Tangoe Reviews | Glassdoor

Tangoe Reviews

Updated August 8, 2017
64 reviews

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3.0
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Bob Irwin
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64 Employee Reviews

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  1. Helpful (2)

    "Good people, weak culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Phoenix, AZ
    Current Employee - Senior Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tangoe full-time (More than 3 years)

    Pros

    I'm regularly impressed by the people at Tangoe, all departments. And the opportunities and flexibility I've been granted have been priceless. I'm in Ops, 3 yrs, so what I say below applies broadly, but not necessarily to Sales, and not necessarily before 2014.

    I wish our culture could shift away from martyrdom-for-the-client to triumph-for-our-company. I've dealt with some tough contracts in my time, but the business is complicated enough that I always think we have room to maneuver and win (deliver to the contract, earn/keep the client's respect, make enough money to grow), but we tend to be always on the back foot, always playing defense, always accepting more work (for the same money). This is mostly because, I think, we're dealing with larger, tougher, more mature companies that know how to get the best of people-pleasers like us. If we could create a culture of winning (awarding attention and merit to clever, significant successes) to replace the culture of waiting (waiting for the client's direction, waiting for problems to arise, waiting for others in the company to save us with software or sales), we'd cement the considerable advantage we already have and leverage it into the kind of financial success we all want. Easier said than done--but doable for sure. I'm proud to be a part of this company, but not all the time.

    Cons

    Concur. Hate hate HATE Concur.

    Advice to Management

    See above


  2. "Associate Service Desk Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Tangoe full-time

    Pros

    Nice people, knowledgeable managers, great health insurance. Can telecommute, dogs allowed in work environment

    Cons

    Pay is on the low side, hard to advance

    Advice to Management

    Trust your employees and reduce monitoring

  3. "Good to gain experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Team Lead in Parsippany, NJ
    Current Employee - Client Services Team Lead in Parsippany, NJ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Tangoe full-time (More than 3 years)

    Pros

    A lot of opportunity to learn

    Cons

    Amount of work and tasks is extremely high. Pay is not good and some people that just got hired as analysts sometimes are offered more money than team leads and managers, depending on who they know in the company.

    Tangoe Response

    Feb 1, 2017 – Sr. HR Generalist

    Hi There! Thank you for taking the time to post your feedback, we do appreciate your honesty. We are glad to hear that you are learning a lot and gaining experience with Tangoe. And we're sorry to... More


  4. "Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Parsippany, NJ
    Current Employee - Anonymous Employee in Parsippany, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tangoe full-time (More than a year)

    Pros

    Hours. Work life balance. Majority of coworkers are friendly

    Cons

    Doesn't focus on problems on hand

    Advice to Management

    Focus on fixing internal problems before establishing new updates


  5. Helpful (4)

    "Telecom Expense Anaylst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telecom Expense Analyst in Maplewood, NJ
    Current Employee - Telecom Expense Analyst in Maplewood, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Tangoe (More than 5 years)

    Pros

    Flexible Work Schedule on hand

    Cons

    Weak benefit package and pay scale

    Advice to Management

    Need better benefit and pay package


  6. Helpful (3)

    "Sr manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Tangoe full-time

    Pros

    Work life balance, nice friendly staff

    Cons

    Poor direction for future


  7. "Not a bad company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk Technician in Austin, TX
    Current Employee - Help Desk Technician in Austin, TX
    Recommends
    Positive Outlook

    I have been working at Tangoe full-time (More than a year)

    Pros

    The atmosphere is laid back and relaxed, free keurig coffee, and the people are pretty good!

    Cons

    Nothing I can speak about.

  8. "Service Desk Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tangoe full-time

    Pros

    The job itself is pleasant when all resources are available

    Cons

    The leadership (supervisors) sometimes are unpleasant with the way they talk to employees.


  9. "New management at Tangoe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Tangoe full-time (More than 8 years)

    Pros

    Flexible, encourage free thinking, good middle management

    Cons

    upper management rearranging priorities with no clear vision, pay freeze and travel freeze for years

    Advice to Management

    provide clearer direction to employees, offer internal growth, provide training for new roles, acknowledge hard working employees


  10. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Tangoe (More than a year)

    Pros

    There is potential for things to get better over time.
    It's a very relaxed environment.
    People are friendly.

    Cons

    Revolving door on upper management and executives as well as layoffs and the closing of offices lately.
    Constant delays on projects and improvements.
    Lots of the workload being shipped offshore.

    Advice to Management

    While evolving and adapting are key in the growth of business you can't lose sight of what and who made the company successful.


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