helpful (4)

    "Hierarchy and then some !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT in Luton, East of England, England (UK)
    Current Employee - IT in Luton, East of England, England (UK)
    Doesn't Recommend
    Neutral Outlook

    I have been working at TUI Group full-time (Less than a year)

    Pros

    Lots of committed staff who go above and beyond
    Holiday concessions after qualifying period

    Cons

    This is without a doubt the most hierarchical company I have ever worked for. Managers in my department seem to accentuate this much to the demoralisation of the majority. There is objective, charter and local strategy overkill which stifles creativity and ultimately just focuses managers on hitting targets and ticking boxes.
    Management styles seems to be stuck in a previous decade, trust your people to perform, park egos and old style management techniques at the door.

    Advice to Management

    Be serious about taming the hierarchy and you will instantly get a more engaged workforce. Internal communications should be sent out to everyone not just selected grades of employees.


  5. Helpful (1)

    "get away from them !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Faro (Portugal)
    Current Contractor - Anonymous Contractor in Faro (Portugal)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TUI Group as a contractor (Less than a year)

    Pros

    Hierarchies and organization in the main offices.

    Cons

    The branch office at Portugal is full of arrogant and incompetent people, all put their personal interests and affect the company, many unmotivated people, too many and many legal problems unresolved. Too many criticize but only a few work. I´ll b out of here asap be careful with that toxic people in Portugal!


  6. Helpful (2)

    "Disappointing. Poor leadership and unrealistic expectations."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Luton, East of England, England (UK)
    Current Employee - Anonymous Employee in Luton, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TUI Group full-time (More than 10 years)

    Pros

    Colleagues and friends
    Concession scheme
    SOME good products
    Good opportunities to travel
    Big business culture (if you like that kind of thing)
    Good commercial modelling and sound propositions

    Cons

    Appalling leadership. Especially at board level. There is practically zero external experience and because they have grown and been promoted through a "jobs for the boys culture" they know little else and just bring more underexposed and naive talent through the ranks, constantly convincing themselves that the business is improving when it's actually detracting.

    The board pays complete lip service to the notion of having to change, but then when forced - relents and backtracks to avoid making any firm commitment to improve the business or address incredibly serious Customer experience shortcomings. Always wanting more for less without realising that the business needs a serious investment to gain the returns it commits to.

    Most of the senior management are aware that more should be done to improve the product, experience and systems but everything that requires any investment is scoffed at.

    Advice to Management

    Replace yourselves. Put a Customer representative on the board and start taking Customer experience and product quality seriously. You cannot just compare and do little, you need to challenge and grow and act like the biggest business in the industry rather than just be it and fail to innovate and recognise Customers are not just banks.

    TUI Group Response

    Aug 8, 2017

    We really respect your right to share your experiences and perspective, but we don’t feel that your comments fully reflect the reality of working for TUI.

    It looks like you may be a current... More


  7. Helpful (3)

    "Bit shaky"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Clearwater, FL
    Current Employee - Anonymous Employee in Clearwater, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at TUI Group full-time (More than 5 years)

    Pros

    Products are brilliant.
    Health insurance is very affordable.
    Location is convenient.

    Cons

    Only 6 bank holidays
    Some departments are allowed flexible work schedules
    Uk team has completely different freedom of flexibility and working from home than the U.S. office
    US office gets the least amount of bank holidays,
    Not closed day after Thanksgiving
    Exec team is out of touch with technology and customer experience
    Micromanaged
    If you are a manager, you are not allowed to run your team
    Pay is lower than average

    Advice to Management

    Let people get their jobs done
    Stop coming up with ideas that affect many people and just throw it in their laps, get the people who are doing the works ideas as to when things can get accomplished. Treat everyone fairly, and equally.
    Actually give people raises.

  8. Helpful (1)

    "Too many chefs who don't know how to cook..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cloud Platform Team Lead in Clearwater, FL
    Current Employee - Cloud Platform Team Lead in Clearwater, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at TUI Group full-time (More than 5 years)

    Pros

    Great products and plenty of opportunity for people to do great things.

    Cons

    Too many inexperienced/poor managers get hired long enough to change direction, make a mess and then leave the company. There are many legacy employees who just don't have the chomps for making decisions about digital presence and IT. Lack of coordination and forward vision results in projects not getting finished or getting delayed.

    Lack of proper planning results in overworking employees.

    Advice to Management

    Consolidate your technologies among brands.
    Identify those employees who are most talented and treat them as such.
    Move T1 roles to those employees who are best suited for support.
    Better project management
    Get developers to leverage cloud tech vs going with 'whatever the vendor says'
    Stop relying on vendors so much. This is why you lack internal talent.


  9. "Not being appriciated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telecommunications Engineer in Tampa, FL
    Current Employee - Telecommunications Engineer in Tampa, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at TUI Group full-time (More than 3 years)

    Pros

    Employees are great - try to have team building within the company- but IT does not participate.

    Cons

    Management decisions are political and your experience isn’t appreciated.
    Very micro managed.

    Advice to Management

    let your people do what they specialize in.


  10. "Tui Travel"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Luton, East of England, England (UK)
    Current Employee - Anonymous Employee in Luton, East of England, England (UK)
    No opinion of CEO

    Pros

    Spacious and modern working environment.

    Cons

    A bemoth of a company too big to run efficiently. Waste is rife and governance and controls severly lacking for a FTSE100. Change takes forever and in many areas there is no apetite for it.

    Advice to Management

    Performance manage your teams


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