Tangoe Reviews | Glassdoor

Tangoe Reviews

Updated June 2, 2017
99 reviews

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3.0
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James Foy
12 Ratings

99 Employee Reviews

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Pros
Cons
  • Certain upper management persons lead by fear/conflict/confusion (in 17 reviews)

  • t room for growth but they did this anyway (in 8 reviews)

More Pros and Cons

  1. "The potential is here"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA
    No opinion of CEO

    Pros

    Friendly coworkers, casual office environment, cutting edge field in tech (telecom)

    Cons

    Upper management is not in touch with what goes on "in the trenches"

    Advice to Management

    Listen to the people at the bottom of the ladder. They have good things to say.


  2. "industry leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Director in San Diego, CA
    Former Employee - Sales Director in San Diego, CA

    Pros

    strong financials and a corner on the TEM industry

    Cons

    expanded too quickly and now having trouble managing multiple units

    Advice to Management

    None

  3. Helpful (3)

    "So much wasted potential."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Analyst in Austin, TX
    Current Employee - Client Services Analyst in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Tangoe full-time

    Pros

    Friendly coworkers, casual work environment, some very intelligent and savvy people that really understand the market potential for the product.

    Cons

    Where to begin? Since going public, concern is focused on acquisitions, increasing revenue while lowering overhead. Unfortunately, management is willing to lower margins so significantly that employee morale suffers. More work, less pay, fewer benefits. Very unorganized between divisions within the company. The left hand rarely has any idea what the right hand is doing or how they do it. Consequently, work duplication and headaches abound. Additionally, the best and brightest eventually leave for better opportunities because management has only recently developed a raise structure that rewards performance. There is a large group of employees that were hired when salaries were much higher that do not perform at the same level of lesser-paid employees. Management sometimes appears to be developing strategies on the fly (a throw everything at the wall and lets see what sticks kind of mentality) that results in frustration as processes constantly change and job performance expectations that are never uniform. Processes are starting to be streamlined, but there's still a lot of work to be done.

    Advice to Management

    A good summary of problems would be that management doesn't seem to understand or care about the grievances of their subordinates. Direct supervisors are very supportive, but they are not the decision makes. It doesn't feel like anyone cares about your successes, only your failures. Management should learn to recognize and reward hard and accurate work and high performance or only those looking to do the minimum to not be fired are likely to remain long-term.


  4. Helpful (1)

    "great until we went public"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications Analyst in Orange, CT
    Current Employee - Communications Analyst in Orange, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Tangoe full-time (More than 3 years)

    Pros

    most people are good to work with
    work from home beneficial
    work only gets to you if you let it

    Cons

    thankless, no recognition
    greatly reduced growth opportunity - it was good before Tangoe went public, but now there is a structure and plenty of employees who are ahead of you in line
    fly-by-the-seat-of-your-pants training
    useless metrics
    skewed /poorly set client expectations

    Advice to Management

    training is crucial


  5. "Good Money is all you want is to make phone calls all day"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Orange, CT
    Former Employee - Inside Sales Representative in Orange, CT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Tangoe full-time (More than a year)

    Pros

    - Fun, relaxed environment if you are doing your work
    - Business casual dress
    - Flexibility in schedule, allow you to make it your own

    Cons

    - Lack of growth
    - Poor management structure
    - No official policies for a lot of the sales policy
    - Management plays favorites

    Advice to Management

    Need to get the salesforce to have some consistency and create policies for some structure and make sure those policies are actually used. Management also needs to keep it fair across all sales employees and not play favorites


  6. "Disorganized, but relaxed atmophere"

    Star Star Star Star Star
    Current Employee - Telecom Auditor in Orange, CT
    Current Employee - Telecom Auditor in Orange, CT

    I have been working at Tangoe full-time (Less than a year)

    Pros

    Benefits are good; not the best company I have ever worked for, but not the worst by any means. The atmosphere of the company is very laid back as well as a casual dress code. Starting pay is decent.

    Cons

    The company has acquired other companies quickly over the past few years and you can tell from the structure. Company is very disorganized from a reporting stand point and from a computer system stand point, which effects productivity.


  7. "Secure workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Orange, CT
    Current Employee - Software Developer in Orange, CT
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Tangoe full-time

    Pros

    Not challenging
    Excellent comp and benefits

    Cons

    Old technology
    No changes
    Hard to complete projects

  8. Helpful (3)

    "It's okay if you cannot find any better in the area"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N/A in Orange, CT
    Current Employee - N/A in Orange, CT
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Tangoe full-time (More than 5 years)

    Pros

    Benefits are great, have to enter least 5 words

    Cons

    they have a hard time hiring good people

    Advice to Management

    focus on hiring


  9. "Good entry level job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alpharetta, GA
    Current Employee - Anonymous Employee in Alpharetta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Tangoe full-time (More than a year)

    Pros

    Very friendly people, excellent work/life balance

    Cons

    Difficult to move up in the GA office, no management turnover or new positions, limited options to work remotely if needed

    Advice to Management

    Bonus or raise every year would be helpful to keep morale high


  10. Helpful (1)

    "Good place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Tangoe full-time (More than 3 years)

    Pros

    nice people and fun environment

    Cons

    management sometimes not willing to listen to employee suggestions


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