Talkspace Reviews | Glassdoor

Talkspace Reviews

Updated March 4, 2019
71 reviews

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3.8
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Talkspace CEO Oren Frank
Oren Frank
14 Ratings

Employee Reviews

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Pros
  • "One of the big benefits is the opportunity to have flexible hours and work from home" (in 10 reviews)

  • "I feel a closer connection with them than I have with many of my face to face clients" (in 7 reviews)

Cons
  • "Can be isolating if you want to work face to face with people but there are online ways to be involved and communicate with colleagues" (in 5 reviews)

  • "I believe neither client was well suited for online therapy" (in 7 reviews)

More Pros and Cons

  1. "Great Company To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Therapist in Jacksonville, FL
    Former Employee - Therapist in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Talkspace part-time (More than 3 years)

    Pros

    Good community support, interesting work and great company

    Cons

    None that I have at this time

    Advice to Management

    None


  2. Helpful (1)

    "Company on the leading edge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Talkspace full-time

    Pros

    Excellent learning opportunities, flexible schedules, great benefits , exciting mission

    Cons

    No cons at this time

  3. Helpful (3)

    "Pay rates keep dwindling with new plans"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Therapist in New York, NY
    Current Employee - Therapist in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Talkspace part-time (More than a year)

    Pros

    Flexible for stay at home parents or counselors who need a side hustle

    Cons

    Pay not commensurate with time promised to clients

    Advice to Management

    Give therapists choices beforehand as to what types of cases/plans to take.


  4. Helpful (9)

    "Pretty ironic that this is a mental health company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Talkspace full-time

    Pros

    Catered lunch 4X per week.

    Cons

    Co-founder is nothing more than a grown-up mean girl. There are cliques, blatant body shaming and GOSSIP, GOSSIP, GOSSIP. Don't expect to get ahead unless you're one of the "cool kids" and certainly don't expect hard work to pay off or even be noticed. The fact that this is a mental health company is laughable. I left the office most days for two full years overwhelmed with anxiety and feeling completely down about myself and the trajectory of my career. Stay far away.

    Advice to Management

    Take a good long look at your female co-founder and really decide if that's the type of person that should be the face of a mental health company. Reward people who work hard, don't just use them up and spit them out. It's not a good look.


  5. Helpful (3)

    "Unethical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Schedule flexibility. Helping clients that might not have access to traditional therapy

    Cons

    Management micromanaged. Has difficult to maintain quotas. Ethically questionable directives


  6. Helpful (6)

    "Good for both clients and therapists alike!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mental Health Therapist
    Current Employee - Mental Health Therapist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Talkspace full-time (More than 3 years)

    Pros

    -Clients receive high quality services in a convenient format.
    -Therapists are afforded a lot of support, resources for professional development and consultation opportunities for cases.

    Cons

    -None to report and I have been providing services on the Talkspace platform for 3 years now!


  7. Helpful (6)

    "Growing with some potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Talkspace full-time

    Pros

    Working from home, creative ways of working with clients including video chat and video messages, work on my own schedule.

    Cons

    Therapist Tech support is terrible. Pay is low and their extra fees taken out at the end.

    Advice to Management

    Talkspace is growing which is great. That said you need better therapist support. The system isn’t fool proof yet. There are often errors that occur across the board. The therapist tech support team seems to rarely understand deeper concerns and or be able to problem solve well. Even when given the information needed to solve the problem. I’m a person under 35 and very tech savvy. Better tech support will help because the problems being highlighted now need to be corrected so that as you go these things don’t continue causing problems.

    Talkspace Response

    Aug 20, 2018 – Talkspace

    Hello, thank you for your feedback to Talkspace. We know an online platform can be hard to navigate and many technological elements come up along the way. Please know it's our goal to make sure we... More

  8. Helpful (20)

    "Denied Clients with Recourse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Therapist in Los Angeles, CA
    Current Employee - Therapist in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Talkspace full-time (Less than a year)

    Pros

    Initially, I enjoyed TalkSpace. It gave me the opportunity to work with clients along with my full-time job teaching therapy at a local University.

    Cons

    I received in worked with two clients who were very challenging. I believe neither client was well suited for online therapy. One was tangential I believe had a thought disorder. I asked for help from the TalkSpace staff. When she left, she gave me an unfavorable review. A second time I got a client who was quite narcissistic. Again I reached out for assistance and finally, he left my counsel after a couple of months. He too gave me a poor review. I was talked to by a lovely therapist who had no details of what had happened. Even though I had been successful with many other clients, after his counsel, TalkSpace informed me I would not receive any more clients. I felt disheartened. I have been a therapist for over 20 years and taught therapy to graduate students. There was no recourse. I stopped doing online therapy for a year. After I retired, I began working on another platform, and I feel things are going well.

    Advice to Management

    Disgruntled clients are a part of therapy. No therapist is going to be a good match for every client. It is an unethical practice to dismiss a therapist because of one or two negative client reports without working with the therapist. If you felt I had acted in an unprofessional manner, review the case with me and give me specific feedback about how I could have done things better.

    Talkspace Response

    Aug 20, 2018 – Talkspace

    We're sorry to hear you had this experience at Talkspace. As you know, we have a dedicated and designated leadership team within the Talkspace Community available at any time to support therapists... More


  9. Helpful (9)

    "Research What You're Getting Into"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Psychotherapist
    Former Employee - Psychotherapist
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Talkspace (Less than a year)

    Pros

    You can work from home.

    Cons

    They make you jump through so many hoops for weeks, then require a lengthy training-as a licensed and credentialed therapist, why do I need to complete so many hours of this.

    The salary is terrible. You might as well work somewhere pleasant for a terrible salary like this. There is no respect for you as a professional.

    Advice to Management

    Treat your therapists as professionals. Pay something half -way decent. Be upfront about your lengthy process to begin. It took me two months just to get to the beginning of training.

    Talkspace Response

    Aug 20, 2018 – Talkspace

    We’re sorry to hear you had issues with the training and credentialing process. In order to ensure that our clients are getting the highest quality of care on the Talkspace platform, we rigorously... More


  10. "It was a great opportunity to increase practice and improve skills."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Liberty, NY
    Current Employee - Anonymous Employee in Liberty, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Talkspace part-time (Less than a year)

    Pros

    I am able to work from home, very reasonable overhead. plenty of supervision, reach people who would not normally receive therapy, due to lack of insurance and, or finances.

    Cons

    If you are not used to distance learning or proficient with computer in may be challenging.