TUI Group Reviews | Glassdoor

TUI Group Reviews

Updated April 24, 2017
206 reviews

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206 Employee Reviews

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Pros
Cons
  • work/life balance of colleagues was not in good (in 6 reviews)

  • Long hours, uniform not comfortable (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Lots of fun, and great learning experience."

    Star Star Star Star Star
    Former Employee - Sustainable Development Intern in Gatwick, England (UK)
    Former Employee - Sustainable Development Intern in Gatwick, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TUI Group (Less than a year)

    Pros

    TUI are very environmentally conscious, so working in their sustainable development department for a few weeks was a positive experience. Literally everyone was polite and friendly, would take the time to explain things to me, and time out of their day to meet up with me, help on my project work, and even provide advice on my career, and where I could go next. I've always stayed in touch. It doesnt make sense for me (personally) to apply straigh away, but I do hope to return to this company at some point in the future.

    Cons

    Offices were very plain, and not in interesting locations. (But they do name their office after global capital cities!).


  2. "Disgraceful Attitude to Guests"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Overseas Representative in Kérkyra (Greece)
    Former Employee - Overseas Representative in Kérkyra (Greece)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Travel. Part of a team (if you're lucky)

    Cons

    Long hours
    Managers focus on sales over guest satisfaction
    Profit is more important than anything
    Proper procedures not followed when most important

    Advice to Management

    Make sure managers are properly experienced/trained before giving them such important roles


  3. Helpful (1)

    "Aim high... very high or fly home"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chester, England (UK)
    Former Employee - Anonymous Employee in Chester, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TUI Group full-time

    Pros

    Experience European culture, cuisine, tradition, history, scenery and landscape whilst being paid in a sales through service customer facing role.

    Cons

    Some of the worst Team Leaders and Managers I've ever come across. Poor living conditions with problems with noise, extreme heat, damp, hot water supply, bed comfort and no access to a washing machine. Too much of out individual employee control. Can be placed in under performing and failing hotels dealing with a constant stream of complaints and problems.

    Advice to Management

    Treat employees with respect and fairly and you wouldn't need to spend so much time and money each year on recruitment. Match each individual to a hotel and guest profile. Understand disability in the workplace and understand that everyone is different and some people have specific needs to be met but can massively contribute to the success of the company through their skills, experience, knowledge and expertise.


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  5. "Dissapointed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Labour Relations Manager in Palma (Spain)
    Former Employee - Labour Relations Manager in Palma (Spain)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TUI Group full-time (More than 5 years)

    Pros

    International environment and opportunities to learn even when it is about what not to do!

    Cons

    Very poor in all senses in upper management. no human values! Bad and very changing business strategies!

    Advice to Management

    Study more, be transparent, honest, say the truth and try to be good people!


  6. "If your face fits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Agent in Stoke-on-Trent, England (UK)
    Former Employee - Travel Agent in Stoke-on-Trent, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TUI Group full-time (More than 5 years)

    Pros

    good staff concessions to use on your own holiday

    Cons

    Tui managers have their favourites and if your face fits then you are good, however if one of their favourites takes a disliking to you then you stand no chance.

    Advice to Management

    treat all staff fairly


  7. "Nicht empfehlenswert"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reiseberatung in Zürich (Switzerland)
    Former Employee - Reiseberatung in Zürich (Switzerland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Studienreisen
    - Abwechslungsreiche Kundschaft (der Tag wird entsprechend spannend)
    - Mitten in der Stadt (gute Lage)

    Cons

    - Keine Aufstiegsmöglichkeiten (schon gar nicht, wenn man gut im Verkauf ist).
    - Weiterbildungen werden nicht gefördert oder finanziell unterstützt.
    - Launisches Management, welches seit 20 Jahren in der Führung ist und die Mitarbeiter teilweise abwertend behandelt. Das Management ist geschützt durch die Firma.
    - Überzeiten sind an der Tagesordnung.
    - Hohe Fluktuation.

    Advice to Management

    Unbedingt das Management in der Filiale und im HR auswechseln. Potenzial in Mitarbeiter erkennen. Mitarbeiter auch fördern und nicht nur fordern.


  8. "Leere Versprechungen, zu wenig Gehalt, Mitarbeiter werden ausgenutzt"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reiseberatung in Vienna (Austria)
    Former Employee - Reiseberatung in Vienna (Austria)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TUI Group (More than 3 years)

    Pros

    Team war nett, teilweise Vergünstigungen bei Reisen, schönes Büro und schöne Ausstattung

    Cons

    Permanente Unterbesetzung, Mindestlohn, leere Versprechungen bei der Einstellung. Keine Auszahlung der Provisionen. Man muss ständig für das Unternehmen zur Verfügung stehen und ständig einspringen aufgrund der Unterbesetzung. Teammitglieder, die das Unternehmen verlassen werden nicht nach besetzt, dadurch ständig hoher Stresslevel. Vorgesetzter macht was er will und was zu seinem Vorteil ist und nicht das, was gut für das Team wäre. Mittleres Management interessiert sich nicht dafür, somit schlechte Stimmung innerhalb des Teams und niedrige Motivation. Als Mitarbeiter ist man nur eine Nummer innerhalb des Konzerns, die Umsatz machen soll und kein Mitarbeiter mit Bedürfnissen. Der Mensch zählt nur als Arbeitstier. Nach außen hin möchte das Unternehmen mit Qualität punkten, jedoch rumort es innerlich! Viele Mitarbeiter haben schon das Unternehmen wegen dieser Gründe verlassen und viele weitere werden noch folgen. Es ist kein angenehmer Arbeitsplatz mehr.

    Advice to Management

    Das Management sollte versuchen gute Mitarbeiter im Unternehmen zu halten, gute Mitarbeiter müssen fair entlohnt und behandelt werden! Die Mitarbeiterbefragung stellt die falschen Fragen!! So wird man nicht herausfinden, wo genau der Schuh drückt, aber es scheint so als sei dies auch nicht von Interesse. Mehr Fokus auf das Wohlbefinden der Mitarbeiter, vor allem für jene, die in unmittelbaren Kundenkontakt sind. Dies würde sich auch wieder positiv auf den Umsatz auswirken.


  9. Helpful (3)

    "Bit shaky"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Clearwater, FL
    Current Employee - Anonymous Employee in Clearwater, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at TUI Group full-time (More than 5 years)

    Pros

    Products are brilliant.
    Health insurance is very affordable.
    Location is convenient.

    Cons

    Only 6 bank holidays
    Some departments are allowed flexible work schedules
    Uk team has completely different freedom of flexibility and working from home than the U.S. office
    US office gets the least amount of bank holidays,
    Not closed day after Thanksgiving
    Exec team is out of touch with technology and customer experience
    Micromanaged
    If you are a manager, you are not allowed to run your team
    Pay is lower than average

    Advice to Management

    Let people get their jobs done
    Stop coming up with ideas that affect many people and just throw it in their laps, get the people who are doing the works ideas as to when things can get accomplished. Treat everyone fairly, and equally.
    Actually give people raises.


  10. "US Company (Brightspark Travel) in turmoil"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Casual Dress Code, Ice machine in the kitchen area.

    Cons

    Low pay, Senior Team is unstable, no training, software is tedious and time consuming.

    Advice to Management

    HR department needs a complete personnel overhaul.


  11. "Too many chefs who don't know how to cook..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cloud Platform Team Lead in Clearwater, FL
    Current Employee - Cloud Platform Team Lead in Clearwater, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at TUI Group full-time (More than 5 years)

    Pros

    Great products and plenty of opportunity for people to do great things.

    Cons

    Too many inexperienced/poor managers get hired long enough to change direction, make a mess and then leave the company. There are many legacy employees who just don't have the chomps for making decisions about digital presence and IT. Lack of coordination and forward vision results in projects not getting finished or getting delayed.

    Lack of proper planning results in overworking employees.

    Advice to Management

    Consolidate your technologies among brands.
    Identify those employees who are most talented and treat them as such.
    Move T1 roles to those employees who are best suited for support.
    Better project management
    Get developers to leverage cloud tech vs going with 'whatever the vendor says'
    Stop relying on vendors so much. This is why you lack internal talent.



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