Tangoe Reviews | Glassdoor

Tangoe Reviews

Updated December 4, 2017
112 reviews

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3.0
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Bob Irwin
7 Ratings

112 Employee Reviews

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Pros
Cons
  • Upper Management seems disconnected from agents (in 20 reviews)

  • t room for growth but they did this anyway (in 9 reviews)

More Pros and Cons

  1. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Consultant in Bengaluru (India)
    Current Employee - Implementation Consultant in Bengaluru (India)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Tangoe full-time (More than 3 years)

    Pros

    It was good for freshers but not for experienced. Operations is nothing much technical.

    Cons

    Job profiles looks like technical but the actual work is completely non technical

    Advice to Management

    Ppl who are good to managers will only get promotions.


  2. Helpful (1)

    "Technical Lead for 3 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Project Lead in Bengaluru (India)
    Former Employee - Technical Project Lead in Bengaluru (India)

    I worked at Tangoe full-time (More than 3 years)

    Pros

    Flexibility , work from home options, boosts up the core technical skills, good for techies

    Cons

    growth options are minimal, very less options for vertical growth

    Tangoe Response

    Oct 25, 2017 – Senior Director HR APAC

    Thanks for the feedback.
     I’m glad to hear positive things that you have experienced here at Tangoe. Also, am thankful that you took the time to share your opinion here.
    We value your feedback and... More

  3. "Lots of changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Analyst
    Current Employee - Technical Analyst
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Tangoe full-time (More than 3 years)

    Pros

    -Great work/life balance
    - New facility

    Cons

    - Lots of significant changes within the last two years
    -Limited upward mobility


  4. Helpful (1)

    "Good people to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Engineer in Bengaluru (India)
    Current Employee - Product Engineer in Bengaluru (India)
    Neutral Outlook
    No opinion of CEO

    I have been working at Tangoe full-time (More than a year)

    Pros

    Had the opportunity to work with a great team. Work life balance is good

    Cons

    Less growth opportunity and no learning opportunities. Zero onsite

    Tangoe Response

    Oct 25, 2017 – Senior Director HR APAC

    Thank you for your feedback.
    It is important for us to know how our employees feel about working here, this helps us in making things better and improve the overall organizations’ health.
    And as... More


  5. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Tangoe full-time

    Pros

    Challenging environment with great opportunity to work with F2000 companies

    Cons

    Politics bother people and there is lots of turnover

    Advice to Management

    Please be more clear on direction and make individual decisions.


  6. "Good Starting Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Helpdesk Specialist in Austin, TX
    Former Employee - Helpdesk Specialist in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Tangoe full-time (More than 3 years)

    Pros

    Entry-level work means entry-level positions.
    Hired me without any experience in the field.
    Training on-going and geared toward actual situations (not theory-based).
    Average starting pay for the field (was low when I started, company-wide increase brought it up to fair market).
    Was work-from-home based.
    Above-average health, vision, and dental benefits

    Cons

    Work-from-home policy changed company-wide to merit-based when I was hired as unconditional work-from-home (as a result of another department abusing the prior work-from-home policy).
    Lateral movements only (hard to get promoted...when you do, it's not an increase in pay, just a job title change and change in responsibilities).
    Usually hired externally for management, but management had no experience in our line of work.
    Arbitrary Quality Assurance standards that do not account for how much is beyond the employee's control
    Starting pay was lower than market average
    Going from contract-to-hire meant a pay cut rather than a pay increase.

    Advice to Management

    Recognize the talent within your employees and groom them for positions.
    Then, give them real opportunities to use these skills so they can put real experience on their resume.
    Hire internally more than externally


  7. "Lack of processes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Tangoe full-time

    Pros

    The ability to work remote.

    Cons

    The instability of the company with acquisitions and lay offs.

  8. "Implementation Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Tangoe full-time

    Pros

    Opportunity to learn and grow. Good benefits

    Cons

    Would like to see more departmental promotions and growth opportunity


  9. "Satisfying tenure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Junior Consultant in Bengaluru (India)
    Former Employee - Junior Consultant in Bengaluru (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tangoe full-time (More than a year)

    Pros

    Very Good working environment but its spoiled by inexperienced managers.

    Cons

    Managers are inexperienced and needs to improve.

    Advice to Management

    Grow up and support employees.

    Tangoe Response

    Oct 10, 2017 – Senior Director HR APAC

    Thank you for your feedback.
    We are noting down your suggestions and issues and would work towards addressing them.
    It is important for us to know how our employees feel about working here, this... More


  10. "They don't care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tangoe full-time (More than a year)

    Pros

    Everybody treats you friendly, if you have anything to say, to complain, they will gladly listen to you and help you as much as they can (but many times they can't but at least you feel comfortable to talk with someone superior without any fear). Offices are great, many teambuildings, parties for Christmas, Halloween and so on.

    Cons

    You are just a number and no one will "fight" for you if you want to quit because different negative aspects or better offers , no matter your role in the company. The salary is average or even low depending in which department you want to work. There is alot of profit but they keep the salaries very low. The team-leaders or managers don't have the ability to work with teams, they don't have studies about management and they're bad at their job. They are there just because they worked for many years in the company, but they are bad with people.

    Advice to Management

    Stop being greedy with your employees. They need more benefits for their hard work. Send leaders and supervisers to Management courses.


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