TeleTech Reviews | Glassdoor

TeleTech Reviews

Updated December 17, 2017
2,000 reviews

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3.5
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
908 Ratings

2,000 Employee Reviews

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Pros
Cons
  • Need better work life balance policies (in 37 reviews)

  • This is a call center job with pretty tight security measures (in 52 reviews)

More Pros and Cons

  1. Featured Review

    "customer sevice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TeleTech full-time

    Pros

    excellent work envioment and great trainers. very nice working environment. lovely campus. all around good place to work.

    Cons

    there are none. unless its about the coffee maker. lol need more coffee service. seriously. I have no cons to list.

    Advice to Management

    keep doing what you are doing. the only reason I left was my husband died and I had to relocate.


  2. "Good place as Customer Service/Technical Support!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Melbourne, FL
    Former Employee - Customer Service Agent in Melbourne, FL
    Recommends
    Approves of CEO

    I worked at TeleTech full-time (More than a year)

    Pros

    • Friendly peers and team leads to help you out
    • Work environment is comfortable
    • Great chances to move up in the company

    Cons

    • Short lunch breaks
    • Can be frustrating when dealing with upset customers
    • Desk space is pretty small to work in

    Advice to Management

    • Bigger desk space and longer lunch breaks, please? :)

  3. "Good People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Delivery Supervisor
    Former Employee - Service Delivery Supervisor
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at TeleTech full-time (More than 5 years)

    Pros

    Good employees, great training. Lots of positive employee engagement.

    Cons

    No annual review with ability to earn incremental pay increases.

    Advice to Management

    Reconsider the promote to a new position to earn more money philosophy. Retaining employees can be possible without a high supervisor turnover/churn.


  4. "CUSTOMER SERVICE REPRESENTATIVE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at TeleTech full-time

    Pros

    It's easy and the pay

    Cons

    The management sucks and has their favorites

    Advice to Management

    Stop with the favoritism


  5. "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech full-time (More than 3 years)

    Pros

    Opportunities for Growth, Internal development programs, good benefits

    Cons

    401k match could be improved upon, wages could be updated to current market value of positions


  6. Helpful (1)

    "Opportunity and Encouragement to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Lake Panasoffkee, FL
    Current Employee - Operations Manager in Lake Panasoffkee, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech full-time (More than 5 years)

    Pros

    Unlimited potential to use your talents and become what you want.. Thinking about becoming a trainer? Looking to move into operations management? Your growth rate depends on your hunger and commitment to being a better you!

    Cons

    getting feedback on a job well done, or just neutral is non existent. You can be sure you will get negative feedback if it is needed, but always in a positive manner.

    Advice to Management

    Encourage your middle managers with acknowledgement and positive reinforcement


  7. Helpful (1)

    "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President - Technology
    Current Employee - Vice President - Technology
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech full-time (More than 10 years)

    Pros

    Over my time in the company there has been a good room for growth if you put effort into the company.
    Good evaluation of pay to performance

    Cons

    With the fluctuation of markets it can be hard to meet fiscal targets which can effect Bonuses.

    Advice to Management

    Continue to innovate inside the company. Build up internal employees with new technologies and skillsets.

  8. "Ok Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at TeleTech part-time

    Pros

    It's work at home, you get alot of training on some projects, benifits for part time employees, if you doing poor on job they will retrain you.

    Cons

    They can be annoying, they very serious about being on time


  9. "synchrony care credit and ADT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Credit in Tempe, AZ
    Current Employee - Care Credit in Tempe, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TeleTech full-time (Less than a year)

    Pros

    feels like a very big family.

    Cons

    Don't have any bad remarks


  10. "Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainer in Temple, TX
    Current Employee - Trainer in Temple, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TeleTech full-time (More than a year)

    Pros

    The opportunity to help people. To be of service to others is rewarding. Room for growth and development.

    Cons

    Always look on the bright side. No one is perfect. Nothing negative if you don't look for it.

    Advice to Management

    Be apart of the solution and not the problem. Reach out to others not just in one area.


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