TeleTech Reviews | Glassdoor

TeleTech Reviews

Updated February 18, 2017
1,514 reviews

Filter

Filter

Full-time Part-time

3.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
635 Ratings

1,514 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Work-life balance will be compromise (in 29 reviews)

  • This is a call center job with pretty tight security measures (in 44 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Great place for opportunity!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Englewood, CO
    Current Employee - Director in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech (More than 8 years)

    Pros

    -career advancement opportunity
    -stable
    -innovative/exciting
    -willing to allow people to take chances and grow

    Cons

    -change is frequent so you need to be ready for it!

    TeleTech Response

    Aug 9, 2016 – Social Media Specialist

    There really is a ton of opportunity here in TeleTech, and we're happy that you're experiencing these right now. Thanks for the great feedback!


  2. "Wonderful Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in El Paso, TX
    Current Employee - Customer Service Representative in El Paso, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TeleTech part-time (Less than a year)

    Pros

    The company works well for those who need a flexible schedule

    Cons

    You don't have flexibility with what project you work on.


  3. "Hyundai program"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at TeleTech full-time

    Pros

    Awesome team, supportive trainers and understanding supervisors.

    Cons

    Not many, if only the pay were higher


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Work Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TeleTech part-time

    Pros

    I enjoy working for TeleTech!

    Cons

    I don't have any cons.

    TeleTech Response

    Feb 16, 2017 – Social Media Specialist

    Thanks for the 5 stars! It's nice to know you enjoy working here. Continue to be awesome and keep on reaching for amazing :)


  6. Helpful (2)

    "Crappy pay!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ESR
    Current Employee - ESR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TeleTech part-time

    Pros

    Awesome schedule with decent hours
    Lenient with mistakes
    Great coworkers
    Understanding supervisors
    Very flexible

    Cons

    Money is horrible
    No one is ever on the same page
    Too many server issues with no paid downtime

    Advice to Management

    I love what I do and I take it very seriously and My customers love me and have asked for an extension to reach me directly and i have had numerous say I am the best person they have talked to yet I still can't get a raise!? I really do not want to leave but it seems as if the company doesn't care for its current employees at all.

    TeleTech Response

    Feb 16, 2017 – Social Media Specialist

    Thanks for the review. It's nice to know you like the schedule and the working environment at TeleTech. We're sorry if you're experiencing issues with the server or systems, we'll definitely look ... More


  7. "Vice President"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President
    Current Employee - Vice President
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech full-time (More than 8 years)

    Pros

    TeleTech is a fast paced company that has locations all across the globe. There are opportunities to work with people from diverse backgrounds and skillsets. We are passionate about making things better for customers!

    Cons

    We do tend to change a lot. If change makes you uncomfortable, then this may not be the best place for you.

    Advice to Management

    Our leaders should continue to focus on how to execute on change management plans in a way that will excite and engage employees at all levels of the company.

    TeleTech Response

    Feb 16, 2017 – Social Media Specialist

    Thank you for the positive feedback. You’re right- innovating the best customer experience solutions for our Fortune 1000 clients can often mean a lot of change. Thank you for your tenure and ... More


  8. "Very patient trainers/fast pace production"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech full-time (Less than a year)

    Pros

    Training was very very relaxed, and we always had quite a bit of time left at the end of the lessons to practice or makeup anything we couldn't complete. Once we hit the production floor it was chaotic at first but everyone found their groove very quickly.

    Cons

    The only con would be that during training we had quite a few webpages that we needed to have ready or bookmarked by the time we hit production. On more than one occasion our trainers either gave us incorrect URLs or they didn't understand that a webpage that would load for them (with manager access and credentials) didn't always work for us regular trainees. The other hassle is that in the Work Booth / VMware / client network interface we couldn't copy things from one environment to the other meaning all the info we had in our emails from trainers or team leads was copy and paste proof. Just a general annoyance.

    TeleTech Response

    Feb 16, 2017 – Social Media Specialist

    Thanks for the positive review. It's nice that you liked the training for your account. It's good that you mentioned the challenges you encountered regarding the URLs, we can definitely double check ... More


  9. ""Recruitment""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiting Manager in Tempe, AZ
    Current Employee - Recruiting Manager in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech full-time (More than a year)

    Pros

    They care about you as a person

    Cons

    I don't have any negative comments

    Advice to Management

    Bring back anniversary recognition program

    TeleTech Response

    Feb 14, 2017 – Social Media Specialist

    Thanks for the 5 stars! It warms our hearts when employees say we care about them, because it is true. We give you a lot of opportunities to learn and grow your career at TeleTech, besides the health ... More


  10. "Great starter work-at-home position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TeleTech part-time (More than a year)

    Pros

    working from the comfort of your home

    Cons

    inadequate training
    employee chat room has delayed responsiveness and causes extended calls

    TeleTech Response

    Feb 16, 2017 – Social Media Specialist

    Thanks for the review! We're glad you liked the convenience of working from home. We've taken note of your experience in training and will definitely see how we can better improve it. Thanks again ... More


  11. Helpful (2)

    "Executive Management is disconnected"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TeleTech full-time

    Pros

    Learn a lot about the industry.

    Cons

    Everyone is a number. Not trustworthy.

    Advice to Management

    Practice what you preach.



Showing 1,514 of 1,572 reviews
Reset Filters