TechSoup Reviews | Glassdoor

TechSoup Reviews

Updated May 22, 2017
59 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Rebecca Masisak
36 Ratings

59 Employee Reviews

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Pros
  • Amazing people and fantastic work/life balance (in 8 reviews)

  • Flexible work schedule depending on the department, ability to work remote (in 4 reviews)

Cons
  • Most of them in the name of non-profit don't even know what the heck they are doing (in 4 reviews)

  • Not much professional development (in 3 reviews)

More Pros and Cons

  1. "Growing fast."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TechSoup part-time (More than 5 years)

    Pros

    The mission, the people, the opportunity to be part of the important growth and help to the nonprofit sector.

    Cons

    nonprofit wages, aging tools, trying to do too much all at once.

    Advice to Management

    Be selective about next large scale initiatives. Master one at a time.


  2. "Nice Place to learn but no place for future development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Management Specialist in San Francisco, CA
    Former Employee - Account Management Specialist in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TechSoup (More than 3 years)

    Pros

    A good place to be for learning about NGO world
    Relatively better salary within the sector
    Good Benefits
    Good Colleagues
    Rapid growth in projects

    Cons

    No promotion, you can stay at the same position for long years
    Decisions change all the time and communication between top management and employees are so low, you always find out the changes on your projects at the last minute
    Not good senior managers, they can micromanage your work
    Evolves to business model in recent years, so the ngo environment has been destroyed

  3. "Vice President"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in San Francisco, CA
    Current Employee - Vice President in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TechSoup full-time (More than 5 years)

    Pros

    The money is not bad

    Cons

    Too much bureaucracy and a lack of leadership

    Advice to Management

    Remove the deadwood in leadership positions


  4. "Pretty good."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Management Specialist in San Francisco, CA
    Former Employee - Account Management Specialist in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TechSoup full-time (More than a year)

    Pros

    403B, paid week winter break, paid sick time, personal and vacation. Decent health care benefits paid transit and parking benefits

    Cons

    Limited opportunities for advancement. No raises offered. Repetitive work. Most start as temporary employees, meaning the benefits and pay are pretty low.


  5. "Social Change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TechSoup full-time (More than 3 years)

    Pros

    Since I went to grad school, I wanted to work for a nonprofit using technology for social good.

    I was tracking TechSoup for awhile and once I found the right opening, I went for it.

    There aren't many organization where you can come it and have the support to try new things. At TechSoup you can.

    There is so much that TechSoup does that the world doesn't realize. Look up Transparencee and TechSoup or NGOSource or Caravan Studios.

    Cons

    Are their frustrations? Yes. Sometimes folks can care too much.

    Resources can be stretched. IT decisions sometimes don't make sense. I wish there was a little more transparency. But things have improved in my time here.

    Advice to Management

    Continue to encourage cross-team communication and collaboration.


  6. "Communication"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at TechSoup (Less than a year)

    Pros

    Wonderful people
    Contributing for the good
    Opportunities of development

    Cons

    Slow organization
    Unfocused goals
    Not able to level up

    Advice to Management

    Dare to take steps forward and listen in to the users, offer what they need to achieve their goals.


  7. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great, incredibly talented and smart people. As impressive a staff as I have ever seen
    Innovative, Start-Up atmosphere
    Important mission

    Cons

    nonprofit resource scarcity
    evolving business plan

  8. Helpful (3)

    "Good mission, interesting people, poorly managed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TechSoup (More than a year)

    Pros

    Really makes a difference in getting tech in the hands of non-profits at a fraction of the retail price. Many interesting and smart people.

    Cons

    Management is in denial and out of touch with what is going on in their organization. Lack of strategic thinking, lots of turf wars over petty things, and understandably unhappy employees. Management is very top heavy ad does not seem to get promoted on merit vs. longevity, the result is a pretty dysfunctional organization with lots of roadblocks that tie the hands of people who are working hard to get results. The organization loses a lot of good people for a variety of reasons and it just doesn't seem to change.

    Advice to Management

    Value your people at all levels of the organization, listen to them, and provide opportunities for growth.


  9. Helpful (5)

    "Management divorced from reality"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in San Francisco, CA
    Former Employee - Account Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at TechSoup (More than 5 years)

    Pros

    When it was a bit smaller this was a good place to work. I miss the era when the company appeared to be a real community and seemed to care about even its "lower" employees.

    Cons

    The priority of growth has taken over the idea of a nonprofit being a community, as in from what they consider to be the lowest to who is considered to be worth more money. Certain departments may be well paid, but the account management department does not pay a living wage. It has a management that is very "efficiency" oriented but not at all caring of retaining quality people who want to stay with a good company. Any warmth and real team spirit is gone.

    Advice to Management

    Get better management in customer support that cares about more than numbers.


  10. Helpful (5)

    "A great non-profit with a bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in San Francisco, CA
    Former Employee - Software Developer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TechSoup full-time (More than 3 years)

    Pros

    Top management does not have clear goals and objectives for future leading to too much attrition.

    Cons

    Great work in the non profit area

    Advice to Management

    Listen to what the employees have to say just don't pretend to listen.


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