TUI Group Reviews | Glassdoor

TUI Group Reviews

Updated September 30, 2017
35 reviews

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TUI Group CEO Friedrich Joussen
Friedrich Joussen
6 Ratings

35 Employee Reviews

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Pros
  • Sensible work/life balance where possible (in 8 reviews)

  • Trusted Unique Inspiring great people (in 13 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "IT - Poor performance, poor project delivery, poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Applications Developer in Luton, East of England, England (UK)
    Current Employee - Senior Applications Developer in Luton, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TUI Group full-time (More than 10 years)

    Pros

    Cheap (sometimes free) holidays for those on the old 'ring fenced' legacy Thomson/Britannia concession schemes.
    Good salary for people who have been there a long time and are hanging on for redundancy (although long serving staff are starting to leave anyway).
    Bonus for management, which is performance related apparently, but all of the poor performers get it anyway.

    Cons

    Used to be a lovely office environment before they got rid of people's draw sets and replaced them with lockers. Also have long impersonal desks rather than swanky curved pods of 6 desks.
    Seems that people now only stay at TUI for between 2 and 3 years before leaving, as they soon find out that it's not a great company to work for.
    You see poor management that have been there for many years and are very stale, but get to do and behave as they wish. For example, one manager works at an office in Surbiton that just happens to be around the corner from her house, even though quite she has no staff at that location. Also has staff (old TRACS support) that were given jobs and are allowed to work from home all week or at least 4 out of 5 days. This goes unquestioned.
    At the quarterly IT conferences, they often talk about 'Accountability', but poor performance continues to be rewarded in this clichy environment as people are protecting their buddies.
    Lots of back stabbing.
    People walking around laughing and joking like the own the place (long servers) knowing that they are safe underperforming as they have been for years.
    If you are a friend of management, you'll do well however you perform.

    I cannot wait to leave and like many am awaiting a chance of redundancy after ne of the next restructures.
    They have survey monkey questionnaires quite often when management and the company get slated, but only the few good points are published, so again things go on without change.
    IT senior managers always state how well IT are seen by 'the Business', but when you speak to the key stakeholders this is completely wrong.

    Advice to Management

    Wake up and look at the dead wood that you are surrounded by.
    Have a conscience and do what you are paid to do.


  2. "Loyalty and hard work is rarely recognised"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TUI Group full-time (More than 8 years)

    Pros

    I loved my job, I worked in an amazing team. Good benefits from outside suppliers.

    Cons

    Serious lack of structure, loyalty and hard work isn't recognised and taken for granted. Upper management are weak and fail to deal with any issues even when taken directly to them, often they make it worse. Until something drastic happens nothing is done if there is an issue. Unrealistically high targets in a declining market. Poor engagement.

    Advice to Management

    Face problems head on and ensure they're resolved. Listen to your teams - you might keep the ones that are loyal to the brand

  3. "Sales Team Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at TUI Group full-time

    Pros

    Free Ski Trips & staff events

    Cons

    Not a place for those people that lack resilience or suffer with a mental health problem anxiety / depression

    Advice to Management

    Sales Managers resist gossip with subordinates and explicit favouritism


  4. "A very underwhelming employment experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Holiday
    Former Contractor - Holiday
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TUI Group as a contractor (More than 3 years)

    Pros

    The freedom and independence of travel, living in a very different environment. The ability to experience history, tradition, culture, cuisine, geology, environment and landscape. Most employees grow in resourcefulness and resilience as well as problem solving and confidence.

    Free excursions and days out in order to promote and sell excursions. Best part of the job. Car if you are an experienced driver with a clean driving license.

    If you last longer than a year, staff concession on low season (winter months) holidays.

    Cons

    Where to start... some of the worst Team Leaders and Team Managers I've ever come across in my life - really vicious, vindictive and nasty individuals who do not live and breathe your company standards and values.

    Very poor standards of staff accommodation and facilities. Problems with mould, damp, no air conditioning, no washing machine, sloping ceilings (I was thankfully moved out of that "room" within an hour during season 1), beds with springs poking through the mattress, noise from traffic on main roads, lack of hot water, poor showers, poor quality and dangerous cars that subsequently failed the ITV.

    Problems with iPad technology - both the iPad itself with a scratched camera and the apps which were very poor and not user friendly, causing technical issues with the day to day role.

    Employee profile not always matched to hotel rating and standards. Why not be honest with your employees? If you're going to give your employees a rough season, be honest and tell them up front so they can make a decision whether to continue in the role before flying out, leaving family and friends. My experiences were so horrific that TUI didn't just lose an employee, they lost a customer - and my family and friends as customers.

    Not an inclusive disability friendly employer. One team manager didn't know and understand the basics of the Equality Act 2010 and another team leader, now promoted to team manager, thought that equality was about treating everyone the same.

    Advice to Management

    Please appreciate that your employees are also your customers and joined the job with a love of all things travel and holiday related. Many of your employees are extremely well travelled. Lose an employee after repeated management failings - and lose a customer and all their family and friends as customers too.


  5. Helpful (2)

    "Sovereign telephone sales advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sovereign Holidays Telesales in Crawley, West Sussex, South East England, England (UK)
    Former Employee - Sovereign Holidays Telesales in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TUI Group full-time (Less than a year)

    Pros

    All expenses paid work trips to the Canary Islands
    Ground floor canteen
    Paid monthly
    Interesting, engaging staff
    Experienced staff
    Initial training off phones

    Cons

    Big Brother style start on the telephones.
    You need to speak with a Southern Counties accent or you're just not really welcome.
    Earning potential limited : senior staff control the type of calls you get. If you are sent more admin type calls your sales earnings and your team ranking decreases.
    After an initial 6 months you show excellent development , even come top in team rankings, yet that's still not good enough. I still didn't speak in a southern counties accent.
    Initial training very superficial
    Staff constantly work in survival mode to achieve 20 or so different targets.
    If you don't deliver what leaders want, you would be forced out and shown no mercy.
    Cancel your pre-booked holiday to suit business needs if you're a new member of staff.
    You need to quickly join a clique as soon as you arrive, or you'll be vulnerable to team leader bullies.

    Advice to Management

    Exceptional branding deserves effective leaders, not poorly experienced muppets that bully new staff.
    Worse leadership I've ever experienced. And I have been working for 29 years. Make this horrid place to work into a pleasant place to work. Customers are looking for paradise remember. Sovereign Holidays paradise found.


  6. Helpful (2)

    "Disappointing. Poor leadership and unrealistic expectations."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Luton, East of England, England (UK)
    Current Employee - Anonymous Employee in Luton, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TUI Group full-time (More than 10 years)

    Pros

    Colleagues and friends
    Concession scheme
    SOME good products
    Good opportunities to travel
    Big business culture (if you like that kind of thing)
    Good commercial modelling and sound propositions

    Cons

    Appalling leadership. Especially at board level. There is practically zero external experience and because they have grown and been promoted through a "jobs for the boys culture" they know little else and just bring more underexposed and naive talent through the ranks, constantly convincing themselves that the business is improving when it's actually detracting.

    The board pays complete lip service to the notion of having to change, but then when forced - relents and backtracks to avoid making any firm commitment to improve the business or address incredibly serious Customer experience shortcomings. Always wanting more for less without realising that the business needs a serious investment to gain the returns it commits to.

    Most of the senior management are aware that more should be done to improve the product, experience and systems but everything that requires any investment is scoffed at.

    Advice to Management

    Replace yourselves. Put a Customer representative on the board and start taking Customer experience and product quality seriously. You cannot just compare and do little, you need to challenge and grow and act like the biggest business in the industry rather than just be it and fail to innovate and recognise Customers are not just banks.

    TUI Group Response

    Aug 8, 2017

    We really respect your right to share your experiences and perspective, but we don’t feel that your comments fully reflect the reality of working for TUI.

    It looks like you may be a current... More


  7. "Internal Problems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    In Berlin they have really beautiful office

    Cons

    The communication with Hannover is terrible

  8. Helpful (2)

    "If your face fits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Agent in Stoke-on-Trent, England (UK)
    Former Employee - Travel Agent in Stoke-on-Trent, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TUI Group full-time (More than 5 years)

    Pros

    good staff concessions to use on your own holiday

    Cons

    Tui managers have their favourites and if your face fits then you are good, however if one of their favourites takes a disliking to you then you stand no chance.

    Advice to Management

    treat all staff fairly

    TUI Group Response

    May 24, 2017

    Thank you for your feedback, which will be passed on. It is great that you made use of our generous staff concessions on your holiday, as we have introduced some fantastic destinations, cruises... More


  9. "Dissapointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Labour Relations Manager in Palma (Spain)
    Former Employee - Labour Relations Manager in Palma (Spain)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TUI Group full-time (More than 5 years)

    Pros

    International environment and opportunities to learn even when it is about what not to do!

    Cons

    Very poor in all senses in upper management. no human values! Bad and very changing business strategies!

    Advice to Management

    Study more, be transparent, honest, say the truth and try to be good people!


  10. "If your face fits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook

    I worked at TUI Group as a contractor

    Pros

    Get to see world make new friends

    Cons

    Management unsupportive, especially when people have given up everything to come overseas. Management had favourites and basically wrong doing was overlooked if you were in the gang yet innocent mistakes for the wrong people resulted in diciplinary action

    Advice to Management

    Treat all staff on same level as equals


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