TechSoup Reviews | Glassdoor

TechSoup Reviews

Updated February 18, 2017
17 reviews

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Rebecca Masisak
10 Ratings

17 Employee Reviews

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Pros
  • Amazing people and fantastic work/life balance (in 8 reviews)

  • Flexible work schedule depending on the department, ability to work remote (in 4 reviews)

Cons
  • Most of them in the name of non-profit don't even know what the heck they are doing (in 4 reviews)

  • Not much professional development (in 3 reviews)

More Pros and Cons

  1. Helpful (3)

    "Good mission, interesting people, poorly managed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TechSoup (More than a year)

    Pros

    Really makes a difference in getting tech in the hands of non-profits at a fraction of the retail price. Many interesting and smart people.

    Cons

    Management is in denial and out of touch with what is going on in their organization. Lack of strategic thinking, lots of turf wars over petty things, and understandably unhappy employees. Management is very top heavy ad does not seem to get promoted on merit vs. longevity, the result is a pretty dysfunctional organization with lots of roadblocks that tie the hands of people who are working hard to get results. The organization loses a lot of good people for a variety of reasons and it just doesn't seem to change.

    Advice to Management

    Value your people at all levels of the organization, listen to them, and provide opportunities for growth.


  2. Helpful (6)

    "Management can't manage - would give no stars if possible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The direct work with other Non-Profits for the United States and beyond is truly ground-breaking. The opportunity to smooth the way for everyone from the Mom and Pop support up to National accounts, allowing a relief to not only help the organizations themselves, but the people they support in turn.

    Cons

    When 4 people are fired in a month, because management disagrees with their opinions? That's not a problem with the employees, it's a problem with management. TechSoup has been hemorrhaging (a word that has been used and will be used again) for the past several years. When management can't get the nay-sayers to leave on their own accord, they dig up any trivia to nickel and dime their way to a dismissal (or, as they prefer to use, TERMINATION.) They will also hold such over the heads of those who are still working there, causing stress to the point of medical issue which could be fatal (not an exaggeration.)

    Advice to Management

    If you want keep to the spirit of your original intent, stop spending time and money looking for the 'next big thing' and concentrate on the day to day activities, such as repairing your website, fixing you software issues, and training even your base level employees on how to use the software that is donated and offered.


  3. Helpful (6)

    "“Having The Title” has become supreme, rather than doing the good work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TechSoup full-time (More than 8 years)

    Pros

    The original focus and company idea and ideal was good, and the finance department does do an excellent job of delivering the paychecks on time.

    Cons

    Another former and quite disgusted staffer pointed me at this forum and asked me to write in, so here's my two denarii.

    Over the last three to six years, the ever increasing focus has shifted to Having The Title and insisting on Being Admired for The Title, rather than focusing on the basics of doing the job, knowing the job, seeing that the job really does get done. There have been very good workers over time; I interviewed with and was hired by one of them, someone who is also no longer with the company.

    For me and my coworkers, we had to deal with an environment of increasing three card monte support, where more and more, the answer that would be needed might be available, might be in the much touted latest iteration of some database system, or finally might be getting relayed by word of mouth, with resulting likely inaccuracy.

    Over one period of about two, three years, the ongoing celebration was of the upcoming Multi-Department Unified Management Production Super-Success---not the actual title, but could have been---. In Scott Adams 1995 book “The Dilbert Principle”, the MUMPS is described with absolute accuracy on pages 129-130, with a title of “Example of the Dinosaur Strategy” Much more recently, there has been much focus on the new Fun Committee, which also turns up in “The Dilbert Principle”, on pages 307-308.

    In the 2015/9/11 Glassdoor review with the title of “Failure of leadership ” there is a note about the Employee Engagement Survey from a couple of years back. When it was announced, I was assured by a director who has turned out to be merely a chattering mouthpiece that everyone should fill out the survey because the result absolutely will be distributed to the entire company and will be studied extremely carefully. Many months went by, the delivery date went by, finally in a passing comment from the CEO, there was a statement that well, a very small and select number of senior staff were shown the results. Apparently, the separate and independent review just did not have the planned message, and therefore was tossed.

    Advice to Management

    Advice is of use only if it is followed. Advice has been given many times by many people on many levels. The advice is not just ignored, it is vehemently rejected.

    Basically, by this point, anyone of any quality got fired, got out, or is looking for the exit.


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  5. Helpful (6)

    "!! JENGA !! Techsoup Style"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at TechSoup full-time

    Pros

    Good cause, non-profit, flexible work schedule (to some degree), close to all transportation, decent benefits, close to the ball park, decent technology to work with for the most part

    Cons

    Bad management along with wrong corporate direction is leading to a mass exodus of employees. Managerial and employee frustration is at a all time high. All SME's and most institutional knowledge has left.

    It is the beginning to the end of techsoup as we know it.

    The members on the board should be ashamed of themselfs for not recognizing the situation

    Advice to Management

    Remove the CEO for she is not liked nor admired in any way shape or form.

    No one is willing to stand up and take the heat and challenge management.

     Stop trying to put lick stick and band aids on this


  6. Helpful (10)

    "endless technojargon and a tidal wave of mediocrity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TechSoup full-time (More than 3 years)

    Pros

    There used to be many - but sadly all that is left at TechSoup is endless technojargon and a tidal wave of mediocrity

    Cons

    TechSoup used to be a flagship of nonprofit success - with flexible work hours, strong retention, strong vision and creating products with real impact and an interest in moving the needle on social change. Now - they have been bleeding financially and worse, bleeding the talent and technical know how to accomplish anything.

    They've been waiting three years for "next new thing" - while hiring layer upon layer of mouthpieces to go out and talk about something they simply don't have. Many of the newly hired directors would not know technology if someone smacked him upside the head with some.

    They ridiculously opened a Mississippi office (undoubtedly paying San Francisco salaries) creating a secret development shop with no oversight and no accountability. Anyone that speaks up against this effort, is soundly told to be quiet by management. In any other environment if someone spent three years building what's next -- they would have been fired two of those years ago. When one technologist left rather than support the effort of this secret development group, management spent six months trash-talking this person's tenure at TechSoup rather than showing any actual leadership.

    Worse, these blind allegiances to emperors with no clothes, has bled TechSoup dry of any talent it ever had in order to make an impact in the nonprofit sector. There are linked in support groups for former TechSoup employees. The management that hasn't run for the hills cow-tows so belligerently it's insulting. Sadly - all that is left at TechSoup is mediocrity at best. It's very sad.

    I keep waiting for the news release saying "TechSoup is dead" but apparently the death is going to be long and end with a giant collective yawn. If they can't see that they are destroying their credibility and reputation, then it is truly the blind leading the blind.

    Advice to Management

    Advice to management from any level of employee is routinely ignored, so I won't waste my time giving any.


  7. Helpful (9)

    "Great mission - bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TechSoup full-time (More than a year)

    Pros

    great work life balance
    work from home
    easy SOMA location
    awesome staff

    Cons

    no employee appreciation
    low salary
    no perks
    ratio of management to staff is unbalanced
    no career development

    Advice to Management

    Bring in a new CEO - get rid of dead weight, stop hiring senior directors


  8. Helpful (5)

    "Leadership is ultimately responsible for the success or failure of an organization."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Withheld in San Francisco, CA
    Former Employee - Withheld in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TechSoup full-time (More than 3 years)

    Pros

    Good benefits. Appealing mission. Good location.

    Cons

    Morale is at an all time low and declining. Market conditions are eroding the value of the boxed software donation service that forms the backbone of their revenue stream. Leadership has been unable to adjust to this new reality and blames its employees' commitment to the organization for its ongoing failure.

    Advice to Management

    If an organization's culture declines under the stewardship of a particular group of leaders then by definition they have failed to lead effectively. Blaming employees for an organizations' inability to adapt to changing market conditions, and for their loss of morale in the face of managerial failure, is highly corrosive. An effective board must recognize when a change in leadership is needed and respond aggressively to right the ship.


  9. Helpful (7)

    "Company formerly known as Compumentor offers no mentorship, and promotes the lackeys"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in San Francisco, CA
    Current Employee - Customer Service in San Francisco, CA
    Doesn't Recommend

    Pros

    If you want a job with low expectation and weak deliverables, it is a pretty cush spot. Benefits are good. Culture and many people are good too.

    Cons

    The wages are an embarrassment for a $20m company that doesn't pay taxes. Your lip service is insulting. Stop BS-ing people. Just say 'no' when the answer is no. A reason would be nice. A can-do attitude would be better.

    Advice to Management

    You have too many directors. Stop promoting people who always agree with you. Offer career paths, mentorship, and better education reimbursement plans for dedicated employees who want to become more valuable to the company!


  10. Helpful (3)

    "Over the Hill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TechSoup full-time (Less than a year)

    Pros

    Smart and interesting entry level co-workers who all understand each others' frustrations.

    Cons

    - The products and services offered here are in decline, as is membership. It can be depressing working at an organization that is circling the drain as products and services are becoming obsolete, and management is only willing to double down in band-aid solutions.
    - Middle management is bloated, overworked and lack the ability to buoy their teams.
    - Organization relies on contract labor and uses extreme measures to monitor their work and productivity.
    - Complacency is rewarded over agile thinking
    - Contract workers get the distinct sense that internal help like the HR department is not really a resource that they are to use
    - Processes and management decisions are not transparent
    - Unliveable starting salary
    - Outdated technology
    - Poor communication between staff and managers.
    - A nonprofit that operates like a corporation.

    Advice to Management

    - Value your entry-level employees
    - Take a long look at middle managers who are untalented and do the least amount of work to just fly under the radar. These types are bad for morale.
    - Promote internally from the customer service department
    - Trust your employees to do the job you hired them to do. Ease up on watchdog practices.
    - Be explicit with new contract hires about their rights, their access to HR and how to report harassment.


  11. Helpful (9)

    ""Mushroom Management" - a few work hard while the rest hardly work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TechSoup full-time (More than 8 years)

    Pros

    Helping the nonprofit community is very rewarding. This attracts some really hard working and extremely good hearted people. With very little management oversight, it's easy to get into a role that requires very little, if that's what you're looking for.

    Cons

    Management here is an embarrassment - it's nonexistent. If you like to be recognized and rewarded when you perform, then look elsewhere. If you appreciate any kind of career path or skills development, move along. There is no investment in training staff. If you want the kind of job where you can grow lazy by kissing up, then this place is for you, otherwise be prepared to work hard and feel unappreciated for it.

    Revenue has been steady for several years, but there is a never ending financial crisis that has lead to no raises this year and <3% raises over the last several years, (at least for the non-executives). Every "all staff" email the CEO writes is completely unintelligible. She thinks she's being "motivating" when she berates people publicly. She provides no real guidance and props up her vice presidents most of whom have achieved little in their many years since she brought them on board. She never understands why no one asks any questions at the "all staff" meetings, but everyone knows that to ask any questions is to be seen as a "trouble maker" and that you're only going to get empty words and no real answers.

    Her "great idea" was to move the technology R&D team to Corinth, Mississippi and that has proven to be as successful as you might expect. Her assessment that Vice Presidents can be spread all over the country and so long as their teams are in one place, has also proven to be completely ineffectual although it has allowed many people to make SF salaries while they live remotely and all that travel has eaten into whatever budget might have been used on raises.

    The only thing that keeps this place going is the dedication of a small percentage of hard workers and the constant churn of good people leaving and new people coming on board who have no idea what they are walking into. HR has executed a propaganda drive to post "fake" postings on Glassdoor, so it looks like things have "turned around" if you look on here, but notice how many of the recent positive posts all sound like they came from the same generic author. Funny, huh? That's what the management here calls leadership.

    It's sad that an organization with such a good mission has such a weak leadership team that is never held to account. Techsoup will continue to survive for a long time so long as their big pocketed donors continue to be satisfied with subpar performance and the few hard workers keep at it because they believe in the good work that they are doing despite the treatment they have to put up with.

    On a final note, There's no attention paid to racial diversity, especially in the upper ranks of management.

    Advice to Management

    There is no point. They simply do not and will not listen.



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