TeleTech Reviews | Glassdoor

TeleTech Reviews

Updated June 25, 2017
263 reviews

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5.0
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TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
170 Ratings

263 Employee Reviews

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Pros
Cons
  • Does not promote a healthy work life balance (in 32 reviews)

  • a few team leads communicate well and others like mine didn't have the soft skills (in 61 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Talent Acquisition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acqiustion in Paducah, KY
    Current Employee - Talent Acqiustion in Paducah, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech full-time (More than 3 years)

    Pros

    This company has awesome benefits and advancement opportunities. Benefits include medical, dental, vision, life, death and dismemberment, 401K, PTO accrual and wellness time. This company promotes from within, so opportunities for advancement are possible for everyone.

    Cons

    Some people see the available shifts as a con, however, each person has the opportunity to change their schedule through hard work. The top percentage of employees receive a monthly bonus. Everyone has the opportunity to submit a shift bid when shift bids happen. The top percent of the floor will get there choice of schedules first.

    Advice to Management

    Mingle more with the employees so that they don't feel intimidated when you are around them.

    TeleTech Response

    May 23, 2017 – Social Media Specialist

    Thank you for the kind words! We're happy to know that you like working at TeleTech! We'd like to foster a fun and family-oriented atmosphere at work so we'll definitely push for more communication ... More


  2. "Love working here"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Marketing in Englewood, CO
    Current Employee - Marketing in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech full-time (Less than a year)

    Pros

    Teams is great, excellent work culture.

    Cons

    Need to work on offering better vacation plan

    Advice to Management

    Focus on creativity

    TeleTech Response

    Jun 27, 2017 – Social Media Specialist

    Thanks for the great review! We're glad you like the work culture here at TeleTech. Over the past 5 years, we've really put in the work to make the experience the best for the employees. Each year ... More

  3. Helpful (2)

    "Customer Service Representative/ Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hopkinsville, KY
    Former Employee - Customer Service Representative in Hopkinsville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TeleTech full-time (Less than a year)

    Pros

    I was a hard job but very rewarding. We work with Member who were with United
    Health Care and needed help with their insurance plans from setting doctor appointments, filing grievances, questions on generics on prescriptions etc.

    Cons

    Low salary and long hours.

    TeleTech Response

    Jun 22, 2017 – Social Media Specialist

    Thanks for the 5 stars! We're so thrilled you found work at TeleTech to be rewarding. Each year, we try to leverage employee salary and benefits. We will continue to do so as much as we can.


  4. "Teletech is awesome!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chiefland, FL
    Former Employee - Customer Service Representative in Chiefland, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TeleTech part-time (More than 3 years)

    Pros

    Great recruiter's, trainer's, supervisors and co-worker's.

    Training is great, trainer's are always there to help and pay is always on time.
    I have had many tragedies happen over the past few years, Teletech is very understanding.
    I am currently waiting for an offer call. I can't wait to begin my adventure with Teletech. Life is going great and I want to include Teletech!!
    Please do apply and you will love this company.

    Cons

    I have not found any con's with Teletech.
    There is room for advancement in your Career.


  5. "Just learning"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - CSA in Dayt Beach Sh, FL
    Current Contractor - CSA in Dayt Beach Sh, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TeleTech as a contractor (Less than a year)

    Pros

    We are the first team getting trained for the brand new location in Daytona. We have 4 week's 40 hours per week of hand's on training with a great trainer Christian she is awesome. So much too learn so never board, and plenty of new faces to call friends and family

    Cons

    A lot of miscommunication but that is only because we don't have a building yet so we are winging it through 1 person. Have to prove your worth to get a good schedule and be hired as permanent, but that's not a Con it's a challenge.

    Advice to Management

    Be like Margo happy, outgoing, and herself all the time. Sometimes the truth hurts but it still needs to be said. Also behind coaching comes praise.


  6. "Can't wait til they hire again!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Representative in Englewood, CO
    Former Employee - Inbound Customer Service Representative in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TeleTech (More than a year)

    Pros

    Training straight forward and does prepare you well for the work and computer programs. I only left due to cable problems. Would love sales! WORK @ HOME

    Cons

    Would have liked opportunity to train others. and little higher wage. but the pluses out weight the cons.

    TeleTech Response

    May 23, 2017 – Social Media Specialist

    Thank you for the kind words! We're glad you enjoyed TeleTech's work from home!


  7. Helpful (1)

    "T.A. Recruiter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Recruiter in Paducah, KY
    Current Employee - Talent Acquisition Recruiter in Paducah, KY
    Recommends
    Positive Outlook

    I have been working at TeleTech full-time (More than 3 years)

    Pros

    There are so many different skills you can learn from working at TeleTech.

    Cons

    Having a flexible schedule is a must.

  8. "I really love the way they trained the team on everything that was needed to be covered on."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - At Home Representative in Englewood, CO
    Former Employee - At Home Representative in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TeleTech part-time (Less than a year)

    Pros

    Salary, extended help, and resources available which you can access via chat, or call in to the Help Desk at any time.

    Cons

    Technical issues with their secure servers, and their plugins on thr Secure Desktop. Then there's the long wait for emails to come back during the hiring process.

    Advice to Management

    Keep up the good work, and have the hiring rotation set for 2 months instead of a month. That will cut down on the long wait to hear from you.


  9. "Work at Home Customer Service Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Work At Home Agent in Greenville, SC
    Current Contractor - Work At Home Agent in Greenville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech as a contractor (Less than a year)

    Pros

    Work from Home! Commute from Bed to coffee pot then to my computer. What else can you ask for. The People you work with are awesome! Just a Great Team of people willing to always help you when you need assistance with a challenging task. We all work hard as a team and that is a big PLUS. Would recommend to anyone looking for an at home position.

    Cons

    The Pay is way below today's standard for our world of rapidly increasing inflation!!
     According to the Bureau of Labor Statistics, the average American worker got paid $24.57 per hour in December, or $850.12 per week. That was up from $24.17 per hour and $829.03 per week a year ago. However, average income can be misleading given that wages differ significantly from industry to industry.Jan 18, 2015

    Advice to Management

    Ask for a raise!! It's time


  10. Helpful (1)

    "TeleTech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Real-estate in Buffalo, NY
    Current Employee - Vice President Real-estate in Buffalo, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech full-time (More than 10 years)

    Pros

    Work life balance is available

    Cons

    Its a great place to work

    Advice to Management

    No advice, keep up the good work


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