TeleTech Reviews | Glassdoor

TeleTech Reviews

Updated December 16, 2017
1,999 reviews

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1,999 Employee Reviews

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Pros
Cons
  • Need better work life balance policies (in 37 reviews)

  • This is a call center job with pretty tight security measures (in 52 reviews)

More Pros and Cons

  1. Helpful (1)

    "Member Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Springfield, MO
    Former Employee - Member Service Representative in Springfield, MO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at TeleTech full-time

    Pros

    I truly enjoyed serving members (past and present) of the military in the USSA project of TeleTech. Breaks and meal times were fair, voluntary overtime was usually available when needed to make a little extra money.

    Cons

    Frequent schedule changes made work/family time difficult. Knowing your hourly pay rate was capped vs the amount of responsibility made it hard to keep up personal momentum.

    Advice to Management

    Training was not sufficient to be prepared to feel confident when job actually started. This was not the fault of the trainers. Let them have the tools to actually train and give employees more information and confidence when they actually start on the phones to better serve the customer.


  2. "Interesting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FEMA Representative in Richardson, TX
    Former Employee - FEMA Representative in Richardson, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at TeleTech full-time (Less than a year)

    Pros

    It’s small and you work for company’s that want to make a difference in the world

    Cons

    I was cramped in the call center I felt pike I was suffocating when I was sitting in my chair

  3. Helpful (1)

    "Seasonal Work - All Year Long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead
    Former Employee - Team Lead
    Doesn't Recommend

    I worked at TeleTech full-time (Less than a year)

    Pros

    Can be hired for a job
    Can earn money

    Cons

    Most positions are seasonal at best
    You need very high metric scores to maintain your employment
    Shift bids will auto kick out low performers
    Only the highest performers can get the shifts they request
    No time off allowed
    Hard working environment

    Advice to Management

    Management will not hear any advice
    These jobs are all seasonal.
    Very few employees ever keep their jobs long term.
    Consider how disruptive this is to people's lives and families.
    For all the money it takes to train your agents, team leads and supervisors, it would make more sense to instill longevity in your company goals.


  4. "customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Springfield, MO
    Former Employee - Customer Service Representative in Springfield, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TeleTech (More than a year)

    Pros

    good job. answering phones helping customers with the returns and sales of items purchased . selling geek squad .

    Cons

    irate customers unsatisfied with the product in which they had purchased.

    Advice to Management

    get people on the phones that know the job better. better job training. more one on one time with the computers.


  5. "Cool job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech part-time

    Pros

    Flexible Schedule, great hours, training

    Cons

    Lots of Changes to keep up with


  6. "Easy job for decent money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Springfield, MO
    Current Employee - Member Service Representative in Springfield, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TeleTech full-time (More than a year)

    Pros

    Easy work, its decent money for my area. Its definitely one of those places that will hire anyone, so if you need a job, try here.

    Cons

    The people you speak to are scum. They treat you like you're worth less than dirt. If you can take the abuse you'll do fine, but definitely don't work here if you cant handle being yelled at, or if youve got REALLY bad anxiety.

    Advice to Management

    Management isn't really the issue, its the company as a whole, they make it very difficult to get your bonus payouts that you've earned.


  7. "Operations Manager"

    StarStarStarStarStar
    Current Employee - Manager in Tempe, AZ
    Current Employee - Manager in Tempe, AZ

    I have been working at TeleTech full-time (More than a year)

    Pros

    This was an enjoyable place to work

    Cons

    No cons, enjoyable place to work

  8. Helpful (4)

    "I enjoy my job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Kalispell, MT
    Current Employee - Team Lead in Kalispell, MT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TeleTech full-time (More than 10 years)

    Pros

    Caring people that make you feel appreciated. I have done this work for 17yrs so I took a year off to travel and see if maybe I would like working somewhere else. I quickly realized that I could never fill the need inside me to help others so completely as I did working in the Kalispell TeleTech. I have since returned and I never regret making that decision, even thought I am having to work my way back up!

    Cons

    The compensation to go above an associate is meek compared to other companies. I always tell them to move up because you want to help other and make a difference, not to make more money.


  9. Helpful (1)

    "Unlicensed Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR-Tier I in Port St Lucie, FL
    Former Employee - CSR-Tier I in Port St Lucie, FL

    I worked at TeleTech part-time (More than a year)

    Pros

    The training process was good, the pay is average.

    Cons

    You are doing what Licensed Insurance Agents should be doing but for less money. You are promised an increase after training but they didn't mention that it depends on your performance. Which they give you very poor rating cause you didn't use RIO on each call.

    Advice to Management

    Poor Management as far as the Team Leaders go. Very unprofessional


  10. "company review"

    StarStarStarStarStar
    Current Employee - CSR2 in Tampa, FL
    Current Employee - CSR2 in Tampa, FL

    I have been working at TeleTech (Less than a year)

    Pros

    Fast hiring process for beginers

    Cons

    none so far hopefully none at all


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