TeleTech Reviews | Glassdoor

TeleTech Reviews

Updated December 13, 2017
475 reviews

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4.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
226 Ratings

475 Employee Reviews

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Pros
Cons
  • Need better work life balance policies (in 37 reviews)

  • This is a call center job with pretty tight security measures (in 52 reviews)

More Pros and Cons

  1. "Facilities Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Facilities Manager in Richardson, TX
    Current Intern - Facilities Manager in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech as an intern (More than a year)

    Pros

    A company that is truely dedicated to its customer and employees

    Cons

    Slow start up for new employees


  2. "Good People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Delivery Supervisor
    Former Employee - Service Delivery Supervisor
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at TeleTech full-time (More than 5 years)

    Pros

    Good employees, great training. Lots of positive employee engagement.

    Cons

    No annual review with ability to earn incremental pay increases.

    Advice to Management

    Reconsider the promote to a new position to earn more money philosophy. Retaining employees can be possible without a high supervisor turnover/churn.

  3. "CUSTOMER SERVICE REPRESENTATIVE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at TeleTech full-time

    Pros

    It's easy and the pay

    Cons

    The management sucks and has their favorites

    Advice to Management

    Stop with the favoritism


  4. "synchrony care credit and ADT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Credit in Tempe, AZ
    Current Employee - Care Credit in Tempe, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TeleTech full-time (Less than a year)

    Pros

    feels like a very big family.

    Cons

    Don't have any bad remarks


  5. "Talent Aquisition Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Specialist in Sherwood, AR
    Current Employee - Talent Acquisition Specialist in Sherwood, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech full-time (More than a year)

    Pros

    You can grow with the company in so many ways with hard work, continued training, and great leadership nothing sets you apart from excelling with Teletech but you.

    Cons

    If you are not a person that likes change it could be hard for you. This company excels daily so change is inevitable.

    Advice to Management

    They should continue to listen to their team, always be aware of new talent, and never get too comfortable.


  6. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at TeleTech as a contractor

    Pros

    Employee Portal was great for interaction, motivation and encourgement internally .

    Cons

    Although it was a temporary assisgnment, communication could have been better.


  7. "Interesting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FEMA Representative in Richardson, TX
    Former Employee - FEMA Representative in Richardson, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at TeleTech full-time (Less than a year)

    Pros

    It’s small and you work for company’s that want to make a difference in the world

    Cons

    I was cramped in the call center I felt pike I was suffocating when I was sitting in my chair

  8. "Cool job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech part-time

    Pros

    Flexible Schedule, great hours, training

    Cons

    Lots of Changes to keep up with


  9. "A Good Place to Work"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Contractor - Call Center Agent in Westlake, OH
    Former Contractor - Call Center Agent in Westlake, OH
    Recommends

    I worked at TeleTech as a contractor

    Pros

    The supervisors and employees were very nice to work with. Everyone was upbeat and positive. The supervisors were motivational and eager to help. I enjoyed my time working there. They also had fun events and free lunches from time-to-time to show their appreciation for the employees.

    Cons

    I was hired for a 3-month temp project involving FEMA. The only con was that the FEMA training for us was not very good and didn't fully prepare us for the phone calls. Fortunately, the supervisors tried to fill in the gaps and we were able to provide good service to hurricane survivors.

    Advice to Management

    If you have another contract with FEMA again, please stress that they give the employees better training sessions.


  10. "Pay could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at TeleTech part-time

    Pros

    Benefits and training are great

    Cons

    Hours and applications are horrible


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