TUI Group Reviews | Glassdoor

TUI Group Reviews

Updated October 4, 2016
28 reviews

Filter

Filter


1.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
TUI Group Joint CEO Friedrich Joussen
Friedrich Joussen
2 Ratings

28 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • work/life balance of colleagues was not in good (in 6 reviews)

  • Long hours, uniform not comfortable (in 7 reviews)

More Pros and Cons

  1. "If your face fits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook

    I worked at TUI Group as a contractor

    Pros

    Get to see world make new friends

    Cons

    Management unsupportive, especially when people have given up everything to come overseas. Management had favourites and basically wrong doing was overlooked if you were in the gang yet innocent mistakes for the wrong people resulted in diciplinary action

    Advice to Management

    Treat all staff on same level as equals


  2. Helpful (1)

    "Aim high... very high or fly home"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chester, England (UK)
    Former Employee - Anonymous Employee in Chester, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TUI Group full-time

    Pros

    Experience European culture, cuisine, tradition, history, scenery and landscape whilst being paid in a sales through service customer facing role.

    Cons

    Some of the worst Team Leaders and Managers I've ever come across. Poor living conditions with problems with noise, extreme heat, damp, hot water supply, bed comfort and no access to a washing machine. Too much of out individual employee control. Can be placed in under performing and failing hotels dealing with a constant stream of complaints and problems.

    Advice to Management

    Treat employees with respect and fairly and you wouldn't need to spend so much time and money each year on recruitment. Match each individual to a hotel and guest profile. Understand disability in the workplace and understand that everyone is different and some people have specific needs to be met but can massively contribute to the success of the company through their skills, experience, knowledge and expertise.


  3. "Leere Versprechungen, zu wenig Gehalt, Mitarbeiter werden ausgenutzt"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reiseberatung in Vienna (Austria)
    Former Employee - Reiseberatung in Vienna (Austria)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TUI Group (More than 3 years)

    Pros

    Team war nett, teilweise Vergünstigungen bei Reisen, schönes Büro und schöne Ausstattung

    Cons

    Permanente Unterbesetzung, Mindestlohn, leere Versprechungen bei der Einstellung. Keine Auszahlung der Provisionen. Man muss ständig für das Unternehmen zur Verfügung stehen und ständig einspringen aufgrund der Unterbesetzung. Teammitglieder, die das Unternehmen verlassen werden nicht nach besetzt, dadurch ständig hoher Stresslevel. Vorgesetzter macht was er will und was zu seinem Vorteil ist und nicht das, was gut für das Team wäre. Mittleres Management interessiert sich nicht dafür, somit schlechte Stimmung innerhalb des Teams und niedrige Motivation. Als Mitarbeiter ist man nur eine Nummer innerhalb des Konzerns, die Umsatz machen soll und kein Mitarbeiter mit Bedürfnissen. Der Mensch zählt nur als Arbeitstier. Nach außen hin möchte das Unternehmen mit Qualität punkten, jedoch rumort es innerlich! Viele Mitarbeiter haben schon das Unternehmen wegen dieser Gründe verlassen und viele weitere werden noch folgen. Es ist kein angenehmer Arbeitsplatz mehr.

    Advice to Management

    Das Management sollte versuchen gute Mitarbeiter im Unternehmen zu halten, gute Mitarbeiter müssen fair entlohnt und behandelt werden! Die Mitarbeiterbefragung stellt die falschen Fragen!! So wird man nicht herausfinden, wo genau der Schuh drückt, aber es scheint so als sei dies auch nicht von Interesse. Mehr Fokus auf das Wohlbefinden der Mitarbeiter, vor allem für jene, die in unmittelbaren Kundenkontakt sind. Dies würde sich auch wieder positiv auf den Umsatz auswirken.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Disgraceful Attitude to Guests"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Overseas Representative in Kérkyra (Greece)
    Former Employee - Overseas Representative in Kérkyra (Greece)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Travel. Part of a team (if you're lucky)

    Cons

    Long hours
    Managers focus on sales over guest satisfaction
    Profit is more important than anything
    Proper procedures not followed when most important

    Advice to Management

    Make sure managers are properly experienced/trained before giving them such important roles


  6. Helpful (1)

    "Lots of fun, and great learning experience."

    Star Star Star Star Star
    Former Employee - Sustainable Development Intern in Gatwick, England (UK)
    Former Employee - Sustainable Development Intern in Gatwick, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TUI Group (Less than a year)

    Pros

    TUI are very environmentally conscious, so working in their sustainable development department for a few weeks was a positive experience. Literally everyone was polite and friendly, would take the time to explain things to me, and time out of their day to meet up with me, help on my project work, and even provide advice on my career, and where I could go next. I've always stayed in touch. It doesnt make sense for me (personally) to apply straigh away, but I do hope to return to this company at some point in the future.

    Cons

    Offices were very plain, and not in interesting locations. (But they do name their office after global capital cities!).


  7. "No duty of care for staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Overseas Destination Representative in Ibiza (Spain)
    Former Employee - Overseas Destination Representative in Ibiza (Spain)
    Doesn't Recommend
    Negative Outlook

    I worked at TUI Group full-time (Less than a year)

    Pros

    Working in a different country

    Cons

    You are treated as just a number by this company. There is a lot of blatant favouritism where there is one rule for one and another rule for somebody else. When you are unwell/need medical treatment they don't not look after you properly or want to provide you with anytime off. If you want to feel valued as an employee I would not recommend this company for you. They are very badly organised and often forget to pick you up for work and you are at fault for there mistake.

    Advice to Management

    Management need to start showing proffesionalism and start treating all members of staff equally. And start paying attention to the duty of care for there staff or else they should not be in that role


  8. "get away from them !"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Faro (Portugal)
    Current Contractor - Anonymous Contractor in Faro (Portugal)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TUI Group as a contractor (Less than a year)

    Pros

    Hierarchies and organization in the main offices.

    Cons

    The branch office at Portugal is full of arrogant and incompetent people, all put their personal interests and affect the company, many unmotivated people, too many and many legal problems unresolved. Too many criticize but only a few work. I´ll b out of here asap be careful with that toxic people in Portugal!


  9. "Very bad experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    No pros at all. very bad experience

    Cons

    Very bad management. People don't respect any1


  10. Helpful (2)

    "Like a school playground"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Centre Agent in Swansea, Wales (UK)
    Former Employee - Call Centre Agent in Swansea, Wales (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at TUI Group full-time (Less than a year)

    Pros

    discount of holidays after being there a year

    Cons

    Long working hours, bad management, Terrible pay, awful collegues

    Advice to Management

    Open your eyes and be more supportive. Especially when theres a disaster happening and your staff would rather intimidate other staff. the bitchiness is unreal


  11. Helpful (3)

    "Terrible company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Copywriter in Luton, South West England, England (UK)
    Former Employee - Copywriter in Luton, South West England, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TUI Group full-time (More than 3 years)

    Pros

    Big and recognisable company
    Fun industry
    Some good people
    Decent facilities
    Some perks such as holiday discount
    Good work-life balance

    Cons

    Terrible management
    Very political
    Old fashioned processes
    Deceitful management
    Management that aren't qualified for the job

    Advice to Management

    stop playing favourites
    Stop acting high and mighty
    Respect your staff
    Reward your hard working staff
    Stop taking all the credit



Showing 28 of 218 reviews
Reset Filters