TUI Group Reviews | Glassdoor

TUI Group Reviews

Updated December 11, 2017
284 reviews

Filter

Filter

Full-timePart-time

284 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. Helpful (1)

    "Disgraceful Attitude to Guests"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Overseas Representative in Kérkyra (Greece)
    Former Employee - Overseas Representative in Kérkyra (Greece)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Travel. Part of a team (if you're lucky)

    Cons

    Long hours
    Managers focus on sales over guest satisfaction
    Profit is more important than anything
    Proper procedures not followed when most important

    Advice to Management

    Make sure managers are properly experienced/trained before giving them such important roles


  2. Helpful (2)

    "If your northern you won't fit in"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Overseas Holiday Advisor in Albufeira (Portugal)
    Former Employee - Overseas Holiday Advisor in Albufeira (Portugal)
    Doesn't Recommend

    Pros

    See the world, free excursions to help with selling,

    Cons

    Very judgemental and very Id your face fits style company, prime example was bullied by resort team manager often tried making examples of my mistakes to the team despite one advisor sending a guest to wrong hotel and one losing emergency phone out drinking when on emergency duty. But as their face fit got away with it. Over seas reps generally just people whom are struggling with how life works in the real world so if your real you don't belong there.

    Advice to Management

    Treat all staff as equals don't show obvious favouritism

  3. "Dissapointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Labour Relations Manager in Palma (Spain)
    Former Employee - Labour Relations Manager in Palma (Spain)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TUI Group full-time (More than 5 years)

    Pros

    International environment and opportunities to learn even when it is about what not to do!

    Cons

    Very poor in all senses in upper management. no human values! Bad and very changing business strategies!

    Advice to Management

    Study more, be transparent, honest, say the truth and try to be good people!


  4. Helpful (5)

    "Bully Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Advisor in Stoke-on-Trent, England (UK)
    Former Employee - Travel Advisor in Stoke-on-Trent, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TUI Group full-time (More than 5 years)

    Pros

    -good concessions and staff travel offers
    -nice uniform
    -annual leave entitlement (if you manage to get the time off)

    Cons

    -bully management right up to the top
    -if your face fits then you are ok but if you challenge the management then you will find yourself shipped out
    -ridiculously low wages
    -management cherry pick the best inquiries and give to the top sellers instead of been fairly shared
    -favoritism in every store
    -no breaks if you are busy
    -Compulsory overtime that is paid back in lieu time rather than monetary
    -been inflexible on annual leave - cant overlap 2 agents been off at any one time but with 20 agents who all have 5 weeks AL to take and only 46 weeks in a year to take it (no AL for the first 6 weeks of the year) it was impossible not to overlap - resulting in AL always been denied
    - no way to progress if you are a top seller as the management want to keep you as an agent for greed

    Advice to Management

    get rid of your bullies and you may manage to retain your staff. Stop with the favoritism.


  5. "Awful company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TUI Group full-time

    Pros

    - Nice uniform
    - Big name in the industry

    Cons

    Bully management, low wages, no training, no support.


  6. "Internal Problems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    In Berlin they have really beautiful office

    Cons

    The communication with Hannover is terrible


  7. Helpful (3)

    "Disappointing. Poor leadership and unrealistic expectations."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Luton, East of England, England (UK)
    Current Employee - Anonymous Employee in Luton, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TUI Group full-time (More than 10 years)

    Pros

    Colleagues and friends
    Concession scheme
    SOME good products
    Good opportunities to travel
    Big business culture (if you like that kind of thing)
    Good commercial modelling and sound propositions

    Cons

    Appalling leadership. Especially at board level. There is practically zero external experience and because they have grown and been promoted through a "jobs for the boys culture" they know little else and just bring more underexposed and naive talent through the ranks, constantly convincing themselves that the business is improving when it's actually detracting.

    The board pays complete lip service to the notion of having to change, but then when forced - relents and backtracks to avoid making any firm commitment to improve the business or address incredibly serious Customer experience shortcomings. Always wanting more for less without realising that the business needs a serious investment to gain the returns it commits to.

    Most of the senior management are aware that more should be done to improve the product, experience and systems but everything that requires any investment is scoffed at.

    Advice to Management

    Replace yourselves. Put a Customer representative on the board and start taking Customer experience and product quality seriously. You cannot just compare and do little, you need to challenge and grow and act like the biggest business in the industry rather than just be it and fail to innovate and recognise Customers are not just banks.

    TUI Group Response

    Aug 8, 2017

    We really respect your right to share your experiences and perspective, but we don’t feel that your comments fully reflect the reality of working for TUI.

    It looks like you may be a current... More

  8. Helpful (2)

    "Sovereign telephone sales advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sovereign Holidays Telesales in Crawley, West Sussex, South East England, England (UK)
    Former Employee - Sovereign Holidays Telesales in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TUI Group full-time (Less than a year)

    Pros

    All expenses paid work trips to the Canary Islands
    Ground floor canteen
    Paid monthly
    Interesting, engaging staff
    Experienced staff
    Initial training off phones

    Cons

    Big Brother style start on the telephones.
    You need to speak with a Southern Counties accent or you're just not really welcome.
    Earning potential limited : senior staff control the type of calls you get. If you are sent more admin type calls your sales earnings and your team ranking decreases.
    After an initial 6 months you show excellent development , even come top in team rankings, yet that's still not good enough. I still didn't speak in a southern counties accent.
    Initial training very superficial
    Staff constantly work in survival mode to achieve 20 or so different targets.
    If you don't deliver what leaders want, you would be forced out and shown no mercy.
    Cancel your pre-booked holiday to suit business needs if you're a new member of staff.
    You need to quickly join a clique as soon as you arrive, or you'll be vulnerable to team leader bullies.

    Advice to Management

    Exceptional branding deserves effective leaders, not poorly experienced muppets that bully new staff.
    Worse leadership I've ever experienced. And I have been working for 29 years. Make this horrid place to work into a pleasant place to work. Customers are looking for paradise remember. Sovereign Holidays paradise found.


  9. "Sales Team Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at TUI Group full-time

    Pros

    Free Ski Trips & staff events

    Cons

    Not a place for those people that lack resilience or suffer with a mental health problem anxiety / depression

    Advice to Management

    Sales Managers resist gossip with subordinates and explicit favouritism


  10. Helpful (1)

    "Loyalty and hard work is rarely recognised"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TUI Group full-time (More than 8 years)

    Pros

    I loved my job, I worked in an amazing team. Good benefits from outside suppliers.

    Cons

    Serious lack of structure, loyalty and hard work isn't recognised and taken for granted. Upper management are weak and fail to deal with any issues even when taken directly to them, often they make it worse. Until something drastic happens nothing is done if there is an issue. Unrealistically high targets in a declining market. Poor engagement.

    Advice to Management

    Face problems head on and ensure they're resolved. Listen to your teams - you might keep the ones that are loyal to the brand


Showing 284 of 320 reviews
Reset Filters