Talkspace Reviews

Updated Jan 12, 2021

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3.5
65%
Recommend to a Friend
65%
Approve of CEO
Talkspace CEO Oren Frank
Oren Frank
28 Ratings
Pros
Cons
  • "Often clients do appreciate a therapist who is willing to challenge them(in 37 reviews)

  • "Very low pay: They started a new policy in April of 2020, where therapists get compensated by the number of words they write(in 12 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Pretty Good"

    5.0
    Current Employee - Intern 

    I have been working at Talkspace part-time

    Pros

    - the people are super nice and understanding - the workload isn't bad at all - they host lots of events

    Cons

    - i don't have much to say for cons

  2. "Great culture and mission"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales/Business Development 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Talkspace full-time for less than a year

    Pros

    Very positive and welcoming culture. Everyone I've met is here for the right reasons. HR does a great job of engaging the entire employee population, despite having a remote workforce. Encouraged to think outside the box and share ideas. Leadership is accessible and open. Talkspace is committed to creating a diverse and inclusive workforce. Absolutely love working here.

    Cons

    Not being able to meet your team in person (yet) has been different.. but that is everywhere right now.

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  3. "Four years with this company..."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Psychotherapist in Cleveland, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Talkspace part-time

    Pros

    No administrative responsibilities Free to set my own schedule Expert help availability- Professional support

    Cons

    Very Low Pay! Constant changes No contact with other therapists Response requirement - client demands when I will respond Client can schedule live video sessions

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  4. Helpful (8)

    "Okay for a side gig but ethical concerns abound"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Therapist 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Talkspace part-time for less than a year

    Pros

    Flexible, user friendly, video sessions are often clear and without tech issues, easy to take time off or request a hold on referrals

    Cons

    Punitive measures for missing response times, no live support, some clients are far too ill for online therapy, clients have very high expectations for quick/immediate results with minimal time for rapport building I overall appreciate the opportunity I’ve found with Talkspace and the extra income it provides. I certainly make more in private practice but this has been a great way to supplement that and broaden my client base. That said, I do find it concerning that client’s can remain all but anonymous if they never book a video session. I’ve had clients barely fill out demographics and never schedule a video session, despite my encouragement to do so. Ironically, those same clients tend to be the first ones to demand quick results or write a lukewarm review regarding your clinical skills. I recently had a young client with severe mental illness, active eating disorder behavior and suicidal ideation doing text only therapy and expecting intensive outpatient level results. There are significant ethical issues that arise in certain cases and I felt very uncomfortable in this situation. I’m the type of therapist that believes trust and rapport are the foundation of a good therapeutic relationship; I imagine most of us feel this way. I’ve developed this with many clients on this platform but I’ve found it difficult to achieve with others in this format.

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  5. "Good Company"

    5.0
    Current Employee - Counselor 

    I have been working at Talkspace full-time

    Pros

    Hrs, Flexible Schedule, Online, Easy Interview

    Cons

    Payroll, Management, Deadlines, Clients, Not enough pay

  6. Helpful (1)

    "Talkspace is a good company to work for overall."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Provider Support in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Talkspace full-time

    Pros

    Company events, generous pto time, learning other areas of the company, growth.

    Cons

    Five day work week almost have no time for personal life, gray areas

  7. Helpful (6)

    "Nickled, Dimed, Sometimes Pro-Bono"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Therapist 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Talkspace part-time for more than 3 years

    Pros

    flexibility, the community used to be very engaged until they took away the ability to talk to other therapists and have direct communication with HQ

    Cons

    where do I begin? most importantly - there are MANY ways that Talkspace can screw therapists out of getting their pay. If you're not careful, overly conscientious, you may be doing pro-bono work even if you're meeting all of their reply-by demands EXTREMELY low pay No benefits or recognition for staying long-term Feels like the Walmart of Therapy - convenient and cheap

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  8. Helpful (12)

    "Lacks diversity and genuine care"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Talkspace full-time for more than a year

    Pros

    Free lunch and flexible vacation days

    Cons

    This company has A LOT of work to do in the diversity department. There are no people of color in management roles and they consistently promote white employees over employees of color with seniority. They dance around the topic of diversity and use social movements or trending topics to make it seem as though they are so progressive. A boring office with a cliquey atmosphere. Oh and the pay is awful for the work they expect of you.

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  9. Helpful (8)

    "Every review here is true."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Talkspace full-time for less than a year

    Pros

    Only upside is the CEO. He is kind and honest. His direct reports are some of the worse people I have worked with.

    Cons

    Every single review here is true. There are serious organizational problems there. Stay away.

  10. Helpful (12)

    "Subscription based therapy is not best practice and the pay for therapists is abysmal"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Therapist in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Talkspace part-time for less than a year

    Pros

    Remote, work from home, in that regard there is some autonomy

    Cons

    abysmal pay, really insulting, not transparent about it from the beginning, waste months of your time without compensation "training"

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