TeleTech Reviews | Glassdoor

TeleTech Reviews

Updated July 20, 2017
1,687 reviews

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3.1
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Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
713 Ratings

1,687 Employee Reviews

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Pros
Cons
  • Does not promote a healthy work life balance (in 32 reviews)

  • a few team leads communicate well and others like mine didn't have the soft skills (in 62 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Talent Acquisition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acqiustion in Paducah, KY
    Current Employee - Talent Acqiustion in Paducah, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech full-time (More than 3 years)

    Pros

    This company has awesome benefits and advancement opportunities. Benefits include medical, dental, vision, life, death and dismemberment, 401K, PTO accrual and wellness time. This company promotes from within, so opportunities for advancement are possible for everyone.

    Cons

    Some people see the available shifts as a con, however, each person has the opportunity to change their schedule through hard work. The top percentage of employees receive a monthly bonus. Everyone has the opportunity to submit a shift bid when shift bids happen. The top percent of the floor will get there choice of schedules first.

    Advice to Management

    Mingle more with the employees so that they don't feel intimidated when you are around them.

    TeleTech Response

    May 23, 2017 – Social Media Specialist

    Thank you for the kind words! We're happy to know that you like working at TeleTech! We'd like to foster a fun and family-oriented atmosphere at work so we'll definitely push for more communication... More


  2. "Teletech is the best!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Sales/Product Support in Chiefland, FL
    Former Employee - Customer Service Representative/Sales/Product Support in Chiefland, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TeleTech part-time (More than 3 years)

    Pros

    Teletech is so awesome from the applying, on boarding, training and nesting!!
    There is really no reason to say any negative things about this company.
    the systems that are used are easy to understand and go smoothly throughout the entire process.
    I have had many tragedies throughout the past several years and had to resign several positions right after training. Teletech is very sympathetic and understanding.
    I just applied and hope to hear something soon. Really ready!!
    Pay is always correct and on time or early.

    Cons

    None!! I haven't found anything undesirable with this company,

  3. Helpful (3)

    "Teletech is not bad .....But you never know when you have no job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hamptons at Boca Raton, FL
    Former Employee - Customer Service Representative in Hamptons at Boca Raton, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TeleTech full-time (Less than a year)

    Pros

    pay is great on time if you can stay in a job
    TL's are great
    Trainers are great

    Cons

    teletech is all about numbers and then they do not even help you stay in a job. at 100% attendance and double / triple the hourly quota on an email job I am here looking for a new job cus I was laid off Friday

    Advice to Management

    I loved my job ! I will say it does hurt when you are a top notch employee and then one morning you get the ....
    the Hi good morning oh btw you now have no job...
     its really wrong to do to people.
     If you have hours scheduled for people you guys really need to honor that since you expect the employees to show up for a scheduled shift . this is TWICE now that i was "RAMPED" from job when i have rearranged my schedule around a work scheduled that meant nothing to the company


  4. Helpful (2)

    "Low retention"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative I in Greeley, CO
    Former Employee - Customer Service Representative I in Greeley, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TeleTech full-time (Less than a year)

    Pros

    Excellent training, sense of community, enabling positive business skills.

    Cons

    Disillusionment with management in production, untimely personnel problem solving with regards to pay review. Very high turnover rate.

    Advice to Management

    Focus on retention

    TeleTech Response

    Jul 17, 2017 – Social Media Specialist

    Thanks for the review! We're happy to know you think our training is excellent. Management definitely puts a lot of thought in creating a great working culture at TeleTech. At times, there can be... More


  5. "Talent Acquisition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech full-time (More than a year)

    Pros

    Great place to work at

    Cons

    noissues- It's great here

    Advice to Management

    no problems at all


  6. Helpful (2)

    "Not the worst, not the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA
    Doesn't Recommend

    I worked at TeleTech full-time (More than a year)

    Pros

    Does not take long to get hired; they seem to hire those with little work history.

    Cons

    Low pay, disorganized hiring, onboarding, and traning, unresolved tech issues.

    Advice to Management

    Organize your onboarding and training so that your trainers all give the same (or at least similar answers). Provide your trainers with actual training materials so that 75% of the training time is not wasted.


  7. "Love working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Marketing in Englewood, CO
    Current Employee - Marketing in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech full-time (Less than a year)

    Pros

    Teams is great, excellent work culture.

    Cons

    Need to work on offering better vacation plan

    Advice to Management

    Focus on creativity

    TeleTech Response

    Jun 27, 2017 – Social Media Specialist

    Thanks for the great review! We're glad you like the work culture here at TeleTech. Over the past 5 years, we've really put in the work to make the experience the best for the employees. Each year... More

  8. Helpful (2)

    "Customer Service Representative/ Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hopkinsville, KY
    Former Employee - Customer Service Representative in Hopkinsville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TeleTech full-time (Less than a year)

    Pros

    I was a hard job but very rewarding. We work with Member who were with United
    Health Care and needed help with their insurance plans from setting doctor appointments, filing grievances, questions on generics on prescriptions etc.

    Cons

    Low salary and long hours.

    TeleTech Response

    Jun 22, 2017 – Social Media Specialist

    Thanks for the 5 stars! We're so thrilled you found work at TeleTech to be rewarding. Each year, we try to leverage employee salary and benefits. We will continue to do so as much as we can.


  9. Helpful (1)

    "Website Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Greeley, CO
    Former Employee - Customer Service Representative in Greeley, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TeleTech full-time (More than a year)

    Pros

    there is room for advancement and pretty good training. It is a good environment that is laid back if you do your job and show up.

    Cons

    there is no HR department, you need to be able to find the info you need online if its there.

    Advice to Management

    Get and HR Representative!

    TeleTech Response

    Jun 16, 2017 – Social Media Specialist

    Thanks for the review! We're glad you noticed our dedication to career growth and training for employees. I think it's a matter of employees getting used to putting in a ticket when they need... More


  10. Helpful (1)

    "It paid the bills."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Service Representative in Springfield, MO
    Former Employee - Technical Service Representative in Springfield, MO
    Neutral Outlook
    No opinion of CEO

    I worked at TeleTech full-time (Less than a year)

    Pros

    It would be fairly easy to move up and/or get a raise as long as you were competent and reliable.
    If you do well in a temporary project, they will contact you for a rehire.
    The sign on bonus or referral bonuses are great!

    Cons

    The building was constructed to increase depression. The walls are dark and/or bland.
    If there is a dress code it isn't enforced and so the overall feel of the place is somewhat unprofessional.
    The general attitude of the other employees is somewhat dark and or cynical.
    The general attitude of the managers is often condescendingly/obnoxiously cheerful.

    Advice to Management

    Keep your personal life to yourself especially if you want any respect and especially if you want to inspire those under you strive for greater results.

    Don't promise bonuses you aren't going to grant. Fire project managers immediately if they do this.

    TeleTech Response

    Jun 30, 2017 – Social Media Specialist

    Thanks for the review! We're glad you liked the bonuses and the opportunity to move up the career ladder. Thanks for letting us know your thoughts about the building and work environment. Each year... More


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