Ted Baker London Reviews | Glassdoor

Ted Baker London Reviews

Updated August 17, 2017
171 reviews

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3.4
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Raymond Stuart Kelvin
65 Ratings

171 Employee Reviews

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Pros
Cons
  • Long Hours-not a healthy work life balance (in 8 reviews)

  • I knew I should have left after realizing how toxic upper management was (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "The worst retailer I've worked for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Dallas, TX
    Former Employee - Sales Associate in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Cute clothes.
    Hiring store manger was awesome.

    Cons

    New manger took over who was clueless. This company overworks and under pays because you do everything. There's never enough time in the day to finish your tasks. They give you a position and never explain what the duties are. They try to frame it as a specialist position which is a cop out position so they can put a huge workload on one person so they don't have to deal with it. The discount stinks and the district manger is always down mangements throat. They have no idea what's going on or how to make a schedule or who works when. They Have no compassion for anything or anyone.

    Advice to Management

    Learn how to communicate and make a schedule. Give reasonable tasks and lift your team up. Hire other than part time. Lift up and coach your team. Never assume people know things. Tell them!


  2. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Atlanta, GA
    Current Employee - Sales Associate in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ted Baker London full-time (More than a year)

    Pros

    Beautiful clothing and great discounts

    Cons

    Very unfair policies if inside of department store. Was fired for being overweight which was quoted by the general manager. Way to much paperwork to fill out for just a sales person

    Advice to Management

    If Ted Baker is within another store where they pay commission, even if they sell your clothing, then your employees should be paid commission as well

  3. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Los Angeles, CA
    Former Employee - Sales Associate in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Ted Baker makes beautiful clothing collections but that about it.

    Cons

    This was one of the worst retailers that I have ever worked for. It all starts from the top, the West Coast area manager hires most of her friends to work in upper management. Most of the floor managers do not have management experience. Management could care less about there employees growth with the company. Miscommunication is always an issue. If you ever have an issue don't rely on hr to help you their just as disorganized.Their is no structure what so ever. A lot of drama and pettiness among managers.This company has such poor morale I wouldn't recommend anyone to work for them.

    Advice to Management

    Upper management needs to be educated on what it really means to run a business.


  4. "Ted baker sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ted Baker London (Less than a year)

    Pros

    You get discount on the clothing line

    Cons

    You have to pay for the uniform, wage is low, management is very overbearing


  5. "Disgusting management. Upper management on a serious power trip to undermine and set up employees for failure."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ted Baker London full-time (More than a year)

    Pros

    They are good at driving people away to pursue an actual career. Great at making employees feel like minions. Great.

    Cons

    Product is very poorly made in Turkey. Always damaging customers items out. The worst structure I've ever seen from a company. Favoritism and discrimination are rampant. Pays very poorly compared to competitors with no clothing allowance. Expected to do exact same amount of work as superiors with significantly less pay. . Poor quality clothing with similar designs to those seen in your local Walmart.


  6. "Slow moving in training regional talks big game but does nothing to support current staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Las Vegas, NV
    Former Employee - Assistant Store Manager in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ted Baker London full-time (Less than a year)

    Pros

    The clothing and history of the company is smashing. Along with working in a really beautiful
    Store you work with great customers. The employee discount is amazing...

    Cons

    No level training no one has a clear business acumen. The store is more concerned about tasking then client service.

    Advice to Management

    Get a better training program that supports it's upper management. Provide them time to learn the Ted ways rather then throwing them to the wolves.


  7. Helpful (1)

    "Mediocre place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Love the clothes and you get to wear them to work
    Nice discount for a non-luxury brand

    Cons

    Poor Management-inexperienced and lacks direction
    Poor Pay-Similiar jobs for other brands pay more
    Long Hours-not a healthy work life balance

    Advice to Management

    Retail is always a challenge, but provide a decent wage

  8. "Waste of time - choose a more exclusive brand for experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in London, England (UK)
    Former Employee - Supervisor in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ted Baker London full-time (More than a year)

    Pros

    Discount of 75% on uniform, but high cost originally anyway, can meet some wonderful colleagues, good beginner training on fashion, can be fun at times if you have a good manager and team.

    Cons

    Rotas done on very short notice, hours and times changed often at last minute (which is ILLEGAL in the UK!), very poor quality of clothing that becomes very apparent from working there (mainly weak polyester/cheap cottons that tear easily, you only have to read customer reviews to know this),no commision but huge targets, huge staff turnover leading to unreliability and constant miscommunication, promotions come with basic raise for a lot more tasking, lack of middle management organisation.

    Advice to Management

    Sales had already drastically fallen when I had left and this was blamed on staff not making effort not on quality of product, lack of refund policy leads to constant arguments between staff and customers, customer service is neglected due to overloading of tasks on staff, giving customers gift cards is a surefire way to keep money and quickly lose a faithful customer, loyal customers have refused to do business again over one refused refund. Listen to what your staff and customers tell you as they're your eyes and ears!


  9. Helpful (4)

    "Worst job I've ever had!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in London, England (UK)
    Former Employee - Supervisor in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ted Baker London full-time (Less than a year)

    Pros

    Clothes discount (75% but lots of rules including not being able to choose without two other members of staff approving your choice! And also limited depending on your hours), meeting new people, learning about cuts and fabric quality (but this is from finding out that Ted Baker's quality has seriously dropped in the last three years, ask any customer)

    Cons

    They will pay you the absolute minimum they can legally get away with and give you a false "specialist role" to convince you that you're important but it's actually a lot more work for the exact same money, problems stem from head office, the lack of organisation is incredible, very much like a cult in the respect that they have the "School of excellence" and constantly berate employees for not being more "Ted", anyone with an education knows it's a trick companies use to make less advantaged people feel like they're important and part of something but the shine wears off very quickly. All promises made but never kept, glass ceiling system in that if you're good in your retail position the highest you can go is manager after +3 years from sales assistant. Nepotism regarding office positions. Also sexist in the sense that emails are continually sent out telling managers to ensure their staff are in full makeup and heels all day, all weekend which of course meant colleagues constantly having bad backs and pain from running up and down stairs all day. If it was a luxury brand with high pay it's understandable but Ted Baker really is just upper high street like French Connection at best.

    Advice to Management

    LISTEN TO YOUR CUSTOMERS AND STAFF!! Profits have gone up because quality control has been drastically cut and this is evident from all the recalls of products and customer returns. Also not offering a refund policy for a faulty product in this day and age is ridiculous and says everything about the way the company just sees customer's as idiots with cash to burn, they never care about the customers we've met who really work to afford something


  10. "Dull."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Assistant
    Former Employee - Retail Assistant
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ted Baker London part-time (Less than a year)

    Pros

    -opportunities for training (sometimes)
    - 75% discount for uniform

    Cons

    -three month probation until till training, meaning you have to send customers to other staff member
    -unnecessary focus on apperance
    -when quiet, you have to repeatedly clean
    -obsession with bad service, leading to poor customer service
    -minimum wage for a job where they expect you to really care; about meeting data capture takings targets ectra. and where you have to offer a highly skilled sales and service experience.


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