Ted Baker London Reviews | Glassdoor

Ted Baker London Reviews

Updated February 17, 2017
136 reviews

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3.5
Star Star Star Star Star
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Raymond Stuart Kelvin
48 Ratings

136 Employee Reviews

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Pros
Cons
  • Poor management, low pay and long hours (in 8 reviews)

  • Management is concerned more about how they look towards upper management rather than as a team, (in 7 reviews)

More Pros and Cons

  1. "Good Environement"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ted Baker London part-time

    Pros

    The team was great. There was a sense of community and reliability amongst the team; you knew employees from other stores. Training was very important and progress was followed up with every month.

    Cons

    Not much except that I wish parking was paid for.


  2. "Loved working here because of my own brand loyalty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ted Baker London full-time (More than a year)

    Pros

    The people you work with are some of the best people you'll meet, the clothing allowance is great. Every now and then, there are some nice incentives throughout each season, there definitely is growth within the company

    Cons

    Too many management tiers gets confusing

    Advice to Management

    Look to your people who actually work hard, pay attention to their strengths and listen to their feedback.


  3. "Management Ruins the Show-No Appeciation of Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Ted Baker London part-time

    Pros

    Stunning clothing, very unique and much to learn.

    Cons

    Managers are very buddy buddy don't know how to hire associates so turnaround is laughably high. Schedules the weirdest ever seen after years in retail- work life balance not respected on retail level. Impossible to grow if your aren't besties with management even with more experience than them. For an expensive brand the quality in some products is hard to defend. Clothing allowance isn't enough for a PT associate who has to pay rent, but there is pressure to be dressed in the brand's clothes.

    Advice to Management

    Appreciate your staff instead of hiring but not bothering to train, then blaming them for mistakes and firing instead of offering advice. Promote competent staff. Don't make snarky comments at your staff, it's demeaning.


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  5. "Growth and Development! Leaders are Welcomed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Glendale, CA
    Current Employee - Store Manager in Glendale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ted Baker London full-time (More than a year)

    Pros

    Luxury retail at its finest! This Company is an elevated Brand without all the cold stuffiness that you would normally get with upscale retailers. Ted Baker is a warm, friendly and "Quirky" No Ordinary Design Label! I love Ted Baker because when they talk about growth and development they mean it. They give you the budget and payroll and time to invest into your team

    Cons

    I love the Brand too much to really say that there are any cons. We have a Clothing cap per season that allows us to only buy a "set " amount of TB clothing at a VERY generous discount "the amount set" is based upon position and status of PT v.s. FT v.s. exempt/non-exempt. If any thing, because I LOVE wearing Ted Baker at a discount, this clothing cap could always be greater

    Advice to Management

    Continue investing in your people! This is the cornerstone of your success


  6. "Mediocre place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Love the clothes and you get to wear them to work
    Nice discount for a non-luxury brand

    Cons

    Poor Management-inexperienced and lacks direction
    Poor Pay-Similiar jobs for other brands pay more
    Long Hours-not a healthy work life balance

    Advice to Management

    Retail is always a challenge, but provide a decent wage


  7. "Would not suggest unless you're hired on as a manager."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Los Angeles, CA
    Current Employee - Sales Associate in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Ted Baker London (Less than a year)

    Pros

    Employee discount is great. I enjoyed their selection of clothes. Brand is pretty good with keeping current with the fashion industry

    Cons

    Too much emphasis on upt, also very greedy when it comes to getting a raise or even more hours.. (Which I've earned.) Very bad at inspiring sales associates, feels like a cookie cutter process.

    Advice to Management

    Stop hiring incompetent people whom you have to train anew and consider current, adept sales associates instead. I also feel I was always kept part time in order for you to be able to avoid giving me benefits. Real classy


  8. "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing people, great product, major focus on internal growth, and fun.

    Cons

    Too much focus on operations


  9. "A great (but very greedy) company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ted Baker London full-time

    Pros

    Amazing people, delightful clients, fantastic products, gorgeous store, full benefits

    Cons

    Management can be incompetent, which lowers the productivity of the store and the morale of the team. The pay is horrendous and there is no commission. Bonuses are almost impossible to make, and the amount of responsibility of the sales associates to drive business is unequal to the amount the company is willing to pay.

    Advice to Management

    If you want the best, you have to pay for the best. Stop nickel and diming the people you bring onto your team so that they have incentive to make the store successful. Pay them what they are WORTH, not simply what you think you can get away with. Stop hiring people with no experience who lack the skills necessary to raise the quality of service at your stores.


  10. "Was very excited to work for such a fun and quirky brand - unfortunately the manager sets the tone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floor Manager in Honolulu, HI
    Former Employee - Floor Manager in Honolulu, HI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Ted Baker London full-time (More than a year)

    Pros

    Enjoyed my fellow sales associates. They were hard workers and fun to spend time with. Enjoyed getting to know them. Good health benefits

    Cons

    Due to many negative reasons there was a turn over issue with management from beginning as well as double standards when it came to associates. Management sets the tone and unfortunately the manager in charge created a very unhealthy and unhappy work atmosphere for the employees. Everyone expressed the same issues from receiving only negative feedback and no positive reinforcement, being told to figure it out yourself when you asked how to do something, obvious difference in treatment depending on associate, etc. I know this is not always the case in other ted stores so it was sad to see this happen at this location. Also major issues with IT, and programs that run the inventory. Tons of tedious reports and weekly deadlines that takes time off the sale floor which is where you should be.

    Advice to Management

    I know upper corporate management is suppose to have the store manager's back. But when the manager is the problem who is going to help the rest of the team? When there are continuous issues with the happiness of the team, fear of backlash if you say anything, bad communication between team and manager, sales associates not being taught basic ops and a high turn over rate you need to look at the bigger picture and have the back of those that make up the team as well. Sometimes it is the head of the fish that needs to be cut off.


  11. "So much potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stock Manager in San Diego, CA
    Current Employee - Stock Manager in San Diego, CA
    Recommends
    Positive Outlook

    I have been working at Ted Baker London full-time (More than a year)

    Pros

    401k eligibility for all employees with contribution matching. Free base health insurance. Ability for growth, and locations all over the world.

    Cons

    I.T., POS Systems, Allocations, Departmental communication is a work in progress.



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