TeleTech Reviews | Glassdoor

TeleTech Reviews

Updated August 22, 2017
1,752 reviews

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3.2
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Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
752 Ratings

1,752 Employee Reviews

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Pros
Cons
  • Need better work life balance policies (in 33 reviews)

  • a few team leads communicate well and others like mine didn't have the soft skills (in 63 reviews)

More Pros and Cons

  1. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in McAllen, TX
    Former Employee - Customer Service Representative in McAllen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TeleTech full-time (Less than a year)

    Pros

    Good benefits good hours nice environment

    Cons

    Bad training, trainer was resigning

    Advice to Management

    Take more time training agents


  2. "Ca"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Princeton, KY
    Former Employee - Customer Service Representative in Princeton, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TeleTech full-time (More than a year)

    Pros

    Great people to work and solid pay

    Cons

    Training. Could be little better

    Advice to Management

    Better communication

  3. "Supervisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TeleTech full-time

    Pros

    Good work life balance and promotion opportunities

    Cons

    New site so technical issues abounded

    Advice to Management

    Keep working on one to ones.


  4. "Great atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kalispell, MT
    Former Employee - Customer Service Representative in Kalispell, MT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TeleTech full-time (More than a year)

    Pros

    The people, the predictable structure and hours

    Cons

    It's a corp, play by the rules and you will do well


  5. "Work from home company eview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TeleTech full-time

    Pros

    Nice hours, alright pay, great training and startup costs.

    Cons

    Depending on assignment, how much time you can spend with one client.


  6. "Good for if you're in college or aren't going to do college"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Greeley, CO
    Former Employee - Customer Service Representative in Greeley, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TeleTech full-time (More than a year)

    Pros

    Very professional, good environment, emphasis on employee health and satisfaction, good experience and flexible schedules around school, and about the best pay without experience you can during college or without college. A great first job.

    Cons

    Underpaid for the work done (barely more than 50% of what would be paid almost anywhere else for the same work), shift schedule out of school comes in around 5 flavors.

    Advice to Management

    This specific site is worth more than they're being paid, on the whole. Not sure what could be done with that information, but it's true.


  7. "Good first call center job to get experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TeleTech full-time (More than a year)

    Pros

    Easy to get hired here and decent benefits. They are very lenient and understanding if you have open communication with them.

    Cons

    They refuse to pay more than a dollar over minimum wage for most jobs there. The work load will always be worth 2-3 dollars more than you actually make.

    Advice to Management

    Pay employees more so they may stick around longer than just to get experience.

  8. "Be Aware"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TeleTech full-time

    Pros

    Worked well with schedules Nice facilities

    Cons

    Forgot to tell the whole details when contract was lost

    Advice to Management

    Provide Accurate Details to everyone


  9. "not bad, not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at TeleTech full-time (More than 3 years)

    Pros

    They offer a very competitive salary and nice bonus program if the company earns revenue for the year.

    Cons

    Very quick to layoff people based on outlook, often just to rush to hire when business picks up.


  10. "Great Company to work with!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor
    Current Employee - Operations Supervisor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech full-time (Less than a year)

    Pros

    Salary is above average and is almost never delayed!
    Workplace is the best!
    Great people to work with!

    Cons

    Healthcare benefits for dependent is not free
    Only few are accredited in the healthcare network

    Advice to Management

    Improve Healthcare benefits
    Yearly appraisal for employees more than 2 years of service


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