Tangoe Reviews | Glassdoor

Tangoe Reviews

Updated February 21, 2017
92 reviews

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3.0
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James Foy
9 Ratings

92 Employee Reviews

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Pros
Cons
  • Mid and upper management don't care about their employees at all (in 14 reviews)

  • No room for growth and NO raises (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "If you dont care its okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Analyst
    Former Employee - Client Service Analyst
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tangoe full-time (Less than a year)

    Pros

    Depending on your team, your experience can either be great or horrible. There is time for work/life balance. Casual environment.

    Cons

    Poor management and work distribution. It is very "call center like". Employees only interact with their own team members.

    Advice to Management

    Just because an employee is "next in line" doesn't mean they are management material.


  2. "Good to gain experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Team Lead in Parsippany, NJ
    Current Employee - Client Services Team Lead in Parsippany, NJ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Tangoe full-time (More than 3 years)

    Pros

    A lot of opportunity to learn

    Cons

    Amount of work and tasks is extremely high. Pay is not good and some people that just got hired as analysts sometimes are offered more money than team leads and managers, depending on who they know in the company.

    Tangoe Response

    Feb 1, 2017 – Sr. HR Generalist

    Hi There! Thank you for taking the time to post your feedback, we do appreciate your honesty. We are glad to hear that you are learning a lot and gaining experience with Tangoe. And we're sorry to ... More


  3. "Employment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Parsippany, NJ
    Current Employee - Anonymous Employee in Parsippany, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tangoe full-time (More than a year)

    Pros

    Hours. Work life balance. Majority of coworkers are friendly

    Cons

    Doesn't focus on problems on hand

    Advice to Management

    Focus on fixing internal problems before establishing new updates


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tangoe full-time (More than 5 years)

    Pros

    It was a fun sales environment for a period of time and very competitive. Successful sales folks were treated great and well respected.

    Cons

    Successful sales reps were not paid according to revenues generated. Comp plans resembled annuities in order tie down the good sales reps to the company longer. Commissions at that time were paid over five quarters. In 2015, new management changed comp plans, but also drove out their most talented executives and sales people. The morale of the sales team and entire company went down hill quickly with new leadership or lack there of.

    Advice to Management

    There has since been another senior management change and they should look into being more like the older days with better comp plans.


  6. Helpful (4)

    "Telecom Expense Anaylst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telecom Expense Analyst in Maplewood, NJ
    Current Employee - Telecom Expense Analyst in Maplewood, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Tangoe (More than 5 years)

    Pros

    Flexible Work Schedule on hand

    Cons

    Weak benefit package and pay scale

    Advice to Management

    Need better benefit and pay package


  7. Helpful (3)

    "Sr manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Tangoe full-time

    Pros

    Work life balance, nice friendly staff

    Cons

    Poor direction for future


  8. "Not a bad company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk Technician in Austin, TX
    Current Employee - Help Desk Technician in Austin, TX
    Recommends
    Positive Outlook

    I have been working at Tangoe full-time (More than a year)

    Pros

    The atmosphere is laid back and relaxed, free keurig coffee, and the people are pretty good!

    Cons

    Nothing I can speak about.


  9. "Service Desk Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tangoe full-time

    Pros

    The job itself is pleasant when all resources are available

    Cons

    The leadership (supervisors) sometimes are unpleasant with the way they talk to employees.


  10. "Team Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead
    Former Employee - Team Lead

    I worked at Tangoe full-time (More than 3 years)

    Pros

    It was a good place to work.

    Cons

    The communication between departments was not that good


  11. "Mobile Client Services Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mobile Client Services & Service Delivery Analyst in Cedar Park, TX
    Former Employee - Mobile Client Services & Service Delivery Analyst in Cedar Park, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Tangoe full-time (More than a year)

    Pros

    Decent salary, some flexibility, good people

    Cons

    Upper management communication issues (was working on it), questionable business direction, poor benefits

    Advice to Management

    Develop better training material and programs for employees



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