Tangoe Reviews | Glassdoor

Tangoe Reviews

Updated September 21, 2017
83 reviews

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4.0
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Bob Irwin
11 Ratings

83 Employee Reviews

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Pros
Cons
  • Upper Management seems disconnected from agents (in 18 reviews)

  • t room for growth but they did this anyway (in 9 reviews)

More Pros and Cons

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Tangoe full-time (More than 5 years)

    Pros

    work life balance - Operations Management

    Cons

    multiple platforms - need clear strategy to reduce product platforms to support

    Advice to Management

    clear focused long term strategy, set goals, measure, hold leadership accountable, revisit progress & communicate, repeat.


  2. "A seemingly bright future ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in Austin, TX
    Current Employee - Systems Administrator in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tangoe full-time (More than a year)

    Pros

    There has been a lot of positive changes and improvements to this organization over the past year.
    I feel a very strong team mentality that permeates through the entire company, and that goes a long way in my opinion.
    I've yet to meet him but the new CEO really seems to care. He's not like other CEO's, he actually takes time to get to know employees in a meaningful way and that's a big deal.
    You can bring your dog to the office.
    Company outings when management comes in from out of town.
    Tangoe is taking care of its valued employees.

    Cons

    Pay and benefits could be better, but then again they could be worse.

    Advice to Management

    Keep up the good work, and keep taking good care of your people.

  3. "The best career move"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Parsippany, NJ
    Current Employee - Manager in Parsippany, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tangoe full-time (More than 5 years)

    Pros

    Coming back to Tangoe has been THE best decisions I've made professionally. Over the past year or so, I’ve have received exposure in various areas at Tangoe that I wasn't receiving with my previous employer. Not only has the experience and exposure for me been great, but management has been extremely involved in my professional growth and development. My direct manager prioritizes my growth, development and has ensured that I have a career path to follow. I appreciate the efforts management makes to support me and I absolutely feel valued each day. If you put the work in and work hard for the opportunities you want to see, you will have a full team behind you supporting your growth.

    My personal career and job aside, in the Parsippany office, we have fun office activities that get employees together and a great facility with a gym and café. The gym allows me to have an easy work/life balance.

    Cons

    SME trainings would be beneficial so we can learn and have more trainings in our specific functional areas.

    Advice to Management

    Continue to provide us with as much transparency as possible. It's reassuring to know we have a great group of management who endorse integrity and honesty.


  4. Helpful (1)

    "Slow and Steady Wins the Race"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tangoe full-time (More than 8 years)

    Pros

    Career Growth Opportunities- I have been fortunate enough that in the time I've worked here, the company has acknowledged my potential and invested time and money to help me advance.

    Compassionate- My family was impacted by the recent hurricane's and not only did the company allow me to take the time off paid to help them, Tangoe also chose to become personally involved by offering 100% match for donations made to the cause.

    Work Life Balance- In most positions at the company, including my own, employees have the opportunity to work from home, come in late/leave early, etc. - obviously as long as you get your job done.

    Cons

    I'll start with, no company is perfect. Second, as other reviews on Glassdoor have indicated, Tangoe has gone through many ups and downs over the past couple of years. That said, we're under new ownership and management who is actively identifying areas of improvement and putting an action plan in place to address those items. The hardest part is the wait to see the positive outcome from those initiatives but nothing happens over night- it will be a slow and steady process but needs to be to be done right.

    Advice to Management

    Listen to your employees. I know employee councils have been created to get feedback on various topics which is a great start.


  5. "Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Data Analyst in Jersey City, NJ
    Current Contractor - Data Analyst in Jersey City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tangoe as a contractor (Less than a year)

    Pros

    Reliable, good atmosphere and good employees.

    Cons

    Very long working hours and a lot of pressure.

    Advice to Management

    Please decrease the working hours and increase the salary.


  6. Helpful (1)

    "Customer Sevice ans detail oriented"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Delivery Analyst in Dallas, TX
    Current Employee - Service Delivery Analyst in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Tangoe full-time (Less than a year)

    Pros

    Innovative, knowledgable within their field, great hours, family oriented

    Cons

    Lack of communication between departments


  7. Helpful (1)

    "Client Services Analyst"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tangoe full-time

    Pros

    Relaxed dress code, lots of subject matter experts

    Cons

    Job instability, people getting laid off

  8. Helpful (1)

    "My Work Experience at Tangoe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Lake Parsippany, NJ
    Former Employee - Director in Lake Parsippany, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Tangoe full-time (More than 10 years)

    Pros

    Good people, Nice work environment, Global business, Challenging

    Cons

    No formal training, Stressful at times


  9. Helpful (1)

    "Service Delivery Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Delivery Manager in Remote, OR
    Current Employee - Service Delivery Manager in Remote, OR
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Tangoe full-time (More than 10 years)

    Pros

    Flexible employer, allows me to work remotely

    Cons

    System issues that never seem to get resolved. Not a lot of growth opportunities


  10. Helpful (1)

    "Inventory Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tangoe full-time

    Pros

    Flexibility, great staff, decent benefits

    Cons

    need to update equipment and hire more staff


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