TUNE Reviews | Glassdoor

TUNE Reviews

Updated June 25, 2017
67 reviews

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4.1
Star Star Star Star Star
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Peter Hamilton
53 Ratings

67 Employee Reviews

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Pros
  • Catered breakfast and lunch is a huge plus and the medical coverage is comprehensive (in 12 reviews)

  • Easily has the best Work/Life Balance in the city (in 9 reviews)

Cons
  • There have been some growing pains, which are common to startups as they tip over into the enterprise scale environment (in 8 reviews)

  • 401k matching and better health insurance would be a plus (in 5 reviews)

More Pros and Cons

  1. "A wonderful place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Seattle, WA
    Current Employee - Software Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TUNE full-time (More than a year)

    Pros

    * Lunch served every day by company chefs
    * Management at all levels is always attentive to feedback
    * Easily has the best Work/Life Balance in the city
    * Opportunities to use leading edge technology on every engineering team from devops to frontend

    Cons

    * The advertising tracking industry is complex and concepts take time to grasp


  2. "Many Pros, Few Cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    No opinion of CEO

    Pros

    work environment, contributions to causes, work-life balance

    Cons

    inexperienced leadership, greedy to give out minimal requests for stock, little movement for independent contributors who have reached their thresholds

    Advice to Management

    Time to move upward, guys! Leadership teams built from former independent contributors used to work well, however you are growing too quickly now and need outside help to succeed- please welcome it!

    TUNE Response

    May 25, 2017 – Recruiting Program Specialist

    This is great feedback, and I happen to agree, except perhaps with the greedy part :). We have had an inexperienced executive team and we're working on improving that. We just brought on two C levels ... More

  3. "From day one the focus has been on the employee and not only our career development, but our experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Support in Seattle, WA
    Current Employee - Software Support in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TUNE full-time (More than 3 years)

    Pros

    Continuous investment into employee growth and company culture. Also, a real emphasis on women in tech and volunteering in the Seattle community.

    Cons

    TUNE's culture at times is focused more on employee fun than family, but is shifting as the company matures and grows.

    Advice to Management

    Incorporate more employee family functions.


  4. Helpful (3)

    "Lots of flash, lacks the important stuff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TUNE full-time (More than a year)

    Pros

    Some individual contributors are amazing – great people, super intelligent and solid teammates/colleagues. Beautiful office. Great community involvement/changes to make an impact from an industry standpoint. Free breakfast and lunch are awesome and much appreciated. Big time and $ saver. Pay is ok/competitive but not industry-leading. Great perks. Interesting products in a dynamic space.

    Cons

    Company needs to grow up. Too much emphasis on partying, not enough on doing business well. Lots of growing pains. Company has outgrown much of its exec leadership. Some are painfully inexperienced/unable to manage and direct their teams and may perceive new ideas as threatening. Company is struggling to develop execs/managers to lead effectively and is hesitant to bring on experienced, outside leaders. Little guidance/direction for team members especially within marketing and blame circles back to the individual regardless of if they were positioned for success or not. CEO (former CMO) still tries to run marketing instead of bringing in an experienced leader. Lots of shifting priorities – aren’t always/often well-communicated.

    Advice to Management

    Bring in new ideas and new people. Even more importantly, listen to them and act on their recommendations. Invest in employees in real, impactful ways. Listen to your employees and make some tough decisions/remove inexperienced managers who are doing more harm than good to the company and employee base

    Also, collaborating doesn't mean agreeing with everyone, all the time. Sometimes the best ideas arise from discussion and debate. Embrace diversity of ideas and ways of doing work

    TUNE Response

    Apr 21, 2017 – Recruiting Program Specialist

    Thank you for your sincere feedback on the executive team in particular. I have to agree with many of your comments, which is something we've been working on these last nine months. Hiring new ... More


  5. Helpful (1)

    "Incredible People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TUNE full-time

    Pros

    Like most companies of its size, TUNE has some really incredible elements and a few weak spots. What sets it apart, though, are the people. While not everybody does their job perfectly, I have yet to come across somebody who is not acting with integrity and a strong moral compass. Everybody here deeply wants to learn and do the right thing. It seems hyperbolic, but that really seems to be true. Because of this, I forget mistakes quickly: we're all in this boat together.

    Other pros: amazing health benefits, free food at lunch, a management team that is always looking for new ways to improve and evolve, and an industry that is growing and has huge opportunity.

    Cons

    TUNE certainly has its fair share of growing pains, as would be expected at a 350-person company. Not every manager has much experience and that inexperience can stunt growth for people on their teams (I haven't experienced this personally, but hear about it). There's not always a clear picture of who to go to when you want to solve a problem or get an answer to a question. It's definitely a place where it helps to be entrepreneurial and not expect everything to be lined up perfectly.

    Advice to Management

    Upper management is full of good people. They aren't super experienced, but it's kind of amazing what they have accomplished so far with little outside help. At this stage I'd encourage them to bring in some new ideas and new people (hopefully with diverse backgrounds) so they can scale to the next stage. Also, be real with your employees. We like to hear it how it is and want to be part of the solution, so don't hide problems.


  6. Helpful (21)

    "Know what you are getting into"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at TUNE full-time

    Pros

    Most people are exceptionally nice, caring, and friendly. Some of the perks are amazing. These guys know how to party. Employees pay for that by accepting a smaller salary, but they do get their money's worth with the breakfasts and lunches. Kitchen and facilities staff are all amazing people, and you look forward to their creations every morning. CEO is nice and approachable, can sing a mean tune.

    Cons

    TL;DR. This is not a technology company. It is a marketing company. After a while, the perks and the parties feel superficial, real change about building a stronger team is woefully forgotten after a presentation or an announcement. Attempts to grow the talent are short-lived and misguided. Postmortems are usually a carousel of eye rolls. Management is unexperienced and territorial, often seen fighting.

    The engineering organization is weak. It is dominated by OG culture, which makes many managers and directors immune to feedback. There are open conflicts as high as director level, failures to communicate, refusals to collaborate. Discussions and rumors behind someone's back are common. Most professional company events are only open to some employees, and not others, causing actual resentment between colleagues. Yet more events are hard to attend for scheduling reasons. Flexible work schedule is a myth here.

    Tune has two main products, yet engineers between those two halves do not work together, and the executive team hasn't tackled the issue except rearranging desks and chairs. Internally to each product, non-sense fences have been created between many teams, sometimes by a totally different team. Ownership in general is divided in weird ways. Visibility is impacted. Operations are impacted. Roadmap is impacted. Accountability is impacted.

    Periodically leadership broadcasts a change, which is then promptly parked in the back due to someone in the manager chain being against it, correctly or otherwise. A few months down the road, it is unclear whether any effort had been applied. In other cases, the change is so sweeping that there is simply no feasible implementation path under existing staffing and timeline. Directors privately admit to this, usually with an outstretched finger.

    Executive team receives managerial training and retreat to strategize several times during a year. The outcome is usually a change or rewording to Core Values with no discernible shift or action from lower management. The power point slides are always amazing, and the best ones even make it on the bathroom wall. This is not a joke, the company placed the mission statement several decals in the bathrooms. Presumably to reinforce the message.

    Roadmaps for all teams are shuffled and changed mercilessly, most often by many a disgruntled client or an operational problem. Ultimately, even as few company-wide efforts are delivered, the director's weekly email says that everything is going smoothly.

    Team priorities are constantly impacted by technical debt, even as its crushing risk comes up again and again. There is no agreement on basic devops standards and systems. Infrastructure is both expensive and unimpressive. Tools for marketers and account managers are fairly mature, but engineering tools are scarce or only half-functioning. Mainly because no one is empowered to create them... except on their own time.

    During months with an all-hands or conference scheduled, roadmaps shift to features for publicity, but during the quiet months attention is mostly bandaids for bugs and deprecating non-working or non-documented features.

    Very few projects get staffed by more than one person. Even when problems are pointed out, projects labeled "important" are allowed to proceed without sharing of knowledge. No priority is given to spreading institutional know-how, refusals to communicate are neglected by pointing at other problems.

    Advice to Management

    There are very few experienced people managers, and no programs to grow the talent. Invest in the people at least as much as the marketing materials. Make employees work with/on other teams. Make mentorship a significant part of every manager and employee. Practice and demand better teamwork. Actively fight the OG culture.


  7. Helpful (5)

    "Good people. Generally trending in the right direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TUNE full-time

    Pros

    This company is and will continue to be in the building stage in the foreseeable future. That means there is opportunity for those who can build something from scratch or use their smarts to patiently rework TUNE’s current approach. For some this is ideal. For others who need the road ahead paved, this will be frustrating. Depends on the person.

    The company seems to be moving in the right direction. Seems to be aware of what it must do to become IPO worthy, a target for a major acquisition, or remain independently strong over the long haul.

    More often than not, you’ll find great people team wise, learning, growing together.

    The company is starting to wisen up with lavish spending and should continue.

    Cons

    The management quality is improving but not quite there yet. There are a few management team members who have struggled to incorporate the concepts from the recent management training. Some might not understand that they need to quit doing the work and should support other people’s productivity. Some struggle with a more empathetic or mindful approach. If underperforming managers are not addressed, attrition might result.

    Missing Match on 401K. This decision doesn’t make sense to many employees. There's a perception of unjustified spending elsewhere. That is a mixed message.

    Advice to Management

    Keep improving the management team. Find a way to match on the 401K. Hire people who like to build and have resilience to work through challenges.

  8. Helpful (2)

    "It's a family..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Seattle, WA
    Current Employee - Software Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TUNE full-time (More than 3 years)

    Pros

    A family because we are open, collaborative, we care about what we do. We are passionate about helping a fellow Tuner when they stumble or confused; we try to raise everyone up to a high bar. We get to room for creativity and opportunities to play with new and exciting technologies. We move the industry forward. Our culture fosters learning, so we share lots of lunch sessions across many disciplines, all taught by in-house evangelists. We spend time outside of work.

    Cons

    A family also means occasional miscommunications, decisions in the heat of the moment, and shifting priorities.

    Advice to Management

    Consistency. More consistency with company-priorities.


  9. Helpful (12)

    "Leadership vacuum"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TUNE full-time (More than a year)

    Pros

    Great benefits package and employee perks, onsite breakfast and lunch, modern office space, nice coworkers, events to foster employee connections

    Cons

    May be a draw to some but a young company with inexperienced work force. Some execs are kept on despite multiple complaints to HR, widespread team dissatisfaction, and high team turnover. Sensitive information is too often shared by directors to their reports in clear misuse of trust.
    These issues may not exist on most TUNE teams

    Advice to Management

    Take a look around and work on toxic leaders who bring down their teams. If you conduct a survey, look at the results. There's no reason to lose dozens of talented employees bc of a couple of misplaced managers.


  10. Helpful (9)

    "Big company acting like a small company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TUNE full-time (More than a year)

    Pros

    - Great office location
    - Good work-life balance
    - People are friendly
    - Fast-paced work environment

    Cons

    - Surprised to see no strategy team. Company direction changes often from very very senior leadership.
    - Communication issues across the company and teams. Rumors and hearsay. Some teams always know what is going on and some are always the last to know. Gossip is how news is spread. If you know the right people, you hear it first.
    - Banter across senior leadership team seems superficial.
    - Lack of collaboration and accountability across product and engineering teams.
    - Managers are reactive to please the demands of very very senior leadership.
    - Employees aren't given the trust to make decisions

    Advice to Management

    Pay for great talent.
    Fire people that are not the right fit.
    Trust the people on your teams.
    Be more decisive on direction.
    Sort out conflicting priorities instead of always trying to do it all.


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