Teavana Reviews | Glassdoor

Teavana Reviews

Updated July 20, 2017
761 reviews

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761 Employee Reviews

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Pros
  • Commission, free tea every shift, customers are pretty fun (in 210 reviews)

  • Free tea to drink while you're working (in 39 reviews)

Cons
More Pros and Cons

  1. "Retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Santa Clara, CA
    Former Employee - Team Lead in Santa Clara, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Teavana part-time (Less than a year)

    Pros

    Gained valuable skills of management, teamwork, and responsibility.

    Cons

    Scheduling of members schedules are never consistent and the management was not quite as solid as it should be. Lots of conflict within team members and sometimes favoritism was present.

    Advice to Management

    Instead of focusing towards only those who can create number sales, evenly distribute hours and tasks to members to help them learn and gain confidence in their skills.


  2. "Former General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Phoenix, AZ
    Former Employee - General Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Teavana full-time (More than 5 years)

    Pros

    As a part of the Starbucks Corporation there are many benefits to working for Teavana: stock bonuses each year, free tuition at ASU Online, and mark-outs from Starbucks each week to name a few. I always enjoyed working there and the people I worked with.

    Cons

    The only con I could think of is compensation. I worked at Teavana for about 5 years and that is really the only thing I can say should be changed.

    Advice to Management

    Compensate your employees just a bit better from the lowest team members up to the regional directors. Not everyone takes advantage of the benefits offered i.e. free tuition because some people have already finished.

  3. "Assistant General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant General Manager in Providence, RI
    Former Employee - Assistant General Manager in Providence, RI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Teavana full-time (More than a year)

    Pros

    Easy to move up in the company, free tea

    Cons

    Overbearing constant enforcement of classically hated consumerism, corporations viewing human beings as numbers, and having to change values to meet the idealistic viewpoint of upper management.

    Advice to Management

    Stop forcing employees to manipulate the consumer


  4. "shipping lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shipping Lead in Stratford, CT
    Former Employee - Shipping Lead in Stratford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great work environment fast pace, great management team. Ceo was a great person to work for. alwayso teaching ways to improvework flow.

    Cons

    not many consumers ifor I remember. poor choice in picking leads in different departments.


  5. Helpful (7)

    "Area Managers Need Training & Maturity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Los Angeles, CA
    Former Employee - Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Teavana full-time (More than 5 years)

    Pros

    Great product, free tea, Starbucks markouts, education

    Cons

    Area managers are woefully untrained, insecure and vindictive. If Teavana matched Starbucks management competencies, it would improve so much. Appreciate the people you have in-store that are working so hard.

    Advice to Management

    The president has a great understanding of where Teavana needs to go, however the message isn't carried down and executed to the area managers. They are rude, under educated and insecure. It's not a good way to grow a business that's floundering under poor mid-management.


  6. Helpful (1)

    "Team Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Yonkers, NY
    Former Employee - Team Member in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Teavana part-time

    Pros

    • Decent retail & sales experience if in high school or early college.

    • Fun

    • Subsidiary of Starbucks meaning SBUX member perks (Good if you're a starbucks regular)

    • Healthcare

    • Good managers

    Cons

    • Low wage, below average. Expect food & beverage industry work as well as retail sales.

    • Poor sales bonus structure. To those good at math, doesn't incentivize harder work.

    • Hours become scarce if store performance isn't above goal. Which means lower likelihood of retaining healthcare benefits.

    • Due to SBUX acquisition, the future of company structure unknown, expect much change over next 3 years as SBUX integrates more Teavana product line into Starbucks locations

    • Lacks growth opportunities. Team Lead (shift manager) positions offer $2-$4 more depending on location but increases responsibilities 10-fold. Having a car would be suggested for those positions if desire to grow with the company. Ironically, a team lead may still not make the 20 hour weekly minimum for health benefits.

    Advice to Management

    For corporate, I would suggest restucturing the stores to either be retail or service but not in the grey area. Use nyc teavana tea bars as standard. Current structure for retail spots causes a lot of inefficient losses as well as makes it more difficult for employees to maximize their efforts.


  7. "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Recommends
    No opinion of CEO

    I have been working at Teavana part-time

    Pros

    - People are great
    - Drinks
    - Knowledge of tea
    - starbucks benefits

    Cons

    -customers can be rude
    -sale goals may be hard to meet

  8. "Pretty good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in New York, NY
    Former Employee - Team Member in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Teavana part-time (Less than a year)

    Pros

    The teas are amazing and my coworkers were great!

    Cons

    If you aren't big on selling products, the competition to make sales may not be for you.


  9. Helpful (1)

    "Worst Place to Work Ever!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant General Manager in Dallas, TX
    Former Employee - Assistant General Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Teavana full-time (More than 3 years)

    Pros

    I made a lot of money.

    Cons

    I have PTSD, my coworkers tortured me because I made great sales. I was fired unlawfully, and collected unemployment for about 2 years.

    Advice to Management

    Don't put your hands on your employees, or call them the b word or threaten them.


  10. "Teavana"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    great benefits, free tea on the clock, decent pay, fun work environment, great customers, tips, very easy job

    Cons

    pressure to meet sales goal, gossip among employees, not many hours, other employees taking over your sale

    Advice to Management

    stop putting so much pressure on employees to sell merchandise, don't have so many employees that there isnt enough hours to go around, hire more mature GMs and AGMs


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