TeleTech Reviews | Glassdoor

TeleTech Reviews

Updated September 21, 2017
1,830 reviews

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3.3
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
805 Ratings

1,830 Employee Reviews

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Pros
Cons
  • Need better work life balance policies (in 36 reviews)

  • The team leads are not trained in the department that they are watching (in 69 reviews)

More Pros and Cons

  1. "it was"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good nice good better best

    Cons

    low pay and the work was too hard

    Advice to Management

    none


  2. "CSR2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in San Fernando, Pampanga (Philippines)
    Former Employee - CSR2 in San Fernando, Pampanga (Philippines)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TeleTech full-time (More than 3 years)

    Pros

    Teletech is not just a company for me it is HOME

    Cons

    there is no downside during on my stay

    Advice to Management

    keep up the good work. continues providing and providing a new room for better oppotunies to the employee

  3. "Blue Link tech agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at TeleTech (Less than a year)

    Pros

    Consistent hours, easy 6 weeks of training

    Cons

    The system is slow, everything is always broken, requests for fixes never come in time, unrealistic metrics for the type of customers you have to encounter, and they want you to work there 3+ years getting perfect QA scores just to get promoted one or two levels for a maximum earning potential of an extra $3 /hr.

    Advice to Management

    Try not to be so reluctant to help. Give the employees more to aspire for.


  4. "A Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The employees, some members, and flex schedule.

    Cons

    Management, QA, buddy system, and pay.


  5. "ACE Trainer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech full-time

    Pros

    Location was easy to get to.

    Cons

    Schedule was hard to keep.


  6. "Teletech: Broken Promises and Lies."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Weber City, VA
    Current Employee - Team Lead in Weber City, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TeleTech full-time (More than a year)

    Pros

    Some of the people that work there are okay.

    Cons

    No advancement, unfair wages, lower wages then usual, layoffs, closings, broken promises.

    Advice to Management

    Do not make promises you can't keep.


  7. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Manila, Manila (Philippines)
    Former Employee - Customer Service Representative in Manila, Manila (Philippines)
    Approves of CEO

    I worked at TeleTech (Less than a year)

    Pros

    Good salary in night diff

    Cons

    Bad Management in terms of employees

  8. "Not good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - USAA MSR in Springfield, MO
    Former Employee - USAA MSR in Springfield, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TeleTech (More than a year)

    Pros

    Some coworkers were pretty nice

    Cons

    Team lead was unprofessional
    Training style

    Advice to Management

    Y Cord sooner, make sure your trainers have a plan for training each day, and have it reviewed by upper management.

    On the floor team leads were unprofessional.


  9. Helpful (1)

    "OK place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech part-time

    Pros

    nice people
    good training
    Average pay

    Cons

    lots of tech issues
    no paid leave


  10. Helpful (1)

    "Customer Service/ Sales Rep."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TeleTech part-time

    Pros

    Comfortable environment with great attitude.

    Cons

    Confusion on priorities from management.

    Advice to Management

    Communicate standards and priorities better.


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