Ted Baker London Reviews | Glassdoor

Ted Baker London Reviews

Updated November 16, 2017
51 reviews

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3.0
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Raymond Stuart Kelvin
13 Ratings

51 Employee Reviews

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Pros
Cons
  • Long Hours-not a healthy work life balance (in 9 reviews)

  • There is a great deal of nepotism when regarding the upper management level (ie (in 9 reviews)

More Pros and Cons

  1. "Women's Floor Manger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Assistant in Huntington Station, NY
    Former Employee - Merchandise Assistant in Huntington Station, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ted Baker London full-time (More than 8 years)

    Pros

    Great Customer,bloomingdales was good,the pay was good.

    Cons

    Having no training for ted baker,no help from management,and a lot more.

    Advice to Management

    The Job that your hire to do is not 100% true.


  2. "Nice clothes and good pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ted Baker London part-time

    Pros

    The uniform is really pretty and it's a fun/great company to work with.

    Cons

    Management needs improvement. A lot of favoritism.

    Advice to Management

    Needs more professionalism

  3. "It's alright, very uppity company energy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bloomingdales Sales Professional in Honolulu, HI
    Current Employee - Bloomingdales Sales Professional in Honolulu, HI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ted Baker London full-time (Less than a year)

    Pros

    Nice tailoring in there clothing, lots of loud prints and decals within the men's and womens styles. Good insurance policy, kinda the best part.

    Cons

    No commission!! Higher expectations for less pay than deserved.

    Advice to Management

    Maybe give a better structure of pay structure or at least just commission on full time employee sales. We do everything that the managers do for the most part minus the paperworks which is probably the easiest part.


  4. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends

    I have been working at Ted Baker London full-time (More than a year)

    Pros

    Amazing product/merchandise and an excellent employee discount percentage (75% staff uniform, and 40% friends and family), Covered for health insurance! Which has been such a life saver.

    Cons

    Archaic registers/system. Print two receipts for each and every transaction - one from Cegid & one from veriphone, then staple together. No e-receipts and their charge send system is incredibly tedious. Signatures/initials for every little things which is time consuming. You spend a decent amount of your time with paper work or tedious projects that take you away from actually selling. Leaving projects to help customers is standard in all retail companies, aside from this company.

    Require you to dress in new season items, however don't offer a free item from time to time. The employee discount allowance is not enough (allowance amounts vary depending on your job title).

    Advice to Management

    In such a small boutique, assist stock manager, help out sales associates, and be consistent with great energy.


  5. "Ted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in King of Prussia, PA
    Former Employee - Retail Sales Associate in King of Prussia, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Ted Baker London part-time (More than a year)

    Pros

    Great products, fun environment. Motivational prizes for sales.

    Cons

    Nit picky rules. Antiquated systems. Charging for everything (including employees)

    Advice to Management

    Ted Baker has a lot to offer even at its higher price range. It is hard to afford product at low salaries. Give more opportunities to really show off Ted baker to employees so they can dress "Ted to Toe."


  6. "Loved working here because of my own brand loyalty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ted Baker London full-time (More than a year)

    Pros

    The people you work with are some of the best people you'll meet, the clothing allowance is great. Every now and then, there are some nice incentives throughout each season, there definitely is growth within the company

    Cons

    Too many management tiers gets confusing

    Advice to Management

    Look to your people who actually work hard, pay attention to their strengths and listen to their feedback.


  7. Helpful (1)

    "Management Ruins the Show-No Appeciation of Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Ted Baker London part-time

    Pros

    Stunning clothing, very unique and much to learn.

    Cons

    Managers are very buddy buddy don't know how to hire associates so turnaround is laughably high. Schedules the weirdest ever seen after years in retail- work life balance not respected on retail level. Impossible to grow if your aren't besties with management even with more experience than them. For an expensive brand the quality in some products is hard to defend. Clothing allowance isn't enough for a PT associate who has to pay rent, but there is pressure to be dressed in the brand's clothes.

    Advice to Management

    Appreciate your staff instead of hiring but not bothering to train, then blaming them for mistakes and firing instead of offering advice. Promote competent staff. Don't make snarky comments at your staff, it's demeaning.

  8. Helpful (1)

    "Would not suggest unless you're hired on as a manager."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Los Angeles, CA
    Current Employee - Sales Associate in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Ted Baker London (Less than a year)

    Pros

    Employee discount is great. I enjoyed their selection of clothes. Brand is pretty good with keeping current with the fashion industry

    Cons

    Too much emphasis on upt, also very greedy when it comes to getting a raise or even more hours.. (Which I've earned.) Very bad at inspiring sales associates, feels like a cookie cutter process.

    Advice to Management

    Stop hiring incompetent people whom you have to train anew and consider current, adept sales associates instead. I also feel I was always kept part time in order for you to be able to avoid giving me benefits. Real classy


  9. "A great (but very greedy) company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ted Baker London full-time

    Pros

    Amazing people, delightful clients, fantastic products, gorgeous store, full benefits

    Cons

    Management can be incompetent, which lowers the productivity of the store and the morale of the team. The pay is horrendous and there is no commission. Bonuses are almost impossible to make, and the amount of responsibility of the sales associates to drive business is unequal to the amount the company is willing to pay.

    Advice to Management

    If you want the best, you have to pay for the best. Stop nickel and diming the people you bring onto your team so that they have incentive to make the store successful. Pay them what they are WORTH, not simply what you think you can get away with. Stop hiring people with no experience who lack the skills necessary to raise the quality of service at your stores.


  10. Helpful (3)

    "Was very excited to work for such a fun and quirky brand - unfortunately the manager sets the tone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floor Manager in Honolulu, HI
    Former Employee - Floor Manager in Honolulu, HI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Ted Baker London full-time (More than a year)

    Pros

    Enjoyed my fellow sales associates. They were hard workers and fun to spend time with. Enjoyed getting to know them. Good health benefits

    Cons

    Due to many negative reasons there was a turn over issue with management from beginning as well as double standards when it came to associates. Management sets the tone and unfortunately the manager in charge created a very unhealthy and unhappy work atmosphere for the employees. Everyone expressed the same issues from receiving only negative feedback and no positive reinforcement, being told to figure it out yourself when you asked how to do something, obvious difference in treatment depending on associate, etc. I know this is not always the case in other ted stores so it was sad to see this happen at this location. Also major issues with IT, and programs that run the inventory. Tons of tedious reports and weekly deadlines that takes time off the sale floor which is where you should be.

    Advice to Management

    I know upper corporate management is suppose to have the store manager's back. But when the manager is the problem who is going to help the rest of the team? When there are continuous issues with the happiness of the team, fear of backlash if you say anything, bad communication between team and manager, sales associates not being taught basic ops and a high turn over rate you need to look at the bigger picture and have the back of those that make up the team as well. Sometimes it is the head of the fish that needs to be cut off.


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