Target Guest Service Representative Reviews | Glassdoor

Target Guest Service Representative Reviews

Updated May 13, 2017
10 reviews

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Guest Service Representative

2.5
Star Star Star Star Star
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Brian Cornell
3 Ratings

Employee Reviews

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Pros
Cons
  • work life balance is hard to maintain (in 1373 reviews)

  • Hours tend to fluctuate for regular team members (in 1460 reviews)

More Pros and Cons

  1. "So far the best job i had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Long Beach, CA
    Former Employee - Guest Service Representative in Long Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Target part-time (Less than a year)

    Pros

    15% discount, sometimes get free starbucks

    Cons

    The holiday hours was the worst. Push red card sales on workers heavy.


  2. "Guest services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Plymouth, MN
    Current Employee - Guest Service Representative in Plymouth, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Target part-time (More than 3 years)

    Pros

    10% discount that's about it

    Cons

    Bad management not can't really grow here people hate their job and complain all the time and all the rich people who shop here treat bad etc

    Advice to Management

    Need to learn to appreciate people more

  3. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Desk/Customer Service Representative in Plainville, MA
    Former Employee - Guest Service Desk/Customer Service Representative in Plainville, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Target (More than a year)

    Pros

    I found that the Company was very Guest Oriented.It was a Pleasure to work here especially if you are outgoing, and enjoy meeting new people.

    Cons

    Some times the chain of command was blurry. Knowing who exactly you should go to when faced with a issue was sometimes hard

    Advice to Management

    Keep up what you are doing!


  4. "Guest services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Portland, OR
    Current Employee - Guest Service Representative in Portland, OR
    Doesn't Recommend
    Positive Outlook

    I have been working at Target part-time (More than 8 years)

    Pros

    Your usually on your own here. People pop in and out otherwise quiet place.

    Cons

    Should pay more than sales floor or cashier, you take a lot of crap!

    Advice to Management

    People who have been proven and have seniority should get credit for that!


  5. "It's a job, it pays, discount is decent--you always need something from Target."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Chicago, IL
    Former Employee - Guest Service Representative in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Target part-time

    Pros

    Evening and weekend hours that work if one has a daytime job.

    Cons

    If workers comp dept states "light duty" while recovering from an injury adhere to that. Don't guilt/bully an employee into working with an injury.

    Advice to Management

    See cons--also don't dismiss and talk down to employees it's demeaning and deters from morale.


  6. "Work with a diversified group of individual for help in other departments and training."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Pottstown, PA
    Current Employee - Guest Service Representative in Pottstown, PA
    Recommends
    Positive Outlook

    I have been working at Target part-time (More than 3 years)

    Pros

    Being able to work with people of different background and to learn something new in different department. Working with the public and being able to help out in the community in a big way also helps you at a deeper level that you would never expect.

    Cons

    Having guest get yell at you and blame things that you may not have any control over the situation.

    Advice to Management

    Treat your employees how you want to be treated. Even though your job is stressful, but taking it out on the employees because of the stress will not help them get the job done, but will not want to work there again.


  7. "Ok for 1st entry-level job during High School"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier, Guest Service Representative, PhotoLab Tech, Food Ave Cook in Lake Mary, FL
    Former Employee - Cashier, Guest Service Representative, PhotoLab Tech, Food Ave Cook in Lake Mary, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Target part-time (More than 3 years)

    Pros

    The wage helped with paying for college. The hours were pretty flexible. Knowing when there were good sales/deals was a plus. The 10% discount was ok. Great place to learn customer service skills.

    Cons

    Supervisors and managers were often people who moved up from lower entry-level positions and developed authoritarian ego complexes and used their position to fuel their power trips. They rarely showed employee appreciation because everyone is an easily replaceable number. Extreme patience is necessary because the general public has little to no respect for retail workers, especially during/after holidays.

  8. "I could not wait to leave."

    Star Star Star Star Star
    • Career Opportunities
    Former Employee - Guest Services Representative in Saint Louis, MO
    Former Employee - Guest Services Representative in Saint Louis, MO
    Doesn't Recommend
    Disapproves of CEO

    I worked at Target part-time (More than 5 years)

    Pros

    Co-workers were fun to work with

    Cons

    They do not hire within, so be prepared to train your managers how to tell you what to do.

    Advice to Management

    Listen to your employees they know what they are talking about


  9. Helpful (2)

    "Terrible all around."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Guest Service Representative in San Jose, CA
    Former Employee - Cashier/Guest Service Representative in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Target part-time (More than 3 years)

    Pros

    Easy to get hired, even for high school drop-outs, felons, etc.

    Cons

    Managers show clear favorites, business execs get away with sexual harassment, constant harassment to open credit card accounts, encouraged to use dishonest sales tactics to trick ignorant customers into opening credit cards, will absolutely take advantage of you as far as milking you for all your time, totally inflexible if you have kids or school, have no problem humiliating employees in front of their peers... the list goes on.

    Advice to Management

    Get off your high horses - you work at TARGET and you're making, what? One dollar more than the employees you're managing?


  10. "Fun first job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Pembroke Pines, FL
    Former Employee - Guest Service Representative in Pembroke Pines, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Target part-time (More than a year)

    Pros

    Fun and friendly environment
    Better pay than some other retail companies
    GREAT for college students

    Cons

    hard to move ahead in the company
    always understaffed on purpose
    low security
    the 10% discount is a bit too cheap for such a huge company
    You never know how your hours will look the next week
    hard to become full time

    Advice to Management

    Stop nagging about the overtime, do not set tasks that are impossible to finish within a work shift and have security walk closers to their cars. After 11pm it gets dangerous out there